Technical Specialist

Job Description

5+ years ofexperience in office 365. What you ll do: Strong experience in managingand troubleshooting Microsoft Exchange Online (EXO). Familiarity with Exchange Hybridenvironments, including migration and coexistence setups. Hands-on experience withPowerShell for administration and automation tasks. Experience with mail flowtroubleshooting (Message Tracking, Queues, Delivery Reports, etc.). Understanding of email securityprotocols like SPF, DKIM, and DMARC. Knowledge of Exchange OnlineProtection (EOP) and anti-spam/anti-malware configurations. Experience with Outlook clienttroubleshooting, including profile issues, OST/PST management, andAutodiscover. Experience with Azure AD andOffice 365 integration. Familiarity with compliancefeatures like retention policies, litigation hold, and eDiscovery. Strong knowledge of the M365suite of applications (Exchange Online, SharePoint Online, Teams, OneDrive,etc.). PowerShell proficiency forautomating tasks, user management, reporting, and issue resolution. Experience managing emailsecurity (SPF, DKIM, DMARC) and compliance policies. Experience with Azure ActiveDirectory (Azure AD) and Conditional Access Policies. Strong knowledge of Teamsadministration, meeting and messaging policies, and call quality monitoring. Proficiency with MicrosoftEndpoint Manager/Intune for device and app management. Familiarity with M365 SecurityCompliance Center and Office 365 Security tools (DLP, ATP, AIP). Strong troubleshooting skills,including experience with Service Health and Message Trace tools. Ability to handle escalatedsupport tickets and liaise with Microsoft support as required. What we offer: Insurance Group Medical Coverage, Group Personal Accident, Group Term Life Insurance Rewards and Recognition Program,Employee Referral Program, Wellness Program and CSR Initiatives Maternity and Paternity Leaves Company Sponsored CertificationProgram Learning/Development Courses,Cross Skill, Mentorship and Leadership Programs