Technical Services Engineer - Dhemaji, Assam

Objective

Key Responsibilities

1.     Ensure achievement of sales targets for the period and take measures to increase the market share/sales targets using technical skills. Calculate client quotations and administer client accounts to ensure there are no gaps in transactions.

2.     Customer Coordinate with Technical Support Team for site visits and leverage their expertise to maximize trade/non-trade sales as per requirements.

3.     Maintain cordial relations with Real Estate, dealers, construction companies, end customers to get repeat orders thereby maximizing sales and focus on long-term retention of the same.

4.     Search for new clients who might benefit from company products or services and maximize client potential in designated regions. Develop long-term relationships with clients, through managing and interpreting their requirements.

5.     Persuade clients that a product or service best satisfies their needs in terms of quality, price and deliver. Operations Monitor the fluctuations in sales targets and take preventive/corrective measures to avoid the same.

6.     Assist colleagues with bids and tenders for new clients from a technical perspective Liaise regularly with other members of the sales team and colleagues from a range of departments.

7.     Provide pre-sales technical assistance and product education Work on after-sales support services and provide technical back up as required. Make technical presentations and demonstrate how a product meets client needs.

8.     Help in the design of custom-made products Take initiatives to inculcate innovation in selling techniques by adopting new technologies and techniques like cross-selling, opting for sales recording, invoice generation applications/portable machines, social media, etc.

9.     Ensure initiation and sensitization of the employees towards digitization and automation of the processes.

10. Focus on utilization of advanced business analytics tools to derive key insights critical for the success of the organization.

11. Self/ Team Development Seek requisite developmental support/ inputs from the leadership and strive for self-development, both functional and behavioural Undergo training as required for team’s development Update self-knowledge base to cater the organization need.

Knowledge, Skills and Experience

Educational Qualification

Specific Certification (If required)

Experience required for the role

Competency required

       Technical support, troubleshooting, and maintaining products and systems.

       Problem-solving and Communication skills

       Time Management and Prioritization

       Application Management & Digitalization

       Technical-expertise and Quality focus

       Adaptability and Learning Agility

       Self-development and Leadership skills

       Orient employees to digitization and automation processes.

       Adopting technology and techniques

       Learning and updating

       Customer service orientation