3001 Technical Leadership Jobs - Page 30

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: DataBricks - Data Engineering. Experience:5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Java-J2EE. Experience:5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Fullstack MEAN. Experience:5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Data Engineering Full Stack. Experience:5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: SharePoint Online. Experience:5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Python Application Programming. Experience:5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: SAP HANA Analytics. Experience:5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: E-Mobility. Experience:5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Angular 12. Experience:5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Cloud App Dev Consulting. Experience:5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Oracle SQL. Experience:5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Workday Technical. Experience:5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Core Java. Experience:5-8 Years.

5+ years data warehouse testing experience, 2+ years of Azure Cloud experience. Strong understanding of data marts and data warehouse concepts Expert in SQL with the ability to create source-to-target comparison test cases in SQL Creation of test plans, testcases, traceability matrix, closure reports Proficient with Pyspark, Python, Git, Jira, JTM Band - B3 Location : Pune, Chennai, Coimbatore, Bangalore Mandatory Skills: ETL Testing. Experience:5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Experience: Mandatory Skills: Windows Platform Engineering Full Stack. Experience:5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Enterprise Platform Engineering Backend. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Security Incident Response. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Technical Consulting. Experience: 5-8 Years.

Project description Objective: The objective of this project is to design and develop a comprehensive In-Vehicle Infotainment (IVI) system for automobiles, focusing on UI/UX design, IVI system architecture, and software development. The goal is to enhance the in-car user experience, provide seamless connectivity, and deliver a feature-rich entertainment and information platform. Key Components: UI/UX Design: Create an intuitive and visually appealing user interface for the IVI system. Design user-friendly navigation, controls, and visual elements for optimal usability. Ensure a consistent and responsive user experience across various screen sizes and resolutions. IVI System Design: Develop a modular and scalable IVI system architecture. Integrate multimedia features, including audio/video playback, navigation, and smartphone connectivity. Implement connectivity options such as Bluetooth, Wi-Fi, and USB for seamless device integration. Support voice recognition and other hands-free functionalities. Software Architecture: Define the overall software architecture of the IVI system. Implement a robust and secure software framework to handle multimedia processing, communication, and external device interactions. Incorporate a flexible application framework to allow for future updates and enhancements. Integration with Vehicle Systems: Collaborate with automotive engineers to ensure seamless integration with vehicle systems and controls. Implement protocols for communication with vehicle sensors and interfaces. Ensure compatibility with existing in-car systems such as climate control and steering wheel controls. Testing and Quality Assurance: Conduct thorough testing of the IVI system to ensure functionality, performance, and reliability. Implement a testing strategy for UI/UX validation, software functionality, and system integration. Address and resolve any identified issues through rigorous quality assurance processes. Documentation: Create comprehensive documentation for UI/UX design, IVI system architecture, and software development. Provide user manuals and technical documentation for end-users and maintenance teams. Project Timeline: Define a project timeline with milestones for each phase, including design, development, testing, and deployment. Regularly review and update the project schedule based on progress and adjustments. This project aims to deliver a cutting-edge IVI system that not only meets but exceeds user expectations in terms of functionality, aesthetics, and integration within the automotive environment. The project team will work collaboratively to bring innovative features to the in-car experience while adhering to industry standards and best practices. Responsibilities System Architecture DesignDevelop and design the overall system architecture for In-Vehicle Infotainment systems with a specific focus on integrated circuits. IC SelectionEvaluate, select, and integrate appropriate integrated circuits and semiconductor components for IVI system functionalities, ensuring compatibility and performance. Hardware-Software IntegrationFacilitate the integration of hardware and software components within the IVI system, ensuring seamless communication and functionality. Performance OptimizationOptimize the performance of integrated circuits within the IVI system, considering factors such as processing speed, power consumption, and heat dissipation. Collaboration with Engineering TeamsWork closely with hardware engineers, software developers, and other relevant teams to ensure the cohesive integration of ICs into the overall IVI system. Technical LeadershipProvide technical leadership in the field of ICs, guiding the development team in selecting cutting-edge technologies and ensuring adherence to industry best practices. Specification DevelopmentContribute to the development of technical specifications and requirements for integrated circuits, taking into account the specific needs and constraints of the IVI system. Quality AssuranceImplement quality assurance measures to ensure