170 Netcool Jobs

Good Stakeholder management skills and worked with Various clients across the globe. Experienced on ITSM, ITOM- Event Management and Integrations, SWD, CMDB, JavaScript, Smart Cloud Control Desk (Maximo), IBM Tivoli Netcool and TBSM. Developed strategies for identifying issues and gaps for various modules in ITSM and ITOM areas. will have extensive experience on ServiceNow development, integrations and architecture as well as strong understanding of IT service management best practices. Experienced in System activities which include System Upgrades, Configuring Mid Servers Troubleshooting Mid servers, and verifying skipped logs during upgrades. Expertise s on UI builder, Export set s, Java Scripting, Integration Hub and Service portals. Specialized experience in activities related to Configuration like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes. Develop KPIs and provide ITSM performance metrics reports using the ServiceNow Performance Analytics Module. Expertise in the design and development of custom applications in ServiceNow and utilizing its potential in PaaS (Platform-as-a-Service). Stay up to date with ServiceNow best practices, new features and industry trends. Expertise on ServiceNow environment upgrades.

Part of End User Computing, the Collaboration Team provide the services and platforms associated to the Microsoft 365 environment. Platforms include, MS Teams, O365, SharePoint Online and One Drive. We are seeking a skilled and motivated Unified Communications Service Operations L2 / L3 Engineer, possessing strong administrative/operational experience in Microsoft Teams, SBC, telephony and video related products, who would be mostly focused on implementation of the Teams Phone Mobile solution for Deutsche Bank, but will also cover a range of SRE duties across other applications and technologies. Requirements vary by country and are key to satisfy our business goals. The successful candidate must be an experienced Site Reliability Engineer (SRE) with a minimum of 3-5 years experience working on MS Teams, specifically around Teams Phone Systems and Compliance Recording. Key Responsibilities: UAT and implement Microsoft Teams Phone Mobile solution in alignment with the MS Teams Product Management objectives, as well as business and technical requirements Employ a range of techniques to analyse problems and evaluate multiple solutions against engineering, business & strategic criteria Troubleshoot solutions using common patterns with a range of tools & techniques Conduct thorough testing and validation of voice functionality related to the Teams Phone Mobile, ensuring consistency and feature parity between different service providers Improve delivery standards, working practices, tools & solutions and driving adoption of automation tools Collaborate closely with internal teams, preferred Mobile carriers, and stakeholders, to ensure seamless project delivery throughout Troubleshoot complex technical issues with Mobile carriers and internal teams, providing timely response and resolution Ensure solution compliance with organisational policies and regulatory requirements, related to deployment location, including roaming Create and maintain operational documentation, including operational runbooks and guidelines, change related documentation and other supporting documents Monitor system performance and user experience, to optimise the service, where possible Identify, assess and report on issues and potential risk events within solutions Prepare root cause analysis and prepare incident reports for production incidents and lead remediation Troubleshooting and resolution of issues with the Unified Communications platforms, supporting services and dependencies Performing security administration tasks, such as certificate renewals, on a periodic basis in line with agreed service levels Performing disaster recovery testing on a periodic basis in line with agreed service levels Patching, maintenance and remediation on the Unified Communications platforms and supporting services Providing efficient, effective and timely support to compliance and legal on surveillance activities and data discovery requests and investigations Ensuring production installations of the platforms and additional components are compliant with the banks information security standards Providing support of release of changes into the production environment for managing and improving the operational run books and supporting documentation Support Teams Engineering and Product Teams with change management and user migration and adoption Skills & Qualifications: Building on a very strong technical knowledge in the aforementioned areas, the candidate must have strong support/troubleshooting skills, operate on their own accord, and work together in a global team with a strong worth ethic and communication skills Demonstrable experience in upgrading, installing, configuring and supporting Microsoft Teams large scale deployments and related capabilities such as Session Border Controllers, Avaya Enterprise Voice and Cisco Unified Communications products Microsoft Teams Phone System (Direct Routing, Calling Plans and Operator Connect) Advanced Level of PowerShell scripting to automate common tasks Demonstrable experience in playing leading role in a global level 3 or similar team and working within an ITIL or similar process Must have diverse technical background with experience on multiple technologies including a knowledge of H323 / SIP, AD, LDAP, XMPP, networking protocols and associated services. Knowledge of instant messaging, voice and video protocols ideally including PBX, ACD, CTI, IVR and VoIP Understanding and experience on Azure & Microsoft 365, one or combination of following formal accreditations: Microsoft 365 Certified: Teams Administrator Associate. Microsoft 365 Certified: Teams Support Engineer Associate. Microsoft 365 Certified: Teamwork Administrator Associate. Strong career interest with a focus on professional improvement focused on Unified Communications technologies Comfortable working in a team with a diverse skill set, location and culture across different countries Must be adaptable and quickly understand the new technologies / emerging markets Excellent communication skills, with the ability to listen, understand and present clear solutions to problems Proven track record in problem solving, within a medium to large enterprise environment The candidate will operate within a team for supporting the Global On-Call rota, facilitate weekend changes, and remote support where required English written and verbal skills are mandatory with German written and verbal skills are dded benefit Analytical thinker experienced in a range of problem-solving techniques & approaches Team player who shares and collaborates, a keen listener and quick learner Enables experimentation and fast learning approaches to creating business solutions Nice to have: Video Interoperability Understanding of the agile project delivery frameworks Experience with NICE NTR-X compliance recording platform PowerShell, Python, MSPL Scripting Understanding of monitoring systems (Tivoli, Netcool, SCOM 2007/2012, Nectar etc.) Knowledge of regulatory requirements in financial services industry Experience in messaging archiving products and eDiscovery tools Experience on ServiceNow

