Technical Product Support General

In This Role, Your Responsibilities Will Be:

• Provide global user support for enterprise applications. These will be high end technical support tickets involving multiple business systems.
• Document complex technical issues via the appropriate ticketing system in a clear and concise manner and initiate fix actions to resolve the issue or coordinate with internal and external stakeholders
• Applies technical expertise using standard operating and diagnostic protocols to quickly resolve system level issues that are negatively impacting product performance
• Resolve bugs and issues reported for database driven web-based applications using C# . NET, ASP. NET MVC and WEB APIs.
• Resolve data loading and transformation procedures to resolve operational issues
• Develop SQL stored procedures (SPROCs) of medium to high complexity
• Coordinate with IT teams/Server management for deployment and changes in configuration.
• Collaborate with stakeholders to install patches and support upgrades during non business hours
• Provide functional support to users and team. Write and execute test cases based on requirement
• Administrate all functions and configurations in application

Who You Are:

For This Role, You Will Need:

• Good Analytical skills about Technical evaluation and Troubleshooting.
• Good knowledge of web development including C#, ASP. NET, jQuery, JavaScript, HTML, CSS, XML, Web service, WebApi etc
• Good experience of SQL Server (20016 or later) or other RDBMS, Stored Procedures and reporting services.
• Good experience in SSRS and PowerBI reports development and support

Preferred Qualifications That Set You Apart:

• Computer or IT Graduate
• 2 to 5 years of relevant experience