Technical Business Analyst(5pm-2am)

Job Description

Work with global customers to identify their target audiences' training needs, acquire an understanding of customer applications and processes to derive actionable insights and use cases to improve digital adoption. Should have knowledge or hands on experience working on HTML,CSS. Manage numerous projects, initiatives, and engagements concurrently. Help develop standards and guidelines to ensure consistency in deliverables across projects and be compliant throughout. Collaborate with cross-functional teams to deliver innovative solutions and bring process efficiency to customers. Consult, ideate, and propose optimal digital adoption solutions to customers using the Product Ecosystem. Review, analyze, and optimize solutions to increase digital adoption usage by end-users. Onboard, mentor and enable new team members for success. Roles and Responsibilities Ability to build relationships with multinational stakeholders, and understand the purpose of various customer business and enterprise applications, processes, and user personas. Have a strong learning appetite to become an expert on products through our Certification Programs. 2-6 years of experience in any of the following domains - Content Creation/Instructional Design/Technical Writing/Customer Success/Account Management/Marketing/Software Development. Comfortable working in a dynamic and evolving environment. Inclination to problem-solving and an analytical mindset