Overview The ADM-Lead role is a key position within the AD & ASM department. The role will report to the ADM-Lead and can be based at any Prodapt location across the globe. The overall purpose of the position is to actively engage in requirements gathering, create requirements traceability matrix, understand the system architecture, functional flow, and data model, and assist in code development, optimization and reviews. The candidate will also be responsible for developing reusable code libraries and frameworks, comprehending end-to-end deployment process and related tools, and recommending enhancements to the organization's customer value proposition. Responsibilities Actively engage in requirements gathering and compilation Create requirements traceability matrix; Review Impact Analysis documents; Understand the system architecture, functional flow and the data model & Review design documents compiled by peers and recommend modifications Decipher high level business requirement documents and translate it into code; Integrate medium to large sized system modules; Create PoCs and conduct system demos; Actively engage in system architecture discussions & In-charge of code development, optimization, and reviews Develop reusable code libraries and frameworks; Enhance unit-testing processes through automation and best practices &Comprehend end-to-end deployment process and related tools Comprehend the project timelines, milestones and metrics and assist in documentation and tracking; Recommend enhancements to organization's customer value proposition Demonstrate the ability to learn about customer segments, industry competitors and create solutions for simple and medium problems faced by the industry. Requirements Strong experience in Application Development Experience in requirements gathering, creating requirements traceability matrix and review impact analysis documents Strong understanding of system architecture, functional flow, and data modeling Strong knowledge of solution design and the ability to recommend modifications Experience in leading incident management and problem management, and driving ITIL framework Experience in project and team management, financial and operational metrics, and driving project planning activities.

Develop detailed, high impact, and highly researched insights reports on companies that includes facets of the operations including strategy, SWOT, peer landscape, etc., with a significant focuson technology.

What we look for ? Bachelors degree in Electronics and Comm, Information Technology, or a related field. Strong domain knowledge in OSS Platforms and Microservices Applications 5+ years of experience in technical support, operations, or SRE/L2 role , preferably supporting enterprise-level applications. Proficiency in monitoring tools (e.g., Prometheus, Grafana) for application and infrastructure monitoring. Familiarity with cloud computing concepts (e.g., AWS, Azure, GCP) and data center environments. Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams. Knowledge, Skills, Abilities, Competencies: Experience in containerization technologies: Kubernetes/Docker swarm/Mesos-Marathon/Cloud Foundry Experience in RDBMS like Oracle, MySQL, Sybase etc. Sound knowledge in, NIFI, Kafka, Spark, Elastic Search and other bigdata tools Basic understanding of networking concepts (TCP/IP, DNS, Load Balancers, Firewalls) and security principles

About The Role This role involves the development and application of engineering practice and knowledge in the creation and assurance of products and solutions across engineering disciplines. Includes defining the fundamental concepts and properties of an engineered system or product, creatively determining a product"s physical form, function and performance, and the assurance of safety, reliability, availability and maintainability. Also addresses the through life support and evolution of systems and products, via provision and support of documentation and information assets, assessment of whole lifecycle environmental impact against environmental regulations and policies, and incorporation of renewable energy sources and clean technologies into product and system design.Focus on Systems Engineering and Product Design. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. About The Role - Grade Specific This role involves the development and application of engineering practice and knowledge in the creation and assurance of products and solutions across engineering disciplines. Includes defining the fundamental concepts and properties of an engineered system or product, creatively determining a product"s physical form, function and performance, and the assurance of safety, reliability, availability and maintainability. Also addresses the through life support and evolution of systems and products, via provision and support of documentation and information assets, assessment of whole lifecycle environmental impact against environmental regulations and policies, and incorporation of renewable energy sources and clean technologies into product and system design.Focus on Systems Engineering and Product Design. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

