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0.0 - 4.0 years
2 - 4 Lacs
Hyderabad
Work from Office
Customer Support helps customers use Blackbaud's software, including troubleshooting reported incidents and answering questions about software functionality. Associates support multiple solutions that power the social good sector. What youll d o Author Knowledgebase content, utilizing KCS methodologies, to just-in-time publish or edit existing Knowledgebase solutions. P articipate in the after-hours rotation for your product, depending on product, region, or team size. Work a frontline schedule to resolve incoming tickets through Chat, Phone, and Web channels. Quickly resolve or triage incoming questions and software incidents. Ensure accuracy and timeliness of case notes, regular customer follow-up on open incidents, and quick resolution of reported incidents within customer expectations. Capture case trend data through the use of incident categorization fields to help inform the root cause of customer contacts. Report service incidents or service requests to internal groups, acting as the customer-facing liaison for all service-related needs. Respond to new tickets with an initial response and attempt to resolve on the first contact. Accurately capture case notes and e ffectively manage cases by documenting all customer and internal resource interactions. Ensure that all notes are professional, concise, and actionable by others if needed. Set mutually agreed upon follow-up expectations and follow through on those commitments. Stay informed on product changes and rapidly learn information about product functionality changes. Recognize the bigger picture and adapt to change easily. Provide clear, concise, and relevant information, whether verbal or written, and choose the appropriate communication channel based on the level of urgency and detail that needs to be shared. Maintain composure and refuse to be paralyzed by uncertainty or ambiguity. Look for ways to make changes work rather than focusing on why change will not work, including making suggestions for increasing the effectiveness of changes. What youll bring Previous experience in a technical troubleshooting or contact center role. Demonstrated ability to rapidly learn new concepts and ideas. Demonstrated ability to work effectively in situations characterized by continual change. A commitment to delighting our customers by showing empathy, listening actively, paying close attention to what is being said, and demonstrating comprehension of the question or issue. Ownership and responsibility for customer issues and the ability to collaborate across multiple teams to ensure customers receive flawless service on integrating software services. Ability to independently and confidently resolve more issues, relying less heavily on more tenured team resources. Professionalism with both customers and members of Blackbaud, showing respect for others, and welcoming ideas that are different from your own. Ability to anticipate obstacles or problems and take timely steps to minimize impact on intended results. Demonstrated ability to achieve positive, concrete results with a commitment to goals and independent motivation to achieve goals and objectives. Continual building of both Blackbaud and product knowledge, not only through direct experience but also by reviewing documentation and training materials. Responds constructively to feedback about individual strengths and weaknesses. Application of critical thinking and ingenuity to problem-solving; collecting information, asking thoughtful questions, analyzing, and testing various solutions to provide the best possible result to our customers. Ability to work US hours (8am 6pm ET) Eligible for shift differential compensation. Some On call required after hours & weekends. Advanced level of English . Its a bonus if you have one or more of the following Experience with merchant processing, payment facilitator, or payment platforms, payment services providers, payment processing, and/or credit card processing. An understanding or experience with payment methods such as PayPal, Venmo, and Apple Pay. The ability to troubleshoot email deliverability concerns, including an understanding of SPF, DKIM, and DMARC . A general understanding of authentication processes such as SSO and MFA . Experience working in bookkeeping . Educational or professional experience troubleshooting web applications, cloud applications, infrastructure or web sites and single-page applications. An understanding of APIs (Application Programing Interface). You have experience troubleshooting email deliverability. Previous experience working in a technical support environment supporting educational software, parents or K-12 schools . Familiarity with the North American Education system . Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Posted -1 days ago
15.0 - 20.0 years
13 - 17 Lacs
Bengaluru
Work from Office
Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : Email Security Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Architect, you will define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Your typical day will involve collaborating with various teams to document the implementation of cloud security controls and facilitating the transition to cloud security-managed operations. You will engage in discussions to align security strategies with organizational objectives, ensuring that all security measures are effectively integrated into the cloud environment. Your role will also require you to stay updated on the latest security trends and technologies to enhance the overall security posture of the organization. Roles & Responsibilities:-Monitor email traffic for suspicious activities.-Configure and manage email security platforms-Analyze and respond to phishing attacks, spam, and malware delivered via email-Implement and maintain email authentication protocols (SPF, DKIM, DMARC).-develop and enforce email security policies (e.g., email encryption,-Respond to email-related security incidents.-Conduct forensic analysis of email-based attacks.-Work with SOC teams during breach investigations.-Conduct phishing user training.-Automate detection and response using SOAR tools.-Analysis of Email Header and Email body analysis Professional & Technical Skills: - Email protocols:SMTP, IMAP, POP3 -DNS records:SPF, DKIM, DMARC Additional Information:- The candidate should have minimum 5 years of experience in Email Security.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 week ago
