Technical Specialist

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Description

As a Technical Support Specialist within Nokia's CDO EICS Networks team, you will play a critical role in managing the lifecycle and performance of our network services, including firewalls, DNS, and secure connectivity for our global offices and partners. Working in a dynamic 24x7 environment, you will troubleshoot complex network issues, coordinate with cross-functional teams, and ensure reliable operation of IT network security services.

Responsibilities

• Provide expert technical support for incident, problem, and change management across IT network technologies.
• Analyze and resolve production network issues while coordinating with cross-functional technical teams.
• Administer service requests and execute network changes for escalated or priority incidents.
• Own incident resolution processes, ensuring timely updates and thorough root cause analysis documentation.
• Design, deploy, and manage advanced firewall and SASE solutions to enhance network security.
• Conduct regular security assessments to maintain compliance with industry standards and propose preventive actions.
• Mentor junior team members and provide technical guidance in network security practices.
• Collaborate with external service providers and OEMs for complex issue resolution and remote implementation support.

Required Skills

You have:

• Bachelor's degree in Telecommunications, Information Technology, Computer Science, or equivalent with
• 10+ years of experience in network services and operation management in complex environments
• Strong knowledge of TCP/IP, VRRP, DNS, ARP, STP, and other networking technologies
• Hands-on experience with FortiGate Firewalls and proxy solutions
• Excellent problem-solving skills with a keen attention to detail
• Proficient in standard routing protocols such as OSPF, ISIS, BGP, and MPLS
• Strong communication and teamwork skills with a focus on customer service
• Understanding of ITIL processes and experience in network monitoring tools

It would be nice if you also had:

• Relevant certifications (e.g., Fortinet NSE, CISSP, CISM)
• Experience with Zscaler SASE solutions and support
• Knowledge of scripting and automation tools for network management
• Familiarity with enterprise WAN, LAN, wireless networking, and virtualization technologies
• Ability to gather requirements and document technical processes
• Ability to learn Nokia Router product knowledge and CLI quickly