Your Role Manage and administerZabbix server (v4 and above)in enterprise environments. Install, configure, maintain, and upgradeZabbix server,Zabbix proxy, andZabbix endpoints. Write customfunctions/scriptsfor discovery templates to monitor various technologies (Oracle, Linux, Wintel, etc.). Troubleshoot and maintainZabbix server HA environmentsonService Guard clusters. Understand and manageZabbix database schema for performance and reliability along with configure and manageZabbix agents(active/passive),trappers, andhousekeeping processes. Your Profile 4 to 12 years of experience in enterprise monitoring using Zabbix. Proficiency in Python, Bash, and optionally PowerShell Strong understanding of Linux/Unix and Windows environments Deep understanding ofZabbix server and proxy installation, configuration, and troubleshooting with experience inZabbix HA architectureandService Guard cluster management. Knowledge ofZabbix database schema and performance tuning skilled inZabbix agent configuration, trappers, and housekeeping. What You Will Love Working at Capgemini Work onenterprise-scale monitoring solutionssupporting mission-critical systems. Expand your expertise in Zabbix, Python, API scripting, and cross-platform integrations. Clear career progression paths fromL2 support to architecture and consulting roles. Be part ofhigh-impact projectsthat ensure visibility, reliability, and performance forFortune 500 clients. Thrive in adiverse, inclusive, and respectful environmentthat values your voice and ideas. Work inagile, cross-functional teamswith opportunities tolead and mentor.

Williams-sonoma India Pvt. Ltd. is looking for Lead Systems Engineer to join our dynamic team and embark on a rewarding career journey As a Systems Engineer, your role is to design, develop, implement, and maintain complex systems that integrate hardware, software, networks, and other components Systems engineering is an interdisciplinary field that focuses on creating and managing systems throughout their entire lifecycle Here are some key responsibilities and tasks typically associated with the role of a Systems Engineer:Requirements Engineering: Gathering and analyzing user needs and system requirements You work closely with stakeholders to define and document system requirements, considering factors such as functionality, performance, security, and usability System Design: Designing the architecture and components of a system to meet the defined requirements You develop system models, allocate requirements to subsystems, and ensure the integration of hardware, software, and other components You also consider factors such as scalability, reliability, and maintainability System Integration: Integrating various components and subsystems into a cohesive system You ensure that individual system components work together effectively and meet the specified requirements This involves coordinating with different teams, performing integration testing, and resolving any compatibility issues System Verification and Validation: Conducting verification and validation activities to ensure that the system meets the intended functionality and performance You develop test plans, perform tests, and analyze results to identify and resolve any discrepancies or issues Risk Assessment and Management: Identifying and analyzing potential risks and uncertainties associated with the system You assess the impact of risks on system performance, safety, and reliability You also develop risk mitigation strategies and contingency plans to minimize the impact of risks Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before

About The Role This role involves the development and application of engineering practice and knowledge in the creation and assurance of products and solutions across engineering disciplines. Includes defining the fundamental concepts and properties of an engineered system or product, creatively determining a product"s physical form, function and performance, and the assurance of safety, reliability, availability and maintainability. Also addresses the through life support and evolution of systems and products, via provision and support of documentation and information assets, assessment of whole lifecycle environmental impact against environmental regulations and policies, and incorporation of renewable energy sources and clean technologies into product and system design. About The Role - Grade Specific Focus on Systems Engineering and Product Design. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

About The Role This role involves the development and application of engineering practice and knowledge in the creation and assurance of products and solutions across engineering disciplines. Includes defining the fundamental concepts and properties of an engineered system or product, creatively determining a products physical form, function and performance, and the assurance of safety, reliability, availability maintainability. Also addresses the through life support and evolution of systems and products, via provision and support of documentation and information assets, assessment of whole lifecycle environmental impact against environmental regulations and policies, and incorporation of renewable energy sources and clean technologies into product system design. About The Role - Grade Specific Focus on Systems Engineering Product Design. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies)