the reliability and stability of integrated circuits within the IVI system, conducting thorough testing and validation processes. Lifecycle ManagementOversee the lifecycle of integrated circuits, including evaluation, selection, procurement, and eventual replacement or upgrade as technology evolves. Cost OptimizationWork towards optimizing costs associated with integrated circuits, balancing performance requirements with budget constraints. Regulatory ComplianceEnsure that the integrated circuits used in the IVI system comply with relevant industry standards, regulations, and safety requirements. Research and DevelopmentStay abreast of emerging technologies and advancements in the field of integrated circuits, contributing to ongoing research and development efforts. Risk ManagementIdentify and mitigate potential risks associated with the selection and integration of integrated circuits, ensuring the overall stability and reliability of the IVI system. DocumentationMaintain comprehensive documentation related to IC selection, integration processes, and system architecture for future reference and knowledge transfer. Vendor Relationship ManagementManage relationships with IC vendors, collaborating on product specifications, performance requirements, and addressing any technical challenges that may arise. Skills Must have Integrated Circuit (IC) DesignProficiency in the design and development of integrated circuits, understanding the principles of IC architecture, layout, and functionality. System ArchitectureExpertise in defining and designing the overall system architecture for In-Vehicle Infotainment (IVI) systems, with a focus on integrated circuits. Hardware-Software IntegrationStrong capabilities in integrating hardware and software components within the IVI system, ensuring seamless interaction and optimal performance. Technical LeadershipDemonstrated ability to provide technical leadership, guiding teams in the selection and integration of cutting-edge technologies related to integrated circuits. IC Selection and EvaluationExperience in evaluating, selecting, and integrating appropriate integrated circuits and semiconductor components based on performance, compatibility, and reliability. Performance OptimizationSkills in optimizing the performance of integrated circuits, considering factors such as processing speed, power consumption, and thermal management. Collaboration and CommunicationExcellent collaboration and communication skills to work effectively with cross-functional teams, including hardware engineers, software developers, and other stakeholders. Regulatory ComplianceUnderstanding and adherence to relevant industry standards and regulations governing the use of integrated circuits in automotive systems. Quality AssuranceImplementation of robust quality assurance measures to ensure the reliability, stability, and safety of integrated circuits within the IVI system. DocumentationStrong documentation skills to maintain comprehensive records related to IC selection, integration processes, system architecture, and technical specifications. Risk ManagementAbility to identify potential risks associated with integrated circuits, and develop and implement mitigation strategies. Vendor ManagementExperience in managing relationships with IC vendors, collaborating on specifications, performance requirements, and addressing technical challenges. Research and DevelopmentOngoing commitment to staying informed about emerging technologies and advancements in the field of integrated circuits, contributing to research and development efforts. Cost OptimizationSkills in optimizing costs associated with integrated circuits, finding a balance between performance requirements and budget constraints. Lifecycle ManagementOversight of the entire lifecycle of integrated circuits, from evaluation and selection to procurement and eventual replacement or upgrade. Nice to have User Experience (UX) UnderstandingFamiliarity with UX design principles to enhance the overall user experience within the IVI system. Agile MethodologiesExperience with Agile development methodologies, such as Scrum or Kanban, to adapt to iterative development processes and enhance collaboration. Data SecurityKnowledge of data security principles, especially as they relate to integrated circuits within the IVI system. Cybersecurity AwarenessUnderstanding of cybersecurity considerations and best practices to ensure the integrity and security of the IVI system. Automotive Industry KnowledgeFamiliarity with trends, challenges, and specific requirements within the automotive industry, especially related to in-vehicle infotainment systems. Patent and Intellectual Property AwarenessUnderstanding of patent and intellectual property considerations, contributing to innovation and protecting intellectual assets. Machine Learning and AIBasic knowledge of machine learning and artificial intelligence, exploring opportunities for integration within the IVI system. Multilingual ProficiencyProficiency in multiple languages, considering the global nature of the automotive industry and diverse user demographics. Networking ProtocolsUnderstanding of networking protocols relevant to IVI systems, facilitating seamless communication between devices. Human-Machine Interface (HMI)Familiarity with HMI design principles for effective interaction between users and the IVI system. Energy EfficiencyConsideration for energy-efficient design, optimizing integrated circuits for lower power consumption. 3D Graphics ProgrammingBasic understanding of 3D graphics programming for enhanced visual elements within the IVI system. Cross-Cultural CommunicationSkills in cross-cultural communication, particularly beneficial for international collaboration and understanding diverse user needs. Public SpeakingAbility to effectively present and communicate complex technical concepts to both technical and non-technical audiences. Continuous LearningA commitment to continuous learning, staying updated on emerging technologies, and industry best practices.