5.0 - 9.0 years
5 - 9 Lacs
Chennai
Work from Office
5+ years ofexperience in office 365. What you ll do: Strong experience in managingand troubleshooting Microsoft Exchange Online (EXO). Familiarity with Exchange Hybridenvironments, including migration and coexistence setups. Hands-on experience withPowerShell for administration and automation tasks. Experience with mail flowtroubleshooting (Message Tracking, Queues, Delivery Reports, etc.). Understanding of email securityprotocols like SPF, DKIM, and DMARC. Knowledge of Exchange OnlineProtection (EOP) and anti-spam/anti-malware configurations. Experience with Outlook clienttroubleshooting, including profile issues, OST/PST management, andAutodiscover. Experience with Azure AD andOffice 365 integration. Familiarity with compliancefeatures like retention policies, litigation hold, and eDiscovery. Strong knowledge of the M365suite of applications (Exchange Online, SharePoint Online, Teams, OneDrive,etc.). PowerShell proficiency forautomating tasks, user management, reporting, and issue resolution. Experience managing emailsecurity (SPF, DKIM, DMARC) and compliance policies. Experience with Azure ActiveDirectory (Azure AD) and Conditional Access Policies. Strong knowledge of Teamsadministration, meeting and messaging policies, and call quality monitoring. Proficiency with MicrosoftEndpoint Manager/Intune for device and app management. Familiarity with M365 SecurityCompliance Center and Office 365 Security tools (DLP, ATP, AIP). Strong troubleshooting skills,including experience with Service Health and Message Trace tools. Ability to handle escalatedsupport tickets and liaise with Microsoft support as required. What we offer: Insurance Group Medical Coverage, Group Personal Accident, Group Term Life Insurance Rewards and Recognition Program,Employee Referral Program, Wellness Program and CSR Initiatives Maternity and Paternity Leaves Company Sponsored CertificationProgram Learning/Development Courses,Cross Skill, Mentorship and Leadership Programs
Posted 1 week ago
4.0 - 6.0 years
7 - 11 Lacs
Chennai
Work from Office
3-4 years of experience inoffice 365 What you ll do: Strong experience in managingand troubleshooting Microsoft Exchange Online (EXO). Familiarity with Exchange Hybridenvironments, including migration and coexistence setups. Hands-on experience withPowerShell for administration and automation tasks. Experience with mail flowtroubleshooting (Message Tracking, Queues, Delivery Reports, etc.). Understanding of email securityprotocols like SPF, DKIM, and DMARC. Knowledge of Exchange OnlineProtection (EOP) and anti-spam/anti-malware configurations. Experience with Outlook clienttroubleshooting, including profile issues, OST/PST management, andAutodiscover. Experience with Azure AD andOffice 365 integration. Familiarity with compliancefeatures like retention policies, litigation hold, and eDiscovery. Strong knowledge of the M365suite of applications (Exchange Online, SharePoint Online, Teams, OneDrive,etc.). PowerShell proficiency forautomating tasks, user management, reporting, and issue resolution. Experience managing emailsecurity (SPF, DKIM, DMARC) and compliance policies. Experience with Azure ActiveDirectory (Azure AD) and Conditional Access Policies. Strong knowledge of Teamsadministration, meeting and messaging policies, and call quality monitoring. Proficiency with MicrosoftEndpoint Manager/Intune for device and app management. Familiarity with M365 SecurityCompliance Center and Office 365 Security tools (DLP, ATP, AIP). Strong troubleshooting skills,including experience with Service Health and Message Trace tools. Ability to handle escalatedsupport tickets and liaise with Microsoft support as required. What we offer: Insurance Group Medical Coverage, Group Personal Accident, Group Term Life Insurance Rewards and Recognition Program,Employee Referral Program, Wellness Program and CSR Initiatives Maternity and Paternity Leaves Company Sponsored CertificationProgram Learning/Development Courses,Cross Skill, Mentorship and Leadership Programs
Posted 1 week ago
3.0 - 6.0 years
7 - 11 Lacs
Gurugram
Work from Office
3+ years of experience in office365. What you'll do: Strong experiencein managing and troubleshooting Microsoft Exchange Online (EXO). Familiarity withExchange Hybrid environments, including migration and coexistence setups. Hands-onexperience with PowerShell for administration and automation tasks. Experience withmail flow troubleshooting (Message Tracking, Queues, Delivery Reports, etc.). Understanding ofemail security protocols like SPF, DKIM, and DMARC. Knowledge of ExchangeOnline Protection (EOP) and anti-spam/anti-malware configurations. Experience withOutlook client troubleshooting, including profile issues, OST/PST management,and Autodiscover. Experience withAzure AD and Office 365 integration. Familiarity withcompliance features like retention policies, litigation hold, and eDiscovery. Strong knowledgeof the M365 suite of applications (Exchange Online, SharePoint Online, Teams,OneDrive, etc.). PowerShellproficiency for automating tasks, user management, reporting, and issueresolution. Experiencemanaging email security (SPF, DKIM, DMARC) and compliance policies. Experience withAzure Active Directory (Azure AD) and Conditional Access Policies. Strong knowledgeof Teams administration, meeting and messaging policies, and call qualitymonitoring. Proficiency withMicrosoft Endpoint Manager/Intune for device and app management. Familiarity withM365 Security Compliance Center and Office 365 Security tools (DLP, ATP,AIP). Strongtroubleshooting skills, including experience with Service Health and MessageTrace tools. Ability to handleescalated support tickets and liaise with Microsoft support as required.