Overview As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeings diverse team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the companys core values of safety, quality and integrity. Technology for today and tomorrow The Boeing India Engineering & Technology Center (BIETC) in India is leveraging a diverse talented pool of 5,500+ engineers, technologists, and innovators to drive growth and innovation in the global aerospace sector. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace. People-driven culture At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping peoples careers and being thoughtful about employee wellbeing. At Boeing, we are inclusive, diverse and transformative. Position Overview: BIETC is currently looking for Associate Equipment & Tool Engineer - Asset Electrical Systems Engineer to join Production Engineering team in Bangalore. These positions will focus on supporting the Boeing Commercial (BCA) business organization . A successful candidate will understand the importance of collaboration as these positions will focus on working directly with the Production Engineering Teams to implement the Equipment & Tool Design solutions. Job Description : The Equipment & Tool Engineer - Asset Electrical Systems Engineer responsible for overseeing the Heavy Electrical Equipment Installation process, which encompasses the design and accurate integration of electrical hardware components in compliance with standards such as NFPA 79 and NEMA 250. This role involves developing testing and inspection plans for wire harnesses, panels, and electrical systems to ensure their continuity and proper functionality. Collaboration with suppliers for procuring components that meet specified requirements, while also providing technical support for troubleshooting and implementing corrective actions. A strong understanding of repair, part interchangeability, and maintenance practices is essential, along with the capability to create engineering documentation and technical schematics using CAD tools. Job Responsibilities: Understand the Electrical hardware components of systems, including breakers, fuses, overload locations, magnetic contactors, I/O circuitry, closed-loop outputs, and feedback. Interpret and use manufacturer's drawing symbols, numbering systems, interconnection diagrams, and electrical cabinet layouts. Collaborate with suppliers and vendors to procure electrical hardware components that meet the required specifications and standards and oversee Heavy Electrical Equipment Installation. Collaborate with Equipment Engineering and Service teams to ensure accurate representation and integration of electrical hardware components in system designs. Ensure compliance with relevant electrical standards, such as NFPA 79 and NEMA 250, in the selection and installation of electrical equipment. Create testing and inspection plans for wire harnesses, panels, and Equipment electrical systems for continuity and proper functioning. Collaborate with suppliers and vendors to procure electrical hardware components that meet the required specifications and standards. Provide technical expertise and support for troubleshooting electrical hardware issues and implementing corrective actions. Implement the Standard Specification Process to author outsource packages with standard, verifiable, and high-quality requirements for electrical test equipments Utilize a Systems Engineering approach to decompose the production system and derive a complete set of requirements. Analyze equipment data, including performance metrics, maintenance records, and failure data, to identify trends and potential reliability issues. Develop and implement strategies to improve Electrical equipment reliability, availability, and maintainability. Understand Electrical equipment repair, part interchangeability, maintenance, and retrofit processes and practices. This includes knowledge of procedures for resolving asset non-conformances, conducting root cause analysis, and implementing corrective actions. Familiarity with electrical design and documentation standards and principles. Ability to produce engineering documentation and technical schematics using computer-aided design (CAD) tools. Basic Qualifications (Desired Skills/Experience): Electrical / Electronic Engineering Degree or equivalent Interpret Wire Harness design definitions, Routings, Connection schematics, Load Analysis & Calculations Strong knowledge of Electrical hardware components, including Breakers, Fuses, Overload locations, Magnetic Contactors, I/O circuitry, closed-loop outputs, and feedback. Familiarity with Manufacturer's drawing symbols, Numbering systems, Interconnection diagrams, and Electrical cabinet layouts. Understanding of relevant electrical standards, such as NFPA 79, NEMA 250, IEC 60947, IEC 60364 knowledge of decomposing complex systems and deriving requirements. knowledge of capital equipment requisition process or procurement. knowledge of reliability engineering principles, methodologies, and tools. Proficiency in conducting root cause analysis and failure investigations. Typical Education & Experience: Bachelor's with 5 to 8 years of experience / Masters degree with 4 to 7 years experience in Electrical / Electronics Engineering Relocation: This position offers relocation Applications for this position will be accepted until Sept. 15, 2025 Relocation This position offers relocation based on candidate eligibility. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift Not a Shift Worker (India)

