Technical Service Engineer

Job Title: Technical Services Executive / EngineerDepartment: Technical Services Location: [To be specified] Reports To: Regional Technical Service Manager (RTSM) Experience Required: 3–10 Years (Minimum 3 years relevant experience) Employment Type: Full-Time Role Purpose:To support the Technical Services function by delivering high-quality customer service, ensuring product quality compliance, collecting market insights, and maintaining strong relationships with key accounts and influencers in the designated district/territory. Key Responsibilities:Provide regular updates, reports, and insights to the Regional Technical Service Manager (RTSM). Offer on-ground technical support and customer service to end customers in assigned districts. Track and report product quality via on-site testing and market sampling to ensure compliance with company standards. Gather and analyze independent feedback from customers regarding price, service quality, and product performance; report findings to RTSM. Build and maintain strong working relationships with key accounts, influencers, and other important stakeholders to support sales and customer satisfaction. Desired Candidate Profile:Total Experience: 3 to 10 years Relevant Experience: Minimum 3 years in technical services, quality control, or customer support roles Seniority Level: Mid-level Industry Background (Preferred): Metal Mining Port Infrastructure Banking Telecom Organization Type: MNCs, Indian conglomerates, large-scale or listed companies, high-growth or process-driven firms Key Skills & Competencies:Strong customer service orientation Technical problem-solving ability Excellent interpersonal and communication skills Attention to detail with strong reporting and documentation skills Analytical thinking and a proactive approach to feedback handling Ability to manage multiple stakeholders and build long-term relationships Why Join Us?Be a part of a performance-driven and dynamic environment that offers exposure to leading industry practices, continuous learning, and the opportunity to work closely with technical and customer-facing functions.