Technical Product Support General

Role Overview: In this role, you will provide global user support for enterprise applications, handling high-end technical support tickets involving multiple business systems. You will document complex technical issues clearly and concisely using the appropriate ticketing system and initiate fix actions to resolve the issues or coordinate with internal and external stakeholders. Your expertise will be crucial in quickly resolving system-level issues impacting product performance and resolving bugs and issues in database-driven web-based applications using C# .NET, ASP.NET MVC, and WEB APIs. Additionally, you will develop SQL stored procedures of medium to high complexity, coordinate with IT teams for deployment and configuration changes, and collaborate with stakeholders for installing patches and supporting upgrades during non-business hours. Your role will also involve providing functional support to users and the team, writing and executing test cases based on requirements, and administrating all functions and configurations within the application. Key Responsibilities: - Provide global user support for enterprise applications - Document complex technical issues and initiate fix actions - Resolve bugs and issues in database-driven web-based applications using C# .NET, ASP.NET MVC, and WEB APIs - Develop SQL stored procedures of medium to high complexity - Coordinate with IT teams for deployment and configuration changes - Collaborate with stakeholders for installing patches and supporting upgrades - Provide functional support to users and the team - Write and execute test cases based on requirements - Administer all functions and configurations within the application Qualifications Required: - Good Analytical skills for technical evaluation and troubleshooting - Good knowledge of web development technologies including C#, ASP.NET, jQuery, JavaScript, HTML, CSS, XML, Web service, WebApi, etc. - Experience with SQL Server (2016 or later) or other RDBMS, Stored Procedures, and reporting services - Experience in SSRS and PowerBI reports development and support Additional Company Details: At Emerson, you will be part of a collaborative and diverse team that drives innovation to make the world healthier, safer, smarter, and more sustainable. You will contribute to solving complex problems for customers, communities, and the planet while further developing your skills through award-winning employee development programs. Emerson is committed to its people, communities, and the world, striving to make a positive impact through every endeavor. You will be empowered to contribute to meaningful work and be at the center of the company's initiatives. Join us at Emerson to think differently, learn, collaborate, grow, and make things better together.,