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Cognizant
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Technical Lead

Technical Lead

Cognizant

6 - 9 years

6 - 9 Lacs

Calcutta

Posted:8 hours ago| Platform: GlassDoor logo

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Skills Required

collaboration model communication integration design messaging troubleshooting technology documentation audits security data compliance training analyze drive support accessibility efficiency management

Work Mode

Remote

Job Type

Part Time

Job Description

Job Summary

The Technical Lead role requires a seasoned professional with 6 to 9 years of experience in managing and optimizing collaboration tools such as Microsoft Teams Office 365 and MS Exchange. The candidate will work in a hybrid model focusing on enhancing communication systems and ensuring seamless integration within the Property & Casualty Insurance domain. This position does not require travel.

Responsibilities

Lead the design and implementation of collaboration solutions using Microsoft Teams and Office 365 to enhance productivity and communication.
Oversee the integration of messaging systems particularly MS Exchange to ensure reliable and efficient email communication.
Provide technical expertise in troubleshooting and resolving issues related to collaboration and messaging platforms.
Collaborate with cross-functional teams to align technology solutions with business objectives in the Property & Casualty Insurance domain.
Develop and maintain documentation for system configurations processes and procedures to ensure clarity and consistency.
Monitor system performance and conduct regular audits to identify areas for improvement and optimization.
Implement security protocols and best practices to safeguard data and ensure compliance with industry standards.
Facilitate training sessions and workshops to empower users with the knowledge and skills to effectively utilize collaboration tools.
Analyze user feedback and system data to drive continuous improvement in collaboration and messaging solutions.
Coordinate with vendors and external partners to ensure seamless integration and support for collaboration platforms.
Manage project timelines and deliverables to ensure successful implementation of technology solutions.
Support the hybrid work model by providing remote assistance and ensuring accessibility of collaboration tools.
Contribute to the companys mission by enhancing communication systems that improve efficiency and customer satisfaction. Qualifications
Possess strong expertise in Microsoft Teams Office 365 and MS Exchange with a proven track record in managing these platforms.
Demonstrate knowledge of the Property & Casualty Insurance domain with the ability to align technology solutions with industry needs.
Exhibit excellent problem-solving skills and the ability to troubleshoot complex technical issues.
Show proficiency in documentation and process management to maintain system integrity.
Have experience in conducting training sessions and workshops to enhance user proficiency.
Display strong communication skills to collaborate effectively with cross-functional teams.
Understand security protocols and compliance standards relevant to collaboration and messaging systems.

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Technical Lead