Posted 1 week ago
4.0 - 7.0 years
7 - 11 Lacs
Chennai
Work from Office
4+ years of experience in office What you'll do: Strong experience in managingand troubleshooting Microsoft Exchange Online (EXO). Familiarity with Exchange Hybridenvironments, including migration and coexistence setups. Hands-on experience withPowerShell for administration and automation tasks. Experience with mail flowtroubleshooting (Message Tracking, Queues, Delivery Reports, etc.). Understanding of email securityprotocols like SPF, DKIM, and DMARC. Knowledge of Exchange OnlineProtection (EOP) and anti-spam/anti-malware configurations. Experience with Outlook clienttroubleshooting, including profile issues, OST/PST management, andAutodiscover. Experience with Azure AD andOffice 365 integration. Familiarity with compliancefeatures like retention policies, litigation hold, and eDiscovery. Strong knowledge of the M365suite of applications (Exchange Online, SharePoint Online, Teams, OneDrive,etc.). PowerShell proficiency forautomating tasks, user management, reporting, and issue resolution. Experience managing emailsecurity (SPF, DKIM, DMARC) and compliance policies. Experience with Azure ActiveDirectory (Azure AD) and Conditional Access Policies. Strong knowledge of Teamsadministration, meeting and messaging policies, and call quality monitoring. Proficiency with MicrosoftEndpoint Manager/Intune for device and app management. Familiarity with M365 SecurityCompliance Center and Office 365 Security tools (DLP, ATP, AIP). Strong troubleshooting skills,including experience with Service Health and Message Trace tools. Ability to handle escalatedsupport tickets and liaise with Microsoft support as required. What we offer: Insurance Group Medical Coverage, Group Personal Accident, Group Term Life Insurance Rewards and Recognition Program,Employee Referral Program, Wellness Program and CSR Initiatives Maternity and Paternity Leaves Company Sponsored CertificationProgram Learning/Development Courses,Cross Skill, Mentorship and Leadership Programs
Posted 1 week ago
12.0 - 15.0 years
30 - 37 Lacs
Mumbai
Work from Office
Hi, We are having an opening for Senior Domain Lead-AD/IDAM & Email Lead/Architect at our Mumbai location Job Summary : We are seeking an accomplished and strategic Senior Domain Lead to oversee enterprise email and collaboration systems , Active Directory (AD) , Identity & Access Management (IDAM) , and their security and cloud integrations . The role focuses on end-to-end management and security governance across hybrid environments, ensuring scalable, secure, and compliant digital identity and collaboration infrastructure. Areas Of Responsibility : Key Responsibilities: 1. Infrastructure & Operations Management Manage daily operations for Microsoft 365 (Exchange Online, Teams, SharePoint), Active Directory (on-prem and Azure AD), and domain services. Ensure stability and performance of hybrid AD and collaboration systems through proactive monitoring and incident management. Maintain internal and public DNS, DHCP, certificates, and domain name configurations. 2. Identity & Access Management (IDAM) Own the implementation and operation of IDAM platforms supporting user lifecycle management, access provisioning, and deprovisioning. Design and manage SSO, MFA, conditional access , and privileged access controls (PAM) using tools like Azure AD, SailPoint, or Saviynt. Ensure proper RBAC models, access certifications, and policy enforcement across systems. 3. Email & AD Security Strengthen security posture of email systems by configuring and maintaining anti-phishing, DLP, spam filtering, and encryption tools (e.g., Microsoft Defender for Office 365, Mimecast, Proofpoint). Implement and maintain DMARC, DKIM, SPF , and secure mail flow policies. Lead AD security hardening , including Tiered Administration, Kerberos policies, ACL reviews, and delegation best practices. Enforce least privilege , admin account separation , and monitoring of high-privilege actions (via SIEM or native auditing tools). Key Responsibilities: 1. Infrastructure & Operations Management Manage daily operations for Microsoft 365 (Exchange Online, Teams, SharePoint), Active Directory (on-prem and Azure AD), and domain services. Ensure stability and performance of hybrid AD and collaboration systems through proactive monitoring and incident management. Maintain internal and public DNS, DHCP, certificates, and domain name configurations. 2. Identity & Access Management (IDAM) Own the implementation and operation of IDAM platforms supporting user lifecycle management, access provisioning, and deprovisioning. Design and manage SSO, MFA, conditional access , and privileged access controls (PAM) using tools like Azure AD, SailPoint, or Saviynt. Ensure proper RBAC models, access certifications, and policy enforcement across systems. 3. Email & AD Security Strengthen security posture of email systems by configuring and maintaining anti-phishing, DLP, spam filtering, and encryption tools (e.g., Microsoft Defender for Office 365, Mimecast, Proofpoint). Implement and maintain DMARC, DKIM, SPF , and secure mail flow policies. Lead AD security hardening , including Tiered Administration, Kerberos policies, ACL reviews, and delegation best practices. Enforce least privilege , admin account separation , and monitoring of high-privilege actions (via SIEM or native auditing tools). Partner with SOC and Security teams to respond to identity and email-related threats or incidents. 4. Cloud Integration & Identity Governance Administer and secure cloud identity solutions across Azure, Microsoft 365, and third-party SaaS platforms. Align hybrid AD and Azure AD with cloud security frameworks and Zero Trust principles. Manage B2B/B2C identities, OAuth/SAML integrations, and conditional access policies for external partners. 5. Projects & Transformation Lead initiatives such as: Email platform migration or consolidation (e.g., from on-prem to M365), Deployment of IDAM platforms, Secure collaboration tool rollouts, Cloud-first identity transformations. Define project scope, success metrics, resource plans, and stakeholder engagement strategy. 6. Compliance, Governance & Risk Management Define and maintain governance frameworks for collaboration, identity, and directory services. Ensure alignment with compliance standards (e.g., GDPR, ISO 27001, HIPAA, SOX). Conduct periodic access reviews, admin audits, and mailbox permissions checks. Own documentation, runbooks, and policy lifecycle management. 7. Vendor & License Management Manage third-party service providers and tools across email security, cloud identity, and collaboration suites. Oversee licensing, renewals, and performance reviews. Evaluate and onboard new solutions as per evolving enterprise needs. 8. Leadership & People Management Lead a team of email, AD, cloud, and IDAM specialists. Assign responsibilities, set goals, and promote cross-skilling and upskilling. Ensure availability through structured support models, escalation procedures, and documentation. Educational Qualification : Degree or appropriate professional qualification Specific Certification : Certification & Trainings on following technology domains: Microsoft Certified: Enterprise Administrator Expert Microsoft Certified: Identity and Access Administrator Associate Azure Administrator / Security Engineer Associate Certified Information Systems Security Professional (CISSP) optional but a plus ITIL Foundation / Intermediate Project Management Certification (PMP / Prince2) Experience : 12-15 Years of experience Skill (Functional & Behavioural): Technical Skills: Microsoft 365 administration: Exchange, Teams, SharePoint, Defender for O365 Hybrid AD and Azure AD, including AD Connect, GPOs, DNS, DHCP PowerShell scripting for automation and reporting Identity tools: SailPoint, Okta, Saviynt, Azure AD Premium Email security protocols: SPF, DKIM, DMARC Email filtering & security: Defender, Mimecast, Proofpoint AD security best practices and hardening (LAPS, tiering, auditing) Cloud identity and app integration (OAuth, SAML) Soft Skills: Strong leadership, communication, and cross-functional collaboration High attention to detail, especially around security and compliance Problem-solving under pressure and with complex systems Strategic thinking with a proactive mindset toward continuous improvement Pharma industry experience is an advantage.