The Team: The Renewables Team sits within the Energy Transition Sector team and is a vital part of our Energy Transition offering. This is a team that has grown rapidly in recent years, covering both a nascent commodity and new markets as they arise and expand globally. More broadly, this tea, sits within the Emerging Benchmarks business, making it a strategic play for our growth intentions. Responsibilities and Impact: This role is responsible for all aspects of the global Renewables Pricing teams functioning and delivery. This role will lead on: Lead strategic direction - on how to grow, maintain and strengthen our suite of Platts Renewables price assessments and future benchmarks. Manage and empower people directly manage three managers and lead a large global price reporting team. Ensure operational excellence drive best practices and build new capabilities within the team. Partner with impact collaborate both internally, across the entire S&P ET ecosystem; and externally, with the most relevant players for us in the market. Drive productive change leverage our data and AI capability to help us grow more efficient and innovative. Build trust in our benchmarks communicate the way we work and the value that we bring to the market clearly, being able to articulate our distinct value proposition on Renewables. What Were Looking For: Basic Required Qualifications: PRA or industry experience in Commodities markets Strong communication and people management skills Experience setting and delivering on strategic vision Proven ability to learn and innovate to meet customer needs Additional Preferred Qualifications: Deep knowledge of at least one Commodity heavily impacted by Energy Transition themes Knowledge of Renewables, Poweror Energy markets Experience presenting to expert audiences Willing to travel for conferences, interaction with market participants, partners and team connectivity

We are looking for a technically strong Senior Hydraulics Engineer with proven experience in high energy water systems, including spillways, energy dissipation structures, and hydrodynamic impacts on hydraulic infrastructure. The role will involve concept development, advanced numerical and physical modelling, and the design of complex hydraulic systems associated with dams and hydropower projects. Key Responsibilities: Develop and review designs for high energy hydraulic structures (e.g. spillways, plunge pools, stilling basins) Perform advanced hydraulic modelling (2D/3D CFD and/or physical model review) Evaluate hydrodynamic loads and pressure effects on structures Assess cavitation, air entrainment, flow instabilities, and transient effects Collaborate with civil and geotechnical teams on integrated design solutions Contribute to technical reports, specifications, and design documentation Qualifications Bachelors degree in Civil Engineering, Hydraulic Engineering, or related discipline (Masters degree preferred) Minimum of 8 years experience in hydraulic design for dams, hydropower, or similar infrastructure Strong experience in hydraulic modelling tools (e.g. Flow3D, HEC-RAS, OpenFOAM, or similar) Understanding of physical modelling methods and scale effects Familiarity with high-energy hydraulic phenomena (e.g. water hammer, cavitation, air entrainment) Chartered or working towards Chartership (ICE, Engineers Australia, or equivalent) Strong technical reporting and communication skills, with ability to clearly present complex results.

Smart infrastructure from Siemens makes the world a more connected and caring place where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions. Role Senior Engineer Technical Support Educational Qualification BE / B.Tech Any Specialization Responsibilities Provide support to customers across the globe through various channels like Voice, Email and Chat. Answer customer queries on products, solutions, warranty, etc. Remotely troubleshoot, resolve technical issues and problematic situations at customer sites. Provide periodical reports to managers. Participate in creating self-help resources and knowledgebase for customers. Candidate Profile Must have excellent written and oral communication skills. 3+ years in providing technical support to international customers through Voice/ E-mail / Chat. Must be tech savvy with strong knowledge in PC, Linux and Networking fundamentals. Should be familiar with Linux platform and Web applications. Good troubleshooting skills. Adequate experience in Microsoft Word and Excel. Good analytical and problem-solving skills. Should be self-organizing and be able to work with minimal supervision. Willingness to work in 24x7.

Educational Qualification BE / B.Tech Any Specialization Responsibilities Provide support to customers across the globe through various channels like Voice, Email and Chat. Answer customer queries on products, solutions, warranty, etc. Remotely troubleshoot, resolve technical issues and problematic situations at customer sites. Provide periodical reports to managers. Participate in creating self-help resources and knowledgebase for customers. Candidate Profile Must have excellent written and oral communication skills. 3+ years in providing technical support to international customers through Voice/ E-mail / Chat. Must be tech savvy with strong knowledge in PC, Linux and Networking fundamentals. Should be familiar with Linux platform and Web applications. Good troubleshooting skills. Adequate experience in Microsoft Word and Excel. Good analytical and problem-solving skills. Should be self-organizing and be able to work with minimal supervision. Willingness to work in 24x7.

About The Role This role involves the development and application of engineering practice and knowledge in the creation and assurance of products and solutions across engineering disciplines. Includes defining the fundamental concepts and properties of an engineered system or product, creatively determining a product"s physical form, function and performance, and the assurance of safety, reliability, availability and maintainability. Also addresses the through life support and evolution of systems and products, via provision and support of documentation and information assets, assessment of whole lifecycle environmental impact against environmental regulations and policies, and incorporation of renewable energy sources and clean technologies into product and system design. About The Role - Grade Specific Focus on Systems Engineering and Product Design. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

