Technical Product Support General

• Provide global user support for enterprise applications. These will be high end technical support tickets involving multiple business systems.
• Document complex technical issues via the appropriate ticketing system in a clear and concise manner and initiate fix actions to resolve the issue or coordinate with internal and external stakeholders
• Applies technical expertise using standard operating and diagnostic protocols to quickly resolve system level issues that are negatively impacting product performance
• Resolve bugs and issues reported for database driven web-based applications using C# .NET, ASP.NET MVC and WEB APIs.
• Resolve data loading and transformation procedures to resolve operational issues
• Develop SQL stored procedures (SPROCs) of medium to high complexity
• Coordinate with IT teams/Server management for deployment and changes in configuration.
• Collaborate with stakeholders to install patches and support upgrades during non business hours
• Provide functional support to users and team. Write and execute test cases based on requirement
• Administrate all functions and configurations in application

You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek guidance from pertinent sources to make timely and well-informed decisions. You are tech savvy and strive to improve user experience.

• Good Analytical skills about Technical evaluation and Troubleshooting.
• Good knowledge of web development including C#, ASP.NET, jQuery, JavaScript, HTML, CSS, XML, Web service, WebApi etc
• Good experience of SQL Server (20016 or later) or other RDBMS, Stored Procedures and reporting services.
Good experience in SSRS and PowerBI reports development and support

• Computer or IT Graduate
2 to 5 years of relevant experience

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.