Posted 1 week ago
5.0 - 8.0 years
7 - 10 Lacs
Bengaluru
Work from Office
Role Overview: Were looking for a Email Security Researcher to join our Email Security Research Team. In this role, you will focus on identifying and mitigating advanced email-borne threatsspam, Business Email Compromise (BEC), vishing, and targeted impersonation campaigns. Youll leverage open-source and commercial tools, develop detection rules, and collaborate with global SOC teams to continuously improve our email threat-detection capabilities. Key Responsibilities Threat Analysis & Hunting: Review large volumes of email traffic to identify malicious patterns, emerging spam campaigns, BEC tactics, vishing attempts, and impersonation fraud. Perform root-cause analysis on incidents and produce actionable intelligence. Rule Development & Tuning: Author and maintain detection signatures in Snort, YARA, ClamAV, and SpamAssassin. Optimize rule performance to minimize false positives/negatives. Automation & Tooling: Develop Python scripts and serverless functions (AWS Lambda or GCP Cloud Functions) to automate email parsing, feature extraction, and alerting. Integrate detection engines into SIEM and SOAR platforms. Collaboration & Reporting: Work closely with SOC analysts, incident responders, and product teams to triage alerts, refine workflows, and deploy new detection logic. Communicate findings and recommendations through clear technical reports and dashboards. Continuous Improvement: Stay current on attacker tactics (TTPs), new phishing/vishing toolkits, and protocol-level evasion techniques (e.g., sender forging, DMARC bypass). Contribute to threat-intel feeds and internal knowledge bases. Basic Qualifications Experience: 5-8 years total with 35 years in email security research or detection engineering, with a focus on spam, BEC, vishing, and impersonation. Tools & Technologies: Rule engines: Snort, YARA, ClamAV, SpamAssassin Scripting: Python (experience with email librariesimaplib, email, etc.) Cloud platforms: AWS or GCP (Lambda/Functions, serverless compute, storage) Email Protocols & Forensics: Proficient with SMTP, MIME, DKIM, DMARC, SPF, and email header analysis. Analytical Skills: Strong capability to sift through raw logs and MIME bodies to uncover malicious indicators. Communication: Clear written and verbal skills to document findings for technical and non-technical audiences. Preferred Qualifications Machine Learning & Analytics: Hands-on experience applying ML or statistical methods to email threat detection (e.g., feature engineering, anomaly detection, clustering). Global SOC Environment: Prior work in a 247 Security Operations Center supporting multi-region email volumes. Threat Intelligence Integration: Familiarity with integrating open-source or commercial intel feeds into detection pipelines. Scripting & Infrastructure as Code: Experience with Terraform, CloudFormation, or similar for automated deployment of detection infrastructure.
Posted 1 week ago
1.0 - 2.0 years
2 - 3 Lacs
Pune
Work from Office
1.Strong knowledge of Linux server administration. 2.Proficiency in managing email servers and related protocols (SMTP, IMAP, POP3, SPF, DKIM). 3.Strong knowledge of DNS, firewalls, and TCP/IP networking. 4.Good troubleshooting and analytical skills. Required Candidate profile 1.Ability to work independently and handle on-call support when required. 2.Working knowledge of MySQL and PostgreSQL. 3.Experience working with WHM/cPanel. 4.Ready to work in Night Shift
Posted 1 week ago
5.0 - 10.0 years
15 - 30 Lacs
Bengaluru
Work from Office
Manage technical documents, project data, and metadata using EDMS and SmartPlant Foundation. Ensure proper version control, document distribution, and compliance with LNG documentation standards Required Candidate profile Graduates with 4–10 years of experience in EDMS or SmartPlant Foundation, preferably from the LNG, EPC, or energy sector.Strong attention to detail, document workflows ISO/document control procedures.
Posted 2 weeks ago
1.0 - 2.0 years
3 - 4 Lacs
Vadodara
Work from Office
Role & responsibilities Typical activities include, but not limited to, the following: • Document Planning - Design and SUPPLIER Deliverables • Document Numbering. Receipt formatting ,Filing structure and registration • Document Distribution - Distribution matrices, Electronic, hard copy, Transmittals, etc • Hard Copy Support will be provided by Supplier for Onsite Location Only, For Hard Copy Document Support from Offshore location, Customer to bear all the Handling and Shipping expenses • Revision Management, Comments Managing, Reporting on status • Correspondence, Technical Queries, Actions Tracking and other data • Compliance with Shell document management policies such as Group Record Management • Document Archiving, retention and controlled (scheduled) disposal• Understanding the functions of the various equipment and instruments and also thorough knowledge of reading/ interpreting the engineering drawings (P&IDs, PEFS, PFDs) • Technical data extraction from machine drawings, PEFS, seal gas P&ID, Lube oil P&ID, seal oil P&ID, seal gas P&ID, instrument drawings, vibration & temperature P&ID, alarm/trip matrix, performance curves and data sheet. • Building Asset Register and Equipment record card • Knowledge of plant equipment's • Experience in O&G industry • Strong interpersonal skill • Knowledge of MS access Preferred candidate profile
Posted 2 weeks ago
7.0 - 12.0 years
9 - 14 Lacs
Gurugram
Work from Office
