Technical Support Associate

ZS Associates (India) Pvt Ltd

1 - 6 years

6 - 10 Lacs

pune

Posted:8 hours ago| Platform:

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Skills Required

cmdb customer service servicenow mdm troubleshooting switching printers it asset management ticketing tools it hardware printer support a+ technical support data center ms office outlook vpn computer hardware lan it infrastructure itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

ZSIT S

Technical Support Associate

We are seeking an experienced professional to join us as a Technical Support Associate in our Pune, India office.

What youlldo:

Maintain IT assets through their complete lifecycle, ensuring accuracy and accountability at each stage
Manage asset tracking tools such as CMDB and ServiceNow
Handle IT hardware inventory including laptops, mobile devices, servers, routers, switches, and other data center equipment
Utilize advanced Excel and MS Word skills to manage and track IT assets effectively; leverage asset management and project management tools
Perform forecasting, vendor verification, negotiation, purchasing, commissioning, inventory management, repair, replacement, and decommissioning/disposal of IT assets with a focus on cost-effectiveness and service quality
Conduct internal and external IT inventory audits to ensure compliance and data accuracy
Oversee IT asset management for remote and global office locations
Operate effectively in high-demand and challenging operational environments
Apply knowledge of ITIL processes for proper decommissioning and disposal of IT assets
Work with ticketing tools such as ServiceNow for tracking and resolving asset-related requests
Install and configure computer hardware, operating systems, and applications as required
Provide installation and support for printers, video conferencing equipment, and Zoom hardware setups
Manage and maintain effective relationships with external partners to ensure ongoing service delivery and customer satisfaction
Provide support for Laptops, printers, and basic MS teams phone support
Installing and configuring computer hardware operating systems and applications. Win 11, Macbook, Office 365, Outlook, DLP, backup tools
Technical Support tools / OS Imaging: VNC, VPN / SCCM
Handling MS teams telephony related issues
Troubleshooting domain connectivity and outlook related issues
MacBook configuration, support
Support for mobile devices - android and iOS, proficiency in MDM tool
Installing and support for printers, VC equipments, zoom equipments, board room setup
Web conferencing applications support zoom, skype, WebEx, MS Teams
Troubleshooting system and network problems and diagnosing and solving hardware or software faults
Level 1 troubleshooting for LAN, wireless connectivity
Supporting the roll-out of new applications and softwares
Setting up new user accounts and profiles and dealing with password issues
Handling File server and file share access and related issues
Troubleshooting ZS Application related issues
Provide support for data center maintenance activity
Monitoring email alerts and work with other teams to solve the problems
Complete some administrative tasks, such as initiating hardware repairs, assisting with organizational efforts and asset management
Maintaining and reviewing documentation including records of purchase items, costs, deliveries, and IT equipments inventories
Rapidly establishing a good working relationship with users, vendors, and other professionals

What youllbring:

Bachelor's degree with 1+ years of experience
A+ certification or Microsoft Certified Systems Administrator
Eagerness to contribute in a team-oriented environment
Ability to work methodically and analytically in a quantitative problem-solving environment
Excellent leadership, communication and organizational skills
Strong customer service skills
Flexibility with work timings and shifts
Excellent verbal and written communication skill
Experience in weekend asset management activities and shipments

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