Technical Specialist

Role Overview: As a Technical Support Specialist within Nokia's CDO EICS Networks team, you will play a critical role in managing the lifecycle and performance of network services, including firewalls, DNS, and secure connectivity for global offices and partners. Working in a dynamic 24x7 environment, you will troubleshoot complex network issues, coordinate with cross-functional teams, and ensure reliable operation of IT network security services. Key Responsibilities: - Provide expert technical support for incident, problem, and change management across IT network technologies. - Analyze and resolve production network issues while coordinating with cross-functional technical teams. - Administer service requests and execute network changes for escalated or priority incidents. - Own incident resolution processes, ensuring timely updates and thorough root cause analysis documentation. - Design, deploy, and manage advanced firewall and SASE solutions to enhance network security. - Conduct regular security assessments to maintain compliance with industry standards and propose preventive actions. - Mentor junior team members and provide technical guidance in network security practices. - Collaborate with external service providers and OEMs for complex issue resolution and remote implementation support. Qualifications Required: - Bachelor's degree in Telecommunications, Information Technology, Computer Science, or equivalent with 10+ years of experience in network services and operation management in complex environments. - Strong knowledge of TCP/IP, VRRP, DNS, ARP, STP, and other networking technologies. - Hands-on experience with FortiGate Firewalls and proxy solutions. - Experience with Zscaler SASE solutions and support. - Proficient in standard routing protocols such as OSPF, ISIS, BGP, and MPLS. Additional Details about the Company: Nokia is committed to innovation and technology leadership across mobile, fixed, and cloud networks. The company aims to create a positive impact on people's lives and build capabilities for a more productive, sustainable, and inclusive world. Nokia promotes an inclusive way of working, openness to new ideas, empowerment to take risks, and bringing authentic selves to work. The company offers continuous learning opportunities, well-being programs, employee resource groups, mentoring programs, and a highly diverse and inclusive culture. Nokia values inclusion, equality, and respect, being recognized as one of the World's Most Ethical Companies by Ethisphere and included in the Gender-Equality Index by Bloomberg. By joining Nokia, you will be part of a company where you feel included and empowered to succeed.,