Technical Product Support Specialist

As a Technical Support Specialist at Lyric by ADP, you will be responsible for identifying, diagnosing, and resolving customer issues in collaboration with Customer Success, Product, and Engineering teams. Your passion for solving challenging problems and learning new technology will be key in this role, which offers an exciting opportunity to work in a fast-paced environment with a high-performance team. At Lyric by ADP, we uphold our CORE values in every interaction: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility. Your role will involve developing and maintaining in-depth knowledge of ADP Lyric HCM software, providing tier 1 & 2 technical support to customers, and triaging tier 3 queries to route or escalate tickets effectively. Strong communication, organizational, and time management skills are essential for success in this position, along with empathy, responsiveness, and resourcefulness. You will be expected to work cross-functionally with various teams, contribute to departmental initiatives, and identify opportunities for process improvement. Creative problem-solving, analytical skills, and the ability to work in a challenging, fast-paced environment are crucial. Additionally, you should be able to multitask, prioritize work, adapt to changing environments, and work in shifts as required. If you are a critical thinker with a strong curiosity, ability to learn quickly, and a commitment to delivering service excellence, this role as a Technical Support Specialist at Lyric by ADP may be the perfect fit for you.,