As a Web/Brand Designer specializing in Brand and UX design, you will play a key role in shaping user experiences through innovative content creation. This position requires you to be both tactical and strategic, managing multiple moving pieces while excelling as an operator in the day-to-day tasks. Your responsibilities will extend beyond traditional design as you integrate AI tools to enhance visual creatives. Having a deep understanding of consumer trends, competitive landscape tracking, and delivering designs that drive conversion will be crucial. We are looking for a creative individual well-versed in UI/UX principles, proficient in Adobe Suite, and capable of creating content that enhances visual storytelling experiences. Key Responsibilities - UX Content Design: Develop visually appealing and user-friendly content for various digital platforms, focusing on UI/UX principles. Collaborate with UX/UI designers to ensure seamless integration of content into the overall design framework. - Conceptualize and Execute: Create designs that support brand campaigns, maintaining strong design consistency across all digital touchpoints for best-in-class work. - Pitch Material & Packaging: Develop compelling designs to support brand marketing pitches and initiatives across retail partners, including packaging design while adhering to brand identity standards. - AI Integration: Lead the incorporation of AI tools into content creation, offering guidance on best practices for integrating AI-generated content within the visual design workflow. - Cross-functional Collaboration: Work closely with content writers, designers, and developers to ensure a unified approach to content creation. - User-Centric Approach: Utilize AI tools and Adobe Suite to enhance the user experience and engagement with visual content, always keeping the end-user in mind. Qualifications - Bachelor's degree preferred in Graphic Design, UX/UI Design, or related field. - 4+ years of proven experience as a designer specializing in UX, preferably in a design-focused industry. - Strong portfolio demonstrating various visual creatives and UI/UX design projects. - Proficiency in Adobe Suite tools like XD, Photoshop, Illustrator, and InDesign, with a keen eye for detail and aesthetics. - Effective communication skills for collaboration with cross-functional teams. - Ability to adapt to a fast-paced, evolving environment and meet project deadlines. - Experience in integrating AI tools into the design process to enhance visual content. - 4+ years of digital/web/brand design experience is preferred. If you meet the qualifications and are passionate about creating impactful user experiences through design, we invite you to join our dynamic team as a Web/Brand Designer.,
As an e-Commerce Account Specialist, you will report directly to the Account Manager and play a crucial role in the day-to-day sales operations of the company. Your familiarity with navigating E-Commerce channels will be essential in supporting various areas of the specific account, including inventory allocation, product additions, site maintenance, and other tasks aimed at achieving the company's sales goals. The primary focus of the sales team is to drive business growth while providing top-notch account management for our customers. **Key Responsibilities:** - Assist in day-to-day online sales activities for retail accounts. - Conduct daily reviews of E-commerce listing health on assigned channels and analyze major competitors to maintain a leadership position. - Monitor standards to ensure quality service and promptly report potential problems to supervisors. - Prepare and provide accurate inventory files to all channels on a daily basis. - Serve as the main internal contact for product updates and maintenance requests for each channel. - Analyze sales-related metrics such as inventory, pricing, and promotions. - Identify new opportunities, emerging trends, insights, and potential threats. - Collect, analyze, and summarize information to respond to requests effectively. - Support performance marketing campaign maintenance. - Assist in the preparation and submission of promotional files for 3P channels. - Establish and nurture strong relationships with Forecasting, Marketing, Purchasing, and Operations to facilitate planned sales and promotions. - Contribute to the continuous development and enhancement of existing online strategies and marketing programs. - Aid in managing the channel's profit and loss (P&L) to ensure sales and margin targets are met or exceeded. - Collaborate on developing innovative strategies to expand business within the channel. - Perform any other duties as assigned by the supervisor. **Qualifications Required:** - Bachelor's Degree or equivalent related experience. - 2+ years of experience in E-commerce account assistance, data entry, or relevant field. - Minimum of 1 year developing strong business relationships with customers. - Proficiency in using E-commerce platforms and computer applications. - Strong organizational skills with the ability to manage multiple deadlines effectively. - Excellent research, problem-solving, and reporting abilities. - Attention to detail with a focus on accuracy and consistency. - Team player with the capability to establish effective relationships across different departments. - Sound understanding of B2B E-commerce performance management. - Ability to analyze data and derive actionable insights. - Outstanding written and verbal communication skills.,
As a Web/Brand Content Designer at our company, you will play a crucial role in creating graphics and visual content to enhance user experiences with our brand. Your experience in designing still and video assets for eCommerce businesses will be invaluable in this dynamic role. **Key Responsibilities:** - Conceptualize and execute content design to drive awareness, increase consideration, and boost conversion for our brand and products across all digital touchpoints while adhering to brand guidelines. - Create campaign assets across various platforms such as mobile, product, interactive, OOH, print, and digital, including video edits. - Design templates for email marketing and social media campaigns as needed. - Maintain creative process workflow and relationships between brand, DTC, content marketing, and developers. - Collaborate efficiently with internal and external stakeholders to deliver design concepts and assets on time. - Work with a diverse team of internal stakeholders in different time zones and countries on brand-specific projects. - Occasionally support UI/UX projects by generating wireframes and visually appealing landing pages, web, and mobile pages while following branding and style guidelines. - Assist marketing and DTC teams with other tasks as required. **Qualifications:** - Bachelor's degree in graphic design or a related creative field is required. - Minimum of 4 years of experience as a designer at an ecommerce agency or in-house design for an ecommerce brand is preferred. - Strong portfolio demonstrating various visual creatives, including video content. - Proficiency in Adobe Suite tools such as XD, Photoshop, Illustrator, and InDesign, with a keen eye for detail and aesthetics. - Excellent communication skills to collaborate effectively with cross-functional teams. - Ability to adapt to a fast-paced, evolving environment and meet project deadlines. - Capable of presenting designs confidently and receiving feedback graciously. ContactPoint 360 takes a unique approach to CX by providing omnichannel contact center solutions, digital transformation expertise, and full-stack development services to help clients connect with their customers across all touchpoints. With global locations in Canada, the United States, Colombia, India, the Philippines, the United Kingdom, and Greece, ContactPoint 360 leverages a diverse pool of talent, technology, and expertise to offer comprehensive services worldwide.,