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Exchange Server Good to have skills : Microsoft 365 Minimum 7.5 year(s) of experience is required Educational Qualification : College B Tech degree preferred Key Responsibilities :Responsible for Email and O365 environment -Creating architectural standards-Instituting solution-testing-Defining solutions -Deal with the Final level of escalation Technical Experience :-Strong technical experience with SMTP, Exchange / Office 365-Proofpoint Enterprise Protection Experience with TAP-O365 PowerShell and Graph API experience -Familiarity with Email Authentication services like SPF, DKIM, DMARC, and DNS record usage for email services Professional Attributes :Ability to work in geographically dispersed teams Educational Qualification:-College B Tech degree preferred Additional Info :-Some nights-weekends for changes done off-hours-few off-hours conference calls with colleagues Qualifications College B Tech degree preferred
Posted 2 weeks ago
3.0 - 8.0 years
11 - 15 Lacs
Gurugram
Work from Office
Project Role : Technology Platform Engineer Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration. Must have skills : Email Security Good to have skills : Microsoft 365 Security & ComplianceMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Platform Engineer, you will be responsible for creating production and non-production cloud environments using the proper software tools. Your role involves deploying the automation pipeline and automating environment creation and configuration. Roles & Responsibilities:-Deploy and manage Proofpoint Email Security solutions to protect against phishing, malware, and other email threats.-Assist in configuring security policies tailored to individual user needs.-Configure recipient verification processes to ensure the authenticity of email communications.-Manage whitelisting and blacklisting of domains, IP addresses, and email addresses to strengthen security.-Develop and modify security rules based on service requests to address specific threats.-Analyze and refine quarantine policies to enhance threat detection and email filtering.-Diagnose and resolve inbound/outbound email delays and routing issues for seamless communication.-Categorize emails for whitelisting and blacklisting to maintain a secure email environment.-Continuously monitor and analyze email traffic to detect and mitigate potential threats.-Collaborate with Registration, DNS, and M365 teams to integrate new or acquired domains into the existing setup.-Configure external email banners and manage exceptions for vendors/partners.-Expertise in creating and modifying Regular Expressions based on security requirements.-Understand URL rewriting scenarios and manage exceptions as needed.-Hands-on experience in diagnosing and resolving URL isolation issues.-Define and implement email security policies to ensure compliance and protect sensitive data.-Conduct training sessions to educate employees on email security best practices and risk mitigation.-Experience in managing security awareness training platforms and initiate related training and take initiative to train users via email or assigning new training on ongoing threats.-Work closely with relevant teams to integrate email security measures with broader security strategies.-Generate reports on security incidents, trends, and the effectiveness of implemented measures.-Stay updated on emerging email security threats and recommend improvements to strengthen the security posture.-Deep understanding of SPF, DKIM, DMARC, and hands-on expertise with EFD to enhance domain security against phishing and malware threats.- Hands on Experience in TAP, TRAP, CTR, PhishAlarm, Email DLP- Experience in Proofpoint IMD for the protection from Phish, Malware, Spam etc. Professional & Technical Skills: - Must To Have Skills: Proficiency in Email Security.- Good To Have Skills: Experience with Microsoft 365 Security & Compliance.- Strong understanding of cloud security principles.- Knowledge of email security protocols and encryption methods.- Experience in configuring and managing email security solutions.- Ability to analyze and respond to email security incidents. Additional Information:- The candidate should have a minimum of 3 years of experience in Email Security.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 2 weeks ago
5.0 - 10.0 years
7 - 12 Lacs
Hyderabad
Work from Office
Email Deliverability Specialist (Cold Email Campaign Expert - USA Market) Location: Onsite/Hybrid/Remote | Experience: 5+ Years | Industry: Staffing & Recruitment (Non-IT, USA) Employment Type: Full-Time About Us: We are a fast-growing staff augmentation firm specializing in Non-IT recruitment for the USA market . We help companies hire top-quality Non-IT talent efficiently and reliably. Role Overview: We are seeking a senior-level Email Deliverability Specialist who has a proven track record of cracking bulk cold email campaigns in the USA . You should have experience managing large-scale campaigns and consistently achieving 5% or higher positive response rates . Key Responsibilities: Build, manage, and optimize high-volume cold email outreach. Monitor sender reputation, domain health, inboxing rates, and spam triggers. Use A/B testing, segmentation, and personalization to improve open and reply rates. Consistently drive at least 200+ positive responses/day (i.e., replies requesting resumes/profiles). Stay updated with USA-specific compliance, spam regulations, and deliverability best practices. Requirements: Minimum 5 years of experience in high-volume cold email marketing (preferably for B2B USA markets). Hands-on with tools. Proven success in achieving >5% positive reply rates from decision-makers. Analytical and metrics-driven with deep understanding of email algorithms. Preferred: Experience in the staffing/recruitment industry Ability to scale campaigns and train junior team members. Apply now by sending your resume to waheed@tektreeinc.com or call: +91-6305167532 / +91-9705643572 (available on WhatsApp as well)
Posted 2 weeks ago
4.0 - 7.0 years
4 - 12 Lacs
Ahmedabad
Work from Office
Looking for a Senior Developer with expertise in email deliverability, DNS (SPF, DKIM, DMARC), and ESPs (SendGrid, SES). Work with clients to optimize email systems and improve inbox placement. Remote/Hybrid.
