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Job Title: Technical LMS Administrator – SuccessFactors Location: Gurgaon Experience: 7-10 Years Job Description We are seeking a skilled and detail-oriented Technical LMS Administrator with hands-on experience in SAP SuccessFactors Learning Management System. The ideal candidate will be responsible for the technical administration, configuration, and support of the LMS, as well as managing API integrations, conducting tool testing, and ensuring seamless integration with various learning and HR systems. Key Responsibilities Serve as the primary technical administrator for SAP SuccessFactors LMS, including user management, course deployment, system configurations, and troubleshooting. Manage training assignments, schedules, notifications, and assessments to ensure timely delivery of learning programs. Troubleshoot technical issues related to the LMS and provide prompt resolution to ensure uninterrupted access for users. Develop and maintain APIs and integrations between SuccessFactors and external/internal tools, platforms, and systems. Collaborate with IT, HR, and Learning & Development teams to identify integration requirements and deliver scalable solutions. Conduct testing, quality assurance, and validation of new tools and updates prior to implementation. Monitor system performance, manage technical issues, and coordinate with SAP Support as needed. Support data migrations, custom reports, dashboards, and analytics as per business requirements. Maintain system documentation, including process flows, configuration guides, and integration architecture. Stay updated on SuccessFactors releases, evaluate impact on existing setup, and apply updates/configurations accordingly. Ensure data security, privacy, and compliance with organizational and legal standards. Education & Experience Bachelor’s degree in computer science, Information Systems, or a related field. 7-10 years of experience managing LMS platforms, preferably SuccessFactors. Proven experience with API integrations (REST/SOAP), SFTP, and middleware platforms (e.g., SAP CPI, Boomi, MuleSoft). Familiarity with SCORM, AICC, xAPI, and other e-learning standards. Technical Skills Strong knowledge of SuccessFactors Learning administration and architecture. Proficient in XML, JSON, Postman, and API testing/debugging tools. Basic scripting or programming knowledge (e.g., Python, JavaScript) is a plus. Experience with Single Sign-On (SSO), user authentication, and data privacy protocols. Soft Skills Excellent problem-solving and troubleshooting skills. Strong communication and collaboration abilities. Ability to manage multiple projects and priorities effectively. Show more Show less