About The Role This role involves the development and application of engineering practice and knowledge in the creation and assurance of products and solutions across engineering disciplines. Includes defining the fundamental concepts and properties of an engineered system or product, creatively determining a product"s physical form, function and performance, and the assurance of safety, reliability, availability and maintainability. Also addresses the through life support and evolution of systems and products, via provision and support of documentation and information assets, assessment of whole lifecycle environmental impact against environmental regulations and policies, and incorporation of renewable energy sources and clean technologies into product and system design. About The Role - Grade Specific Focus on Systems Engineering and Product Design. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

Join our Team About this opportunity: At Ericsson, we are currently seeking a proactive and dedicated Automated Operations Engineer to join our dynamic team. In this pivotal role, you are tasked with coordinating, managing, and executing a range of 1st level proactive and reactive maintenance activities. With your expertise at our fore, we aim to continuously provide services that adhere to the Service Level Agreements (SLA) and ensure optimal customer satisfaction. What you will do: End-to-end applications monitoring. Triaging of alarms from monitoring tools Monitoring performance graphs and dashboards Handling customer calls and emails User access management in application nodes and GUIs Creation of trouble tickets if any deviation is observed while monitoring of alarms and assigning them to the concerned teams for restoration of faults Creation of emergency change request during major or critical incidents if required Creation of problem tickets whenever required post restoration of critical and major incidents. Collaborate with all stakeholders for any critical and major incidents to expedite the restoration of incidents All activities like creation of tickets, acknowledging the customer emails etc. are to be adhered with the SLA The skills you bring: Must have Basic Linux knowledge Exposure to application monitoring & ticket handling. Good communication skills both written and verbal. Good to have Knowledge of ticketing tools like OneTM, OneFM, Netcool, Nagios etc. Basic knowledge of database SQL queries and IP networking. Knowledge of Wallet or financial platform To be a fast learner, team player, actively share knowledge and willing to learn new skills. Able to deliver on time with high quality. Should be comfortable to work in 24*7 shift. Qualifications: 1-2 years experience in IT or Telecom Industries Degree within Telecommunication Engineering/Computer Science/Computer Engineering or equivalent Why join Ericsson What happens once you apply Primary country and city: India (IN) || Req ID: 771542

About this opportunity: At Ericsson, we are currently seeking a proactive and dedicated Automated Operations Engineer to join our dynamic team. In this pivotal role, you are tasked with coordinating, managing, and executing a range of 1st level proactive and reactive maintenance activities. With your expertise at our fore, we aim to continuously provide services that adhere to the Service Level Agreements (SLA) and ensure optimal customer satisfaction. What you will do: End-to-end applications monitoring. Triaging of alarms from monitoring tools Monitoring performance graphs and dashboards Handling customer calls and emails User access management in application nodes and GUIs Creation of trouble tickets if any deviation is observed while monitoring of alarms and assigning them to the concerned teams for restoration of faults Creation of emergency change request during major or critical incidents if required Creation of problem tickets whenever required post restoration of critical and major incidents. Collaborate with all stakeholders for any critical and major incidents to expedite the restoration of incidents All activities like creation of tickets, acknowledging the customer emails etc. are to be adhered with the SLA The skills you bring: Must have Basic Linux knowledge Exposure to application monitoring & ticket handling. Good communication skills both written and verbal. Good to have Knowledge of ticketing tools like OneTM, OneFM, Netcool, Nagios etc. Basic knowledge of database SQL queries and IP networking. Knowledge of Wallet or financial platform To be a fast learner, team player, actively share knowledge and willing to learn new skills. Able to deliver on time with high quality. Should be comfortable to work in 24*7 shift. Qualifications: 1-2 years experience in IT or Telecom Industries Degree within Telecommunication Engineering/Computer Science/Computer Engineering or equivalent Primary country and city: India (IN) || Req ID: 771542

About The Role This role involves the development and application of engineering practice and knowledge in the creation and assurance of products and solutions across engineering disciplines. Includes defining the fundamental concepts and properties of an engineered system or product, creatively determining a product's physical form, function and performance, and the assurance of safety, reliability, availability and maintainability. Also addresses the through life support and evolution of systems and products, via provision and support of documentation and information assets, assessment of whole lifecycle environmental impact against environmental regulations and policies, and incorporation of renewable energy sources and clean technologies into product and system design. About The Role - Grade Specific Focus on Systems Engineering and Product Design. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

About The Role This role involves the development and application of engineering practice and knowledge in the creation and assurance of products and solutions across engineering disciplines. Includes defining the fundamental concepts and properties of an engineered system or product, creatively determining a product's physical form, function and performance, and the assurance of safety, reliability, availability and maintainability. Also addresses the through life support and evolution of systems and products, via provision and support of documentation and information assets, assessment of whole lifecycle environmental impact against environmental regulations and policies, and incorporation of renewable energy sources and clean technologies into product and system design. About The Role - Grade Specific Focus on Systems Engineering and Product Design. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