Posted 3 weeks ago
2 - 5 years
7 - 14 Lacs
Bengaluru
Work from Office
Role & responsibilities Good manual testing skills and experience with standard s/w testing processes Develop/execute/maintain the test suites along with manual testing to certify a s/w release sane Follow the QA high level test strategy and publishes test reports to all the stakeholders Prepares test setups to replicate field issues in our lab and raises product defects Excellent troubleshooting skills Good hands-on with multiple Linux flavours Hands on experience in testing L2/L3 protocols and networking features like AAA, 802.1x, MSTP,RSTP,LAG, LACP etc for large network deployment. Any experience in Cisco/Juniper L2/L3 testing is a plus. Strong experience in testing 802.3 standards TCP/IP suite and network protocols like TCP/IP, VLAN, Routing etc. Good team player and self-motivated individual who owns the problem and takes it to its logical conclusion. Aligns to customer needs and project timelines Product validation and POC as per customer requirements Prepare test cases and setup based on customer specific solution. Good knowledge of Wired. Wireless protocols and various network topology. Preferred candidate profile B. Tech Electronic and Communication
Posted 1 month ago
4 - 7 years
6 - 16 Lacs
Mumbai
Work from Office
The Information Security program protects Burns & McDonnell data, systems, and employees from evolving cyber threats with focus on continually reducing cybersecurity risk for the company. The Senior Information Security Analyst functions as a subject matter expert in evaluating the overall security posture. They will assess and identify vulnerabilities, analyze risks, and recommend solutions to mitigate these risks. Responsibilities : Risk Assessment: Conduct regular assessments of the organization's cybersecurity measures to identify vulnerabilities and risks. Monitoring and Analysis: Use various tools to monitor networks and systems for security breaches or intrusions. Analyze security breaches to understand their root causes. Incident Response: Play a key role in responding to security incidents and breaches, including assisting with investigations and remediation efforts. Reporting: Prepare detailed reports on security issues, such as breach incidents, current risk status, and improvement recommendations. Policy Development Support: Assist in developing and updating the organization's security policies and procedures based on the findings and evolving threat landscape. Training: Perform security awareness training program related to phishing campaigns. All other duties as assigned. - Bachelor's degree in Information Security, Computer Science, Computer Engineering, Information Technology, or related field. Minimum 8 years of experience in Information Security. Information Security certification (CISSP, GSEC, Security+) Demonstrated expert knowledge with two or more Information Security technologies such as EDR, IPS, SIEM, SOAR, CASB, CAASM, IAM, PAM, NAC, MFA, and DLP Broad understanding of network and security protocols such as, DNS, SPF/DKIM/DMARC, SSL/TLS, TCP/UDP, IPSec. Experience with CIS Critical Security Controls, OWASP Top 10, and MITRE ATT&CK framework. Demonstrated knowledge and experience of securing cloud environments such as Azure, AWS, and GCP. Broad experience and familiarity with Information Technology such as routers, load balancers, web application gateways, PKI, and Active Directory. Demonstrated knowledge of compliance frameworks (ISO 27001, SOC 2, NIST, FedRAMP, etc.). Demonstrated ability to evaluate cybersecurity risk and propose risk mitigations to technical and non-technical audiences. Highly effective oral and written communication skills with ability to convey security concepts and risks to non-technical personnel.
Posted 1 month ago
4 - 8 years
7 - 9 Lacs
Bengaluru
Work from Office
Job Summary We are seeking a skilled IT professional with hands-on experience in managing Google Workspace, securing email infrastructure, and handling endpoint/user device management. The ideal candidate will be responsible for ensuring smooth collaboration through Google Workspace, protecting email systems from threats, and maintaining secure and compliant end-user computing environments. Skill Set 4 - 8 years of experience in IT systems administration or similar role. Proven experience managing Google Workspace for a mid-to-large user base. Solid understanding of email security protocols (SPF, DKIM, DMARC). Experience with email security platforms and endpoint management tools. Strong troubleshooting skills and familiarity with ITIL-based service management. Excellent communication and documentation skills . Roles and Responsibilities Google Workspace Administration Manage user accounts, groups, and organizational units. Implement and maintain Google Workspace security and compliance settings (DLP, Vault, SSO, etc.). Automate routine administration tasks using GAM or Google Admin SDK. Email Security & Compliance Deploy and manage email security tools (e.g., Mimecast, Proofpoint, Google Advanced Protection). Monitor and respond to email-based threats such as phishing, spoofing, and malware. Define and enforce SPF, DKIM, DMARC policies. Collaborate with the InfoSec team for email compliance and retention policies. Endpoint/User Device Management Manage and monitor endpoints across operating systems (Windows, macOS, ChromeOS). Deploy and manage MDM/EMM solutions (e.g., Google Endpoint Management, Intune, Jamf). Enforce device compliance policies, encryption, and remote wipe capabilities. Provide Tier 2/3 support for device-related issues. Operational & Security Hygiene Maintain IT asset inventory and ensure timely patching and updates. Document system configurations, procedures, and support materials. Participate in incident response and root cause analysis for device and email-related incidents.
Posted 1 month ago
4 - 8 years
15 - 19 Lacs
Hyderabad
Work from Office
About The Role #body.unify div.unify-button-container .unify-apply-now:focus, #body.unify div.unify-button-container .unify-apply-now:hover{color:rgb(0,0,0) !important;}#body.unify div.unify-button-container .unify-apply-now:focus, #body.unify div.unify-button-container .unify-apply-now:hover{background:rgba(230,231,232,1.0) !important;} Apply now Product Owner Job Location (Short): Hyderabad, India Workplace Type: Hybrid Business Unit: ALI Req Id: 648 .buttontextb0d7f9bdde9da229 a{ border1px solid transparent; } .buttontextb0d7f9bdde9da229 a:focus{ border1px dashed #5B94FF !important; outlinenone !important; } Responsibilities Understanding of Schema configurations related to Industrial products like SPF, SDx, SDx2, Aveva ISM (Information Standard Manager), Datum 360 or equivalent systems. Manage central data system and understanding the configuration changes with respect to master configuration with instances. Testing and understanding of Configuration used in production systems of customers. Provide domain expertise to the technical teams building, in deploying the product SDx based on specific Customer requirements and configurations. Create detailed documentation describing the user requirements in the form of text specifications, workflow diagrams and persona-based descriptions. Detail market and industry product configuration requirements for SDx and peripheral integrated products like SPPID, S3D, SDx