Job Title: Customer Support Associate Location: Bangalore, India (On-site) Company: ContactPoint 360 About ContactPoint 360: At ContactPoint 360 , we are committed to delivering exceptional customer experiences through innovation, empathy, and collaboration. Our Bangalore office fosters a diversified and enriching work culture , where every team member is empowered to grow and contribute meaningfully. If you’re passionate about providing outstanding service and building strong customer relationships, we’d love to have you on our team! Role Overview: We are looking for enthusiastic and customer-focused professionals to join our growing support team. As a Customer Support Associate , you will be the first point of contact for our clients’ customers — resolving queries, providing accurate information, and ensuring an excellent customer experience across all touchpoints. Key Responsibilities: Handle inbound and/or outbound customer interactions via phone, email, or chat. Provide timely, accurate, and professional responses to customer inquiries. Identify customer needs and offer appropriate solutions or escalate when required. Maintain detailed and accurate records of all interactions in the system. Meet performance metrics including quality, efficiency, and customer satisfaction. Collaborate with team members and cross-functional departments to resolve complex issues. Continuously strive to improve customer experience through feedback and best practices. Requirements: Bachelor’s degree or equivalent qualification. 0–2 years of experience in customer service, BPO, or a contact center environment (freshers are welcome). Excellent verbal and written communication skills in English (additional languages are a plus). Strong problem-solving and active listening abilities. Flexible to work in rotational shifts, including weekends if required. Proficiency in basic computer applications and CRM tools. What We Offer: Competitive salary and performance-based incentives. Comprehensive training and continuous learning opportunities. A positive, inclusive, and engaging workplace culture. Career growth and internal mobility opportunities across global location ContactPoint360 is a premier outsourcing company offering CX, EX, and AI solutions. Our aim is to transform ContactPoint360 into the most sought-after tech-enabled outsourcing company. Through excellence and innovation, we strive to revolutionize CX industry standards and exceed client expectations
Role Overview:- The System Administrator will be responsible for managing, maintaining, and optimizing the company’s IT systems, applications, and end-user devices. This role requires working in rotational shifts, having strong expertise in Microsoft technologies, desktop and mobile device management, and hardware/software troubleshooting. The ideal candidate will ensure seamless performance, licensing compliance, and smooth collaboration across tools like Microsoft 365 , Teams , SharePoint , and other enterprise applications. Key Responsibilities 1. Software & Licensing Management Manage and maintain software licensing compliance for all Microsoft and third-party applications. Administer Microsoft 365 suite including Outlook , Teams , Planner , Forms , OneNote , CoPilot , OneDrive , SharePoint , Visio , Power Automate , Power Apps , Excel , Word , PowerPoint , Stream , and MS Project . Support installation, configuration, and updates for Adobe Products , Google Chrome , Microsoft Edge , and other desktop software . Troubleshoot and support specialized software such as Avaya Softphone , JMP , EndNote , Bartender , SolidWorks , GraphPad , AutoCAD , and Bluebeam . 2. Hardware & Peripheral Management Install, configure, and maintain laptops , desktops , printers , projectors , monitors , TVs , Zebra handheld devices , and thin clients . Handle troubleshooting and replacement of hardware components and peripherals . Ensure Avaya and related telephony devices are operational for seamless call handling. Manage timekeeping devices and other connected hardware assets across departments. 3. System Administration & OS Management Install, configure, and maintain Windows 10 and Windows 11 operating systems across user devices. Perform regular updates, patching, and performance monitoring of systems. Maintain system security, access controls, and compliance with organizational IT policies. Provide Level 1 and Level 2 support for all desktop and system-related issues. 4. Mobile Device Management Oversee mobile device provisioning, configuration, and security under mobile policies . Manage mobile approvals , troubleshooting guides , and app deployments. Support end-users with corporate applications and connectivity issues on mobile devices. 5. Collaboration & Process Improvement Collaborate with cross-functional teams to streamline workflows using Power Automate and Power Apps . Create knowledge bases, troubleshooting documentation, and user guides for frequently used tools and processes. Assist employees in effectively utilizing digital tools like Teams , OneDrive , and SharePoint to enhance productivity. Qualifications & Experience Bachelor’s degree in Computer Science, Information Technology, or a related field. 1-2 years of experience in a System Administrator or IT Support Engineer role in an International BPO( Voice Campaign). Strong expertise in Microsoft 365 ecosystem and Windows OS management. Hands-on experience with hardware setup and troubleshooting. Familiarity with Active Directory , Group Policy , and endpoint management tools (like ManageEngine or Intune). Excellent problem-solving, communication, and customer service skills. ContactPoint360 is a premier outsourcing company offering CX, EX, and AI solutions. Our aim is to transform ContactPoint360 into the most sought-after tech-enabled outsourcing company. Through excellence and innovation, we strive to revolutionize CX industry standards and exceed client expectations