Access Global Group is adding an InsuranceNow Architect (with Guidewire Cloud Platform (GWCP) experience) to our Summit Salesforce Implementation Team. REQUIRED: India resident TERMS: Full-time, Hybrid Role- PAN-India NOTE: Not open to third-party agency candidates INTERESTED: Navigate to www.acsgbl.com/careers Review the role Submit your application Our team will review viable applicants and reach out directly to discuss next steps with those whose experience aligns with the role. AGG Access Global Group is a global Technology Services and Technology Consulting company based in the US, Canada, and India. AGG offers a comprehensive array of business, technology, and cloud services, as we'll as staff augmentation. Our solutions vary from client to client, and experience with integrating Salesforce is necessary to meet project objectives while supporting clients individually unique and expanding business objectives. Access Global Group is committed to its communities and to providing employees with a solid work-life balance and opportunities to grow professionally. The person in this role needs to embody the Access Global Group values of quality, collaboration, empowerment, compassion, transparency, being genuine, agile, and dynamic. We want someone who believes in our mission. ROLE DESCRIPTION Summary: This role involves leading the design, implementation, and optimization of Guidewire InsuranceNow solutions, specifically leveraging the functionalities and integration capabilities of the Guidewire Cloud Platform. The architect will bridge the gap between business requirements and technical solutions, ensuring the successful delivery of scalable, robust, and secure InsuranceNow implementations within a cloud environment. KEY RESPONSIBILITIES Client Engagement & Solution Design: Work directly with P&C insurance clients to gather, analyze, and document business requirements for InsuranceNow implementations. Design and architect end-to-end solutions, incorporating InsuranceNow modules (eg, PolicyCenter, BillingCenter, ClaimCenter) and adhering to GWCP standards and deployment practices. Lead the design of cloud infrastructure on platforms like AWS or Azure, specifically tailored for InsuranceNow deployments and integrations. Provide expert guidance on best practices for cloud operations, monitoring, disaster recovery, and compliance within the insurance context. Implementation & Technical Leadership: Provide technical leadership and guidance throughout the implementation lifecycle, ensuring alignment with architectural designs and GWCP best practices. Support the implementation of core insurance platforms, including configuration and integration of InsuranceNow solutions. Design and implement infrastructure automation using tools like Infrastructure-as-Code (IaC) (eg, Terraform, CloudFormation) and CI/CD pipelines. Ensure compliance with regulatory and security frameworks specific to insurance carriers. Work with technical teams (developers, data architects, etc) to ensure the solution meets functional and non-functional requirements. Stakeholder Management & Collaboration: Build and maintain strong relationships with internal teams, clients, and partners throughout the project lifecycle. Effectively communicate technical and business concepts to diverse audiences, including stakeholders at various levels. Provide mentorship and guidance to junior team members, fostering their growth and development. QUALIFICATIONS AND REQUIREMENTS 6+ years of experience in the Guidewire/InsuranceNow arena Experience designing and delivering cloud infrastructure solutions for the insurance industry, with hands-on expertise in AWS and/or Azure. Knowledge of Guidewire solutions (PolicyCenter, BillingCenter, ClaimCenter preferred) and the Guidewire Cloud Platform (GWCP) is a strong asset. Verification Service (AVS) Payment Service SMS Service Data Service ISO Rating as a Service (RaaS) GWCP Services (see GWCP Slide) Cloud Rating Cloud Rules Integration Gateway experience Rating with GW configuration experience Open Text experience GW Data migration (Claims and Policy) Proficiency in Java and/or Gosu, along with experience in databases (SQL) and web services (REST/SOAP APIs). Strong understanding of agile development processes. Excellent communication and analytical skills. A strong work ethic, self-motivation, and willingness to expand insurance business knowledge. Ability to manage and communicate risks effectively. A Bachelors degree or equivalent work experience is typically required. Experience managing expectations of internal and external executive stakeholders. OTHER: Must have no other full-time commitments, ready to engage in exciting technical consulting projects with our diverse portfolio of clients. ABOUT ACCESS GLOBAL GROUP ( www.acsgbl.com ) Access Global Group is a team of experts in Salesforce Consulting, Support, and Managed Services. Living up to our name, we are a truly global company with offices throughout the United States, Canada, and India and successful projects throughout 37 US states and 15 countries. Access Global Group is a fully remote company, which means we aren t limited to hiring within the confines of a single district or region. We can add talented individuals to our team based on experience, certifications, and skills from across the globe. This gives our clients access to the most exceptional team overall, not just in their area. Since solutions come in all shapes and sizes, we believe the best team should be just as unique. The Access Global Group team is comprised of individuals with a wide variety of languages, backgrounds, stories, experiences, and expertise. This makes it hard to find a problem we haven t encountered before and certifies that there is no limit to what can be achieved with Access Global Group. EEO/ADA POLICY AGG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law. ADA Specifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Requires the ability to speak, hear, see, and use a computer and other office-related equipment.