and other tools. Deep understanding of customer experience, Customer workflows of different activities of different configurations and provide detailed workflows for customization to the specific customers. Participate in product launches working with other product management team members. Represent the product and company by visiting customers at their construction site to solicit feedback on company products and services. Participate in market and user research to identify new product features, trends and opportunities that will drive Hexagon’s business growth and transformation Contribute to analysing potential partner relationships for the product. Act as a product evangelist to build awareness and understanding. Experience working with geographically diverse teams and remote employees a plus. Understanding and genesis of project specific standards carved out for different kinds of industry segments like Oil & Gas, Pharma, chemical, process etc. Education / Qualifications Experience range 10-13 Years Schema extensions related to SDx2, SIO, FDW, CFIHOS class libraries, Background knowledge on commodity classification, Tag hierarchies, Document Classification methodologies. Should have worked on detailed workflow knowledge of administration of SPF (Smart Plant foundation) and or SDx, its configuration and customization for specific industry needs. Schema definition and addition of Schema to the product and its life cycle management process. Creating and maintaining the current state of Services with respect to Digital reality requirements Maintaining the performance of SDx installation and its management. AWS / Azure configurations for the customers and its management Basic knowledge on Security configurations of central data management systems. Skills Required: Software Configuration management, Product Management Soft Skills Required: Communication, Presentation Skills, Negotiation About Hexagon Hexagon is the global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. Our technologies are shaping production and people related ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon (Nasdaq StockholmHEXA B) has approximately 24,500 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at?hexagon.com?and follow us?@HexagonAB. Hexagon’s R&D Centre in India Hexagon’s R&D Centre in India is the single largest R&D centre for the company globally. More than 2,000 talented engineers and developers create innovation from this centre that powers Hexagon's products and solutions. Hexagon’s R&D Centre delivers innovations and creative solutions for all business lines of Hexagon, including Asset Lifecycle Intelligence, Autonomous Solutions, Geosystems, Manufacturing Intelligence, and Safety, Infrastructure & Geospatial. It also hosts dedicated service teams for the global implementation of Hexagon’s products. R&D India – MAKES THINGS INTELLIGENT Asset Lifecycle Intelligence Produces insights across the asset lifecycle to design, construct, and operate more profitable, safe, and sustainable industrial facilities. Everyone is welcome At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here. .buttontext1c1d8f096aaf95bf a{ border1px solid transparent; } .buttontext1c1d8f096aaf95bf a:focus{ border1px dashed #0097ba !important; outlinenone !important; } #body.unify div.unify-button-container .unify-apply-now:focus, #body.unify div.unify-button-container .unify-apply-now:hover{color:rgb(0,0,0) !important;}#body.unify div.unify-button-container .unify-apply-now:focus, #body.unify div.unify-button-container .unify-apply-now:hover{background:rgba(230,231,232,1.0) !important;} Apply now
Posted 1 month ago
1 - 3 years
3 - 8 Lacs
Chennai
Work from Office
Email Deliverability Management: Design and implement email warm-up plans for IPs and domains to maximize deliverability. Monitor and improve email campaign performance through inbox placement monitoring and deliverability troubleshooting. Install, configure, and optimize email servers such as PowerMTA, Postfix, and other SMTP services. Set up and manage DNS settings for sending domains (SPF, DKIM, DMARC, MX, PTR). Implement best practices for email marketing to adhere to global regulations (CAN-SPAM, GDPR, CASL). Monitor server performance, load balancing, IP rotation, and ensure the stability and scalability of email infrastructure. Establish and maintain relationships with major ISPs and ESPs to resolve delivery issues. Manage blacklists and maintain IP and domain reputation. Analyze bounce reports, spam complaints, and open/click rates to identify and resolve deliverability issues. Provide regular reports on email performance, deliverability, and server health. Manage feedback loops (FBL) and postmaster tools for major ISPs (Microsoft, Gmail, Yahoo, etc.). Qualifications and Requirements: Minimum 1 years in email deliverability, email infrastructure management, or related roles. Proficiency in email marketing technologies, PowerMTA/Postfix, and SMTP servers. Strong understanding of DNS, SPF, DKIM, DMARC, MX records, IP rotation, and bounce handling. Knowledge of load balancing, IP pools, and server performance monitoring. Familiarity with deliverability tools (250ok, Return Path, GlockApps) and postmaster tools. Deep understanding of CAN-SPAM, GDPR, CASL, and email compliance. Ability to interpret bounce codes, analyze email delivery data, and provide insights. Proactive in resolving email delivery and infrastructure issues. Strong verbal and written communication skills. Ability to explain technical concepts to non-technical stakeholders.
Posted 1 month ago
2 - 6 years
5 - 9 Lacs
Bengaluru
Work from Office
Role Overview: We are seeking a highly skilled and experienced Anti Spam Research Scientist specializing in email security, including spam detection, phishing analysis, and threat hunting. The idea candidates will have a deep understanding of modern email-based threats, advanced data analytics, machine learning techniques, and cyber threat intelligence. This role will involve developing innovative solutions to detect and mitigate email threats, enhance security defenses, and support proactive threat hunting efforts About Role The candidate should be good at undertaking Email Threat Research Detection and Threat Intelligence Analysis: Good exposure in developing Detection Algorithms: Actively participating in Incident Response and Threat Hunting Collaborate with cross-functional teams, Innovate and create new tools or methodologies to automate threat detection, reduce false positives, and improve detection precision. Develop and refine threat models for email-basedattack vectors, considering evolving attacker tactics, techniques, and procedures (TTPs). About You Minimum of 2 years of experience in cybersecurity research, specifically inemail security (spam, phishing and email threat hunting). BS/MS in computer science or equivalent experience 2+ years of experience writing detection using Snort, Yara, Sandbox, orproprietary detection engines. Demonstrated expertise in analyzing and mitigating email-based threatsusing a combination of machine learning, statistical analysis, and rule-baseddetection methods. Experience with threat intelligence platforms, and analyzing large datasets t0 detect email security threats. Familiarity with email protocols (e.g., SMTP, IMAP, SPF, DKIM, DMARC) andhow they relate to security vulnerabilities.
