Technical Lead- ServiceNow Developer

Key Responsibilities

• Mentor ServiceNow developers, ensuring best practices in coding, configuration, and integrations.
• Define and execute the ServiceNow development roadmap, aligning with organizational goals.
• Collaborate with IT leadership and stakeholders to drive platform adoption and innovation.
• Establish governance frameworks, coding standards, and security protocols for ServiceNow development.
• Responsible for - design, development, and deployment of ServiceNow applications, service catalog items, workflows, and integrations along with effort & schedule estimates.
• Provide technical solutions, design and development guidance to the engineering team for ITSM, ITOM, HRSD, SecOps, and other ServiceNow modules.
• Lead complex integrations with third-party applications using REST, SOAP, LDAP, MID Server, and APIs.
• Implement automation, AI/ML-driven workflows, and ServiceNow best practices to enhance business processes.
• Ensure compliance with ITIL frameworks, security policies, and ServiceNow standards.
• Support the Operations /SRE team to manage system upgrades, patching, and overall platform stability.
• Work closely with business units, IT teams, and ServiceNow administrators to gather requirements and translate them into solutions.
• Support the Transformation lead for continuous service improvement and Ops Lead for the platform management activities i.e. EOL upgrades and Family updates.

Required Skills & Qualifications:

Technical Expertise:

• Strong expertise in JavaScript, Glide API, AngularJS, HTML, CSS, and ServiceNow development frameworks.
• Deep knowledge of ITSM, ITOM, CMDB, HRSD, SecOps, CSM, and custom application development on ServiceNow.
• Proven experience in enterprise-wide integrations and ServiceNow architecture design.
• Experience in CI/CD, DevOps methodologies, and Agile/Scrum development.

Certifications

• ServiceNow Certified System Administrator (CSA),
• Certified Application Developer (CAD),
• Certified Implementation Specialist (CIS) is preferred.

Experience Required:

• Bachelor's or master's degree in IT or Computer Science.
• 7 to 10 years of experience in ServiceNow development and leadership roles.

Location: Hyderabad

Timings: 2 PM till 10:30 PM(IST)

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.