Position Summary... What youll do... About Team: Walmart s Enterprise Business Services (EBS) is a powerhouse of several exceptional teams delivering world-class technology solutions and services making a profound impact at every level of Walmart. As a key part of Walmart Global Tech, our teams set the bar for operational excellence and leverage emerging technology to support millions of customers, associates, and stakeholders worldwide. Each time an associate turns on their laptop, a customer makes a purchase, a new supplier is onboarded, the company closes the books, physical and legal risk is avoided, and when we pay our associates consistently and accurately, that is EBS. Joining EBS means embarking on a journey of limitless growth, relentless innovation, and the chance to set new industry standards that shape the future of Walmart. What youll do: Technical Leadership: Guide the team in architectural decisions and best practices for building scalable applications. Provide multiple alternatives for development frameworks, libraries, and tools. Development Frameworks. Enable the development of scalable solutions for data intensive batch and streaming applications. Your expertise in and understanding of the following technology frameworks will help us to accelerate our technology modernization : Java Frameworks: Spring Boot : Our default choice for creating production-grade Spring-based applications. You should be well versed in building REST, Streaming and Batch applications using Java and Spring Boot. Micronaut : Your knowledge of Micronaut or a related framework that can be used as a alternative of Spring Boot will help us in building modular, easily testable microservice applications. Persistence Frameworks: Hibernate : A thorough understanding of this Object-relational mapping (ORM) framework for data handling is required. You will be building applications using Spring Data built on top of Hibernate. MyBatis : As a technical leader you should have broaden your understanding to MyBatis or any other persistence frameworks other than Hibernate for leveraging custom SQL, stored procedures, and advanced mappings. Big Data Processing: Apache Spark : It is our unified analytics engine for large-scale data processing. Prior experience in Java Spark or python spark projects is desirable. Streaming Frameworks: Apache Kafka : We extensivily use this distributed event streaming platform for high-throughput data pipelines. Knowledge and prior experience of Apache Kafka is a must. Apache Pulsar : Your understanding of Multi-tenant, high-performance messaging solution will help us in building platforms. Mentorship and Team Enablement: Conduct workshops and training sessions to enable the team to become proficient in CI/CD practices. Promote a culture of continuous learning and improvement within the team. Provide guidance and support in the adoption of best practices for software development, testing, and deployment. Participating in organizational events like hackathons, demodays etc. and be the catalyst towards the success of those events What youll bring: Bachelors/Master s degree in Computer Science, engineering, or related field, with minimum 10+ years of experience in software design, development and automated deployments. 14+ years of experience in design and development of highly -scalable applications and platform development Extensive hands-on experience building services using these technologies ( Scala, Java, Springboot, Microservices ,NodeJs) Hands-on experience in web technologies like React JS/Angular Js, Java script, Type script, CSS Have prior experience in delivering highly scalable large scale data processing Java applications. Hosted & Participated Architecture Review & Design/Code Review events. Hands on System Designing experience. Strong computer science fundamentals: data structures, algorithms, design patterns. In depth knowledge and Hands-on working experience on Restful web services In depth knowledge and working experience on SOAP web services Good Knowledge in messaging systems: Kafka/RabbitMQ Working knowledge of SQL and NoSQL database technologies. Knowledge on Linux platform Knowledge on unit testing frameworks (Junit, Jest , Spock etc) and code quality control platforms like Sonar Knowledge on cloud platforms any cloud platforms like IAAS/PAAS CI/CD development environments/tools: Git, Maven, Gradle, Docker, Kubernetes, Jenkins, Azure DevOps. Exceptional communication and interpersonal skills - including negotiation, facilitation, and consensus building skills; ability to influence and persuade, without direct control. Practitioner of Agile (Scrum) methodology About Walmart Global Tech . . Flexible, hybrid work . Benefits . Belonging . . Equal Opportunity Employer Walmart, Inc., is an Equal Opportunities Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions - while being inclusive of all people. Minimum Qualifications... Minimum Qualifications:Option 1: Bachelors degree in computer science, computer engineering, computer information systems, software engineering, or related area and5 years experience in software engineering or related area. Option 2: 7 years experience in software engineering or related area. Preferred Qualifications... Master s degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years experience in software engineering or related area.