Thomson Reuters is an Great Place to Work certified Organization" is hiring .Net API Technical Support Engineer having vast experience working in wide variety of API and willing to work with large support team. To provide second level support to internal stakeholders and 3rd party engineers with regard to Thomson Reuters products, and to interact with customers to resolve complex issues. To perform customer site maintenance and repair activities. The role leverages innovative technologies to ensure global consistency of support tasks. About the role In this role as a .Net API Technical Support Engineer , you will: Provide engineering expertise on several complex products. Interface with product support groups and development groups. Perform customer site break fix activities remotely (or dispatch to site when required) and full time on-site, using global consistent methodologies and tools. Provide support for alpha and beta programs. Provide second level support for problem resolution, including reproduction of customer issues. Act as experts in their areas to provide high quality advice about the products assigned to internal stakeholders and 3rd party engineers. Maintain awareness of relevant technical and product trends through self-learning/study, training classes and job shadowing. Maintain site documentation. Provide feedback to development and qualification teams. Provide technical training to both front line support teams and 3rd party engineers. Escalate major, elusive or recurrent issues that affect customer satisfaction. Support pre-sales teams in the provision of demonstrations, and provide advice on architectural design, functionality and integration aspects. May work as part of the project implementation team to integrate Thomson Reuters products at customer site. May deliver technology training to customers. Shift Timings: 6:30 PM to 3:30 AM (IST) Work from office for 2 days in a week (Mandatory) About You Youre a fit for the role of .Net API Technical Support Engineer , if your background includes: Bachelors or masters degree. 4-6 years of experience. Programming skills in .Net/dotnet or Java. Experience with developing or consuming REST APIs and understanding of API concepts. Experience with API tools like postman, swagger, and technologies like JSON, etc. Experience with API gateway and related concepts like rate limiting, etc. Understanding of OAuth2 and API security patterns. Experience with developer portals. Troubleshooting skills. Good written and verbal communication to communicate with customers. Ability to learn new technologies and processes.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. In this role, you will: Having knowledge of domains like procurement, TPRM, GRC are preferred. Good in stakeholder management and worked with Various clients across the globe. He/She has experience on ITSM, ITOM- Event Management and Integrations, SWD, CMDB, JavaScript, Smart Cloud Control Desk (Maximo), IBM Tivoli Netcool and TBSM. Create and implement Business rules, UI Actions, UI Policies, and Client Scripts for various applications in ServiceNow. Develop strategies for identifying issues and gaps for various modules in ITSM and ITOM areas. Experience in creating custom Applications and modules in ServiceNow as per the requirements. Expertise s on UI builder, Export set s, Java Scripting, Integration Hub and Service portals. Specialized experience in activities related to Configuration like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes. Develop KPIs and provide ITSM performance metrics reports using the ServiceNow Performance Analytics Module. Expertise in the design and development of custom applications in ServiceNow and utilizing its potential in PaaS (Platform-as-a-Service). Stay up to date with ServiceNow best practices, new features and industry trends. Worked on ServiceNow environment upgrades. Requirements He/She has 6+ years of experience on Service Now BPM tools development. Having knowledge of domains like procurement, TPRM, GRC are preferred. Good in stakeholder management and worked with Various clients across the globe. He/She has experience on ITSM, ITOM- Event Management and Integrations, SWD, CMDB, JavaScript, Smart Cloud Control Desk (Maximo), IBM Tivoli Netcool and TBSM. Should have minimum completed these certifications: ServiceNow Certified System Administrator and ServiceNow Certification Application Developer. Should have expertise on Environment upgrades. Should have extensive experience on ServiceNow development, integrations and architecture as we'll as strong understanding of IT service management best practices. Experienced in System activities which include System Upgrades, Configuring Mid Servers Troubleshooting Mid servers, and verifying skipped logs during upgrades