Posted 2 months ago
10 - 20 years
11 - 21 Lacs
Chennai
Work from Office
Petrofac is a leading international service provider to the energy industry, with a diverse client portfolio including many of the worlds leading energy companies. We design, build, manage, and maintain infrastructure for our clients. We recruit, reward, and develop our people based on merit, regardless of race, nationality, religion, gender, age, sexual orientation, marital status, or disability. We value our people and treat everyone who works for or with Petrofac fairly and without discrimination. The world is re-thinking its energy supply and energy security needs and planning for a phased transition to alternative energy sources. We are here to help our clients meet these evolving energy needs. This is an exciting time to join us on this journey. Are you ready to bring the right energy to Petrofac and help us deliver a better future for everyone? JOB TITLE: Senior Analyst - Engineering systems KEY RESPONSIBILITIES: Responsible for developing and maintaining detailed work processes for SPF. Responsible for SPF integration with other engineering systems and non-engineering systems as required as part of the development applications (Hexagon & In house). Translating the Requirement Specifications into automation using the best practices defined by Hexagon and Petrofac QMS (Quality Management System). Manage the process of change management with respect to SPF application and interfaces with other applications (Hexagon & In house). Rolling out new developments and implementing change management at the appropriate level. Training end users & rolling out the developments as standard methodology across projects and preparing relevant QMS procedures. Develop customised workflows in SPF and maintain it. Develop adapters for in house Applications with SPF. Develop a document management system on SPF. Responsible for problem solving and troubleshooting on critical issues on SPF. Interface with our Clients & JV partners to manage project delivery Delivering the engineering vision as set by Manager Provides strategic support and input into the overall engineering vision and development plan Interacting with other team members, other offices and engineering SMEs regarding Hexagon Smart products issues and requirements in terms of new or existing automation. Analyse the cases according to the QMS guidelines, resolve conflicts/issues and guide the design team. ESSENTIAL QUALIFICATION & SKILLS: Bachelor of Engineering Degree from an accredited College or University and having 10+ years of experience in SPF automation role in a head office environment. Understanding of business processes from FEED to EPC and having worked in the oil and gas industry. Preference will be given to candidates who have business process know how in addition to the expertise with Hexagon tools. Knowledge of engineering activities in relation to SPF. Comprehensive programming expertise using VB 6, .NET, C# and SPF APIs to implement automation routines. Hands-on experience in SPF Schema Configuration, Hexagon SDx Projects. Handled Complex SPF Customizations, SDx and SPF configurations, SDx Web Extensibility, SDV mappings. Having Knowledge on SPF integration with 2D and 3D tools. Have thorough knowledge in SPF TEF & Non-TEF publish activities, configuration, and customization. Sound knowledge in authoring domain and configurations. Ability to customise authoring / integration schemas. Able to analyse SPF development requirement & develop FRS & FDS. Excellent knowledge of SPF automation, project-set-up & configuration and customisation. Knowledge of SPF data structure, metadata, SQL queries. Must be able to work individually and develop adapter, document management system, custom reports for SPF. Able to develop logic to integrate SPF with other Hexagon products & In-house systems. Develop and maintain Corporate Standard Project Setup. Excellent interpersonal skills and teamwork ability. Ability to provide and deliver effective presentations.
Posted 2 months ago
1 - 6 years
1 - 3 Lacs
Noida
Work from Office
Role & responsibilities should be able to Product Listing, return management, order processing through uniware Preferred candidate profile Perks and benefits
Posted 2 months ago
3 - 5 years
5 - 9 Lacs
Hyderabad
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Hexagon Intergraph SmartPlant Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 16 Years of Full time Education Project Role :Application Developer Project Role Description :Design, build and configure applications to meet business process and application requirements. Must have Skills :Hexagon Intergraph SmartPlantGood to Have Skills : No Technology SpecializationJob Requirements :Key Responsibilities :1 Responsible for supporting administering all modules of SmartPlant Foundation Application 2 He/ She will require significant skills to manage various configurations in SPF and also the ability to work as part of a team 3 Liaising with other SmartPlant Administrators, database administrator, client teams C Liaising with other SmartPlant Administrators, database administrator, client teams and application vendor to develop appropriate solutions or required customization Technical Experience :1 minimum of 6-7 years of Smart Foundation experience in the following specific skills:2 Hands on experience working with SPF Administration activities like Creating Forms create/update/details/copy, Reports, User creation etc 3 Managing Security within the application like Access groups, Owning groups and Roles 4 Very good knowledge in Document management, Transmittals, workflows, Vault management with replication and various other SPF functionalities 5 experience about SmartPlant all Modules Professional Attributes :1 ability to work with multiple client teams as well as vendor teams 2 Effective written and verbal communication 3 able to handle critical task independently Educational Qualification:16 Years of Full time EducationAdditional Info :mapping authoring tool custom attributes with SPF, MTR configuration, SDx Configuration Qualification 16 Years of Full time Education
Posted 2 months ago
2 - 7 years
4 - 9 Lacs
Gurgaon
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Microsoft 365 Good to have skills : Tech Solution Architecture, Office 365, Messaging and collaboration Minimum 2 year(s) of experience is required Educational Qualification : ANY graduateBE BTECH Summary :Infrastructure Technical Architect - Email & Exchange EngineerResponsible for Accenture internal Email and O365 environmentCreating architectural standardsInstituting solution-testingDefining solutionsDeal with the Final level of escalation. Roles & Responsibilities:-The O365 Engineer will be responsible for providing technical and process guidance. Under the direction of the Messaging and Collaboration Engineering Manager and the Email and Exchange Team Lead, the candidate will work closely with product management, delivery center administrators, and all engineering personnel to ensure that work efforts and technical decisions align with Accenture's strategic direction and initiatives. -Additionally, the candidate will be involved in defining the technical aspects of new capabilities in O365 introduced to meet Accenture's requirements. -The candidate will also be involved in advanced troubleshooting of operational issues and testing patches to verify that the messaging service will remain stable. Professional & Technical Skills:-Strong technical experience with SMTP, Exchange / Office 365-Proofpoint Enterprise Protection Experience with TAP-O365 PowerShell and Graph API experience-Familiarity with Email Authentication services like SPF, DKIM, DMARC, and DNS record usage for email services Qualifications ANY graduateBE BTECH
Posted 3 months ago
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