Role Purpose The purpose of the role is to create exceptional and detailed architectural application design and provide thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1. Develop architectural application for the new deals/ major change requests in existing deals a. Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. b. Manages application assets and directs the development efforts within an enterprise to improve solution delivery and agility c. Guides how to construct and assemble application components and services to support solution architecture and application development d. Maintains the frameworks and artefacts used in the implementation of an application, with reference to the systematic architecture of the overall application portfolio e. Responsible for application architecture paradigms such as service-oriented architecture (SOA) and, more specifically, microservices, ensuring business achieve agility and scalability for a faster time to market f. Provide solution of RFPs received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration design framework/ architecture Depending on the clients need with particular standards and technology stacks create complete RFPs Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Tracks industry and application trends and relates these to planning current and future IT needs g. Provides technical and strategic inputs during the project planning phase in the form of technical architectural designs and recommendations h. Account mining to find opportunities in the existing clients i. Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture. j. Identifies implementation risks and potential impacts. k. Create new revenue streams within applications as APIs that can be leveraged by clients l. Bring knowledge of automation in application by embracing Agile and dev-ops principles to reduce manual part 2.Understanding application requirements and design a standardize application a. Creating Intellectual Property in forms of services, patterns, models and organizational approaches b. Designing patterns, best practices and reusable applications that can be used for future references c. Ensure system capabilities are consumed by system components and set criteria for evaluating technical and business value in terms of Tolerate, Invest, Migrate and Eliminate d. Provide platform to create standardize tools, uniform design and techniques are maintained to reduce costs of maintenance e. Coordinating input on risks, costs and opportunities for concepts f. Developing customised applications for the customers aligned with their needs g. Perform design and code reviews thoroughly on regular basis, keeping in mind the security measures h. Understanding design and production procedures and standards to create prototypes and finished products i. Work closely with systems analysts, software developers, data managers and other team members to ensure successful production of application software j. Offer viable solutions for various systems and architectures to different types of businesses k. Seamless integration of new and existing systems to eliminate potential problems and maintain data structure and bring value in terms of development l. Transforming all applications into digital form and implement and evolve around mesh app and service architecture that support new technologies like IOT, blockchain, machine learning, automation, BOTS etc m.Cloud Transformation: (Migration) Understanding non-functional requirements Producing artefacts such as deployment architecture, interface catalogue Identify internal and external dependency, vendor and internal IT management Support build and testing team n. Cloud Transformation: (Modernization) Understanding and Defining target architecture in Integration space Assessing project pipeline / demand and align to target architecture Technical support of delivery team in terms and POC and technical guidance o. Keep Up-to-date with the latest technologies in the market Mandatory Skills: Fullstack Java Enterprise. Experience: 8-10 Years.

Role Purpose The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1.Develop architectural solutions for the new deals/ major change requests in existing deals Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. Provide solutioning of RFPs received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architecture Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail Validate the solution/ prototype from technology, cost structure and customer differentiation point of view Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture Tracks industry and application trends and relates these to planning current and future IT needs Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendation Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture Identifies implementation risks and potential impacts 2.Enable Delivery Teams by providing optimal delivery solutions/ frameworks Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams Recommend tools for reuse, automation for improved productivity and reduced cycle times Leads the development and maintenance of enterprise framework and related artefacts Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams Ensures architecture principles and standards are consistently applied to all the projects Ensure optimal Client Engagement Support pre-sales team while presenting the entire solution design and its principles to the client Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc 4.Team Management Resourcing Anticipating new talent requirements as per the market/ industry trends or client requirements Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: VB.NET. Experience: 8-10 Years.

