Technical Architect

Job Description

Hiring: Technical Architect – 12+ Years Experience | Chennai (Siruseri) | Work from Office Location : Chennai (Siruseri) Shift : 9:30 AM – 6:30 PM Mode : Work from Office Contact : 7708877258 Email : vigneshwaran.m@kevells.com Are you a visionary Technical Architect ready to redefine the future of cloud solutions? Join Sensiple , where we are building the future of customer engagement through Tryvium —our advanced contact center platform built on Microsoft Teams. We’re looking for a strong leader who can elevate our tech and architecture to the next level. Why Join Us – Why Tryvium Work on a modern contact center platform deeply integrated with Microsoft Teams, leveraging cutting-edge cloud, AI, and integration technologies. What You’ll Work On Cloud Architecture: Build and scale solutions using .NET Core and Microsoft Teams. AI & Azure Cognitive Services: Create next-gen chat/voice bots and smart routing features. Integration Mastery: Extend platform with MS Graph API, ServiceNow, Salesforce, Zendesk via Logic Apps and Power Automate. Performance & Security: Optimize using Azure Monitor and implement enterprise-grade security. Key Innovation Areas Omnichannel Communication: Elevate chat, voice, screen-sharing. Smart Routing: Enhance AI-driven skill/language/sentiment routing. Agent Tools: Improve productivity with custom commands and canned responses. Supervisor Dashboards: Build real-time KPI monitoring tools with anomaly detection. Customer Experience: Improve self-service, personalization, and language detection. Key Responsibilities Lead architectural design and scalable implementations in .NET Core and Azure. Integrate AI/ML and bot frameworks to create intelligent solutions. Mentor development teams and ensure coding best practices. Manage multiple projects and ensure timely, quality delivery. Requirements Experience: 12+ years in Microsoft technologies (.NET, C#), with at least 10 years in software architecture. Cloud: Deep knowledge of Microsoft Azure (infrastructure, services, and security). AI/ML: Proficient in Python and machine learning integrations. Bots: Hands-on experience with bot frameworks, NLP, conversational UIs. Leadership: Strong communication, mentoring, and stakeholder engagement skills. Apply Now Contact: 7708877258 Email: vigneshwaran.m@kevells.com Job Types: Full-time, Fresher Schedule: Day shift Monday to Friday Morning shift Rotational shift Work Location: In person Speak with the employer +91 7708877258