Role Description Technology underpins our entire business. Our Technology, Data and Innovation (TDI) strategy is focused on strengthening engineering expertise, introducing an agile delivery model, as well as modernizing the bank's IT infrastructure. We continue to invest and build a team of visionary tech talent, providing you with the training, freedom and opportunity to do pioneering work. As an Support Engineer you will support Enterprise Data Services (EDS) Prod environment to satisfy complex and diverse business goals. You will engage and partner with the business whilst working within a broader creative, collaborative and innovative team, with a strong desire to make an impact. Enterprise Data Services (EDS) is the technology offers enterprise-wide platform to exchange data between producer and consumer. partner to the IB divisions of the bank. This includes definition of data strategy and provision of solutions to allow data exchange between various producers and consumers of the bank. You will work as part of a Prod support team. You will bring an innovative approach to application/infra support, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees support function as team activity, with a predisposition to debug issues and creating a supportive, collaborative environment. You will be ready to contribute to all stages of support, from initial analysis right through to permanent fix Your key responsibilities Accountability for Prod support services across the application portfolio, strategic thinker and contribute in Prod support activities. Manage major incidents through to resolution keeping all stakeholders abreast of the situation and working to minimize impact wherever possible. Build up subject matter expertise on the applications being supported including business flows, the architecture of the application, and the hardware configuration. Build and maintain effective and productive relationships with the Business stakeholders, engineering colleagues, vendor teams, and infrastructure. Ensure incidents and service requests are resolved to the best of Level 2's (L2) ability and ensure any escalations to Level 3 (L3) are kept to an absolute minimum, drive root cause investigations to provide the relevant feedback into Incident, Problem, and Change management processes Provide technical and thought leadership to the team in the context of incident and service request management, ensure adequate monitoring to ensure application Service Level Agreements (SLA)/Key Performance Indicators (KPI) and maximum application availability (uptime) are achieved. Assist in the process to approve all new releases and production configuration changes, keep stakeholders informed and ensure the production NFRs (production readiness criteria) are included/considered. Helping knowledge management ensuring support runbooks and knowledge articles are kept up to date. Help to drive a pro-active and predictive approach to support within the team adapting to SRE techniques. Work within software development projects as a Release Manager Squad Lead to develop new and maintain existing micro services and APIs for Credit Risk applications suite of applications. Bring your experience to actively help to increase the stability and reliability of the developed solutions, identify and fix bugs and increase test automation of the services to maintain. Use your experience as a Release Manager to evaluate and ensure that your services can be operated flawlessly on the platform provided, even under high-load scenarios such as multiple parallel front-end user sessions in parallel with further middleware user sessions. Act as a contact person for service engineering related topics raised by (junior) service engineers (whos coaching you actively help to shape) and other team members. Deliver training sessions for other development teams and promote an efficient transfer of know-how. Work on a web application that is highly visible to Credit Risk stakeholders and has an impact on the overall department. Your skills and experience Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience up to the most senior level, Team lead experience in IT support, and interacting with application end users. Experience working in large corporate environments financial institutions - preferably investment banking, in Global delivery set up. Able to adapt to a changing environment and drive change, self-motivated, delivery focused with the ability to work independently where required. Drive forward production transformation agenda (incl. automation, AI ML solutions) fostering production engineering culture Experience in migrating on premises application to cloud and hands on knowledge in supporting cloud applications. Scripting experience in Python/Shell Experience in ETL design tools (Pentaho) in a Big Data environmentExperience in working with relational database management systems. Knowledge of how to navigate and troubleshoot issues on these systems and technologies (for technical thought leadership), experience of using monitoring and scheduling tools such as Geneos, Netcool, Control-M and/or Autosys. Proficient at using Service Management tools (e.g., ServiceNow, JIRA, etc.) and service monitoring tools Advantageous: Data transformation/dataflow processing (any Big Data technologies may suffice), Cloud platform, and observability tools/techniques, SRE framework. DevOps qualification and experience of design and implementation of DevOps to enable the scale, predictable, and seamless promotion of deliveries into a user environment, exposure to any cloud hosted solution and monitoring solutions, exposure to BFSI domain/IB Captive setup. Skills That Will Help You Excel Bachelors' Degree with a concentration in computer science or IT-related discipline (or equivalent work experience or diploma); experienced in ITIL/DevOps/SRE best practices for supporting a production environment (e.g., ITIL foundation certification, DevOps certification/Cloud Certification) Adaptable/flexible to changing situations, exposure to Agile methodologies; experienced in influencing/engaging stakeholders to understand/support production strategy, risks, or challenges. A good problem solver with very good analytical skills Able to deliver results, measure success, and seek to continually develop team and individual performance. Able to collaborate with multiple teams in IT and the Business

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today. We are inviting applications for the role of PA, Customer Service In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications. Responsibilities Respond to customer queries and customers concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment Qualifications we seek in you Minimum qualifications Graduate (Any Discipline) Freshers are eligible Preferred qualifications Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills Analytical skills with customer centric approach Excellent proficiency with written English and with neutral English accent You should be able to work on a flexible schedule (including weekend shift) Why join Genpact? • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.