What You Will Do You will participate on a project team of engineers involved in the development of software solutions for our next generation data center switch Nexus product family of 9xxx and 3xxx series, with emphasis in the Ultra-Low Latency(ULL) solutions, cloud computing, and enterprise environments. Define, design, develop and deliver new features and solution on the Nexus family of platform. Work also involves providing constant feedback to hardware and software teams for improvements. Write complete functional and design specs independently. Develop SDK for next generation feature rich network ASIC. Collaborate with cross functional teams which includes Hardware/ASIC/Marketing/Testing groups to take developed products to market. Interact and Innovate with close collaboration with Distinguished and Principal engineers with focus on Scale, Performance and Reliability Who You Are . We are looking for talented and passionate Software Engineers to join the team and contribute to crafting advanced Ethernet Switching solutions. Strong proficiency in C/C++ and experience with network programming and protocols. Strong working knowledge of Networking Technologies like L2/L3/ VXLAN/ACL/QOS Proven understanding of Operating Systems and Distributed Systems Hands on Experience in Switch/Router Software Development Prior experience in developing SDK for Custom/Merchant ASIC's is a strong Plus Proven track record in debugging and analyzing complex customer deployments and understand technical issues Very Good communication skills and excel in a team environment. Ability to work in cross-functional teams as well as providing technical leadership when required. Experience with Nexus OS is a plus Typically requires Masters/B.E/B.Tech ECE/CS with 4+ years related experience in networking software development.

Leader, Engineering-SW developer, agile methodology, Python, kubernetes, Cybersecurity, automation, PCB or semiconductor Your Impact As anEngineering Leader, you will play a pivotal role in designing and delivering transformative solutions while mentoring and growing a high-performing team. In this role, you will: Lead by Example:Manage adiverse team of engineers, fostering a culture of collaboration, innovation, and technical excellence. Coach and Mentor:Guide career development for team members, coachingjunior engineersand maximizing the potential ofsenior team members. Deliver Business Solutions:Drive the development and implementation of technical solutions that address key business challenges for theTechnology and Quality Systems Groupand its stakeholders. Build Strategic Partnerships:Collaborate withGlobal Manufacturing Operations (GMO)andProduct Operationsto establish and execute a technical roadmap aligned with joint business goals. Develop the Team:Build a strongtechnical leadership pipelinewhile driving solutions that meet business needs and enable organizational growth. Champion Organizational Growth:Represent organizational strategies and supportsite development initiativesfor long-term success. Minimum Qualifications You bring a blend oftechnical expertise,people management skills, and a strong drive to lead impactful programs. Education: Bachelor's degree inEngineering or Science, and an MBA or equivalent practical experience. Experience: 5+ yearsof experience managingengineering teamswith 10+ members. Proven experience inpeople management, including hiring, staffing, performance evaluations, and managing team expectations. Strong leadership skills with a track record of driving successful,complex programs. Experience working in business organizations, managingcross-functional stakeholders, and negotiating solutions. Preferred Qualifications You are a strategic thinker with a deep understanding of the manufacturing domain and a passion for driving innovation. Exceptional ability to buildinternal and external stakeholder networksand foster relationships to deliver on strategic plans and projects. Strong understanding of themanufacturing business domainand its associated technical constraints. Proven ability to leadmultiple cross-functional teamsto deliver against plans. Outstanding communication skills, with the ability to adapt messaging fortechnical and business audiences. Established relationships and networks with leaders of stakeholder organizations. Responsibilities in Detail Lead and Inspire:Foster a collaborative and innovative environment for a diverse team of engineers, ensuring they are empowered to excel. Strategic Roadmap Execution:Partner withGMOandProduct Operationsto define and execute a roadmap that aligns with business objectives. Solve Business Challenges:Leverage cutting-edge technologies to develop transformative solutions that meet complex business needs. Team Development:Build a strong leadership pipeline, focusing on career development, mentorship, and team growth. Drive Innovation:Lead initiatives that explore the use of advanced technologies likebig data,AI, andadvanced visualization toolsto drive disruption in the manufacturing domain. Stakeholder Collaboration:Serve as a trusted advisor for internal and external stakeholders, ensuring alignment on technical and organizational goals.