Technical Business Analyst

Job Description

We are seeking a Technical Business Analyst with 2 years of experience in software integrations and plug-in development for SaaS products. The ideal candidate should be well-versed in gathering technical requirements and translating business needs into actionable solutions. Experience administering platforms like Freshworks, Zoho, Zendesk, or Shopify is highly desirable. Key Responsibilities: ● Collaborate with clients, developers, and cross-functional teams to collect and validate integration requirements. ● Analyze and document use cases, API structures, and data flows for software plug-ins. ● Conduct discovery sessions and gap analysis for proposed integrations. ● Coordinate with internal teams and external stakeholders to ensure alignment. ● Assist in testing, UAT coordination, and go-live support. ● Maintain documentation of integration workflows and configurations. Preferred Skills: ● Basic understanding of APIs, SaaS architecture, and admin configuration in CRMs or helpdesk platforms. ● Prior experience as admin or power user in Freshworks, Zoho, Zendesk, or Shopify. ● Strong communication, problem-solving, and stakeholder management skills. If you're detail-oriented with a passion for tech-driven business solutions, apply now to join our growing team. Job Type: Full-time Pay: From ₹250,000.00 per year Benefits: Provident Fund Schedule: Day shift Application Question(s): What is your Current CTC? What is your expected CTC? Work Location: In person