Technical Service Manager

10+ years of experience with strong Salesforce Functional/Technical/Admin background in various modules
- Hands-on experience with Salesforce CRM (strong knowledge in one of the salesforce clouds) - To have exp in Sales cloud, FSC cloud and Omni studio - Mandatory - Minimum 1 Agile certification and 1 Salesforce certification - Agile enough to learn new evolving technologies to manage projects

- 6+ years of Project Management experience and 10+ years of overall IT experience
- Mandatory 3+ years of managing Salesforce Projects( to have exp in Sales cloud, FSC cloud and Omni studio) - Ability to collaborate with a customer's executives and demonstrate strategic understanding of business needs - Hands-on experience with Salesforce CRM (strong knowledge in one of the salesforce clouds) - Agile enough to learn new evolving technologies to manage projects - Mandatory - Minimum 1 Agile certification and 1 Salesforce certification - Hands-on experience with PM tools like JIRA / MS Project - Any project management-related certification ( PMI - PgMP) is a Plus - Advanced Microsoft Excel skills (formulas, data cleansing, data manipulation) - Ability to manage multiple projects/ programs and mentor a group of Project Managers - Ability to plan, estimate, budget, finance; handle, and control costs so that the project can be completed within the approved budget. - Handle project revenue by meticulously tracking as sold margin and as delivered margin for the project - Ability to build project timelines to plan and lead all aspects of and report progress within the project environment. - Should coordinate with various team internally like recruitment , practice teams for project team hiring onboarding - Should be excellent in conflict resolution