Technical Lead - Veeva QMS, QDocs

• Lead a distributed support team responsible for L2/L3 Veeva Vault QDocs and QMS application maintenance and enhancements.
• Act as the primary escalation point for critical incidents and ensure timely root cause analysis and resolution.
• Provide strong hands-on technical leadership, performing impact analysis, configuration changes, and validation documentation reviews when necessary.
• Monitor system performance, usage metrics, and proactively identify areas of improvement in the application landscape.
• Participate in change management, ensuring proper documentation, testing, and deployment in line with client-specific GxP and validation standards.
• Coordinate with business users, quality/compliance teams, and IT for requirement clarifications and periodic reviews.
• Plan and execute minor enhancements and configuration updates in alignment with business goals.
• Review and guide the creation of support artifacts such as SOPs, incident reports, configuration documents, test scripts, and change control forms.
• Ensure compliance with industry regulations (21 CFR Part 11, GxP, etc.) and always maintain audit readiness.
• Mentor junior team members, perform code/configuration reviews, and ensure knowledge transfer and process documentation are maintained.
• Manage stakeholder communications including periodic support reviews, SLA/KPI tracking, and continuous service improvement initiatives.
• Collaborate with Veeva and external vendors as needed for product issues or platform upgrade planning.
• 4 to 12 years of total experience in IT, with at least 4+ years of hands-on experience with Veeva Vault QualityDocs and/or QMS modules.
• 4+ years of experience on Vault configuration including Document Types, Workflows, Object configuration, Roles, and Security settings.
• 4+ years of experience on Veeva Vault Admin Console, Application Lifecycle Management (ALM), and User Management.
• 4+ years of experience with issue triage, resolution, impact analysis, and validation documentation in a GxP-regulated environment.
• 4+ years of experience working in application support or managed services models, including incident/change/problem management processes.
• 2+ years of experience on pharmaceutical/biotech/life sciences business processes, especially quality documentation and CAPA workflows.
• 2+ years of experience with CSV (Computer System Validation) practices and documentation standards.

Key Skills: Veeva Vault QDocs and QMS, Workflows, Implementation