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Bank of America
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Technical Analyst - GBS IND

Technical Analyst - GBS IND

Bank of America

3 - 5 years

0 Lacs

Hyderabad Telangana India

Posted:19 hours ago| Platform:

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Skills Required

power support flexibility technology model risk management monitoring engineering network security tracking triage service analyze flow drive analysis communication certifications sql unix linux script networking informatica strategy reasoning development

Work Mode

On-site

Job Type

Full Time

Job Description

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.This job is responsible for performing commoditized activities which may include monitoring, managing events, servicing requests, and engineering. Key responsibilities may include assisting with network, systems, applications, access requests, and production support or security engineering.

Responsibilities

Incident tracking and resolutions
Triage incidents, take complete ownership & accountability to ensure restoral of service/issue/failure
Analyze batch flow, identify issues, fix the same and ensure proper batch completion.
Drive closure of incidents & problems meeting defined SLA.
Contribute in building the knowledge base for the team where ever required.
Proactive root cause analysis and problem management skills.
Provide regular communication to all the stakeholders.
Flexible to support on weekends/holidays as and when required on rotation.
Strive towards process improvement and automation.
Education……B.E/B.Tech/B.Sc/B.C.A/M.C.A
Certifications If Any
Experience Range - 3 to 5

Required Skills

Strong Production support back ground with exposure to Level two production support tasks.
Experience on working with Oracle/ PL SQL, Unix/Linux, Autosys, JIL script, windows/networking basics.
Knowledge in Informatica/Micro strategy would be preferred.
Understanding of Incident, Problem, Change management
Good Analytical and reasoning skills.
Excellent communication & Interpersonal and relationship development skills
Overall experience of 3 to 5 years
Exposure to working in Global team

Desired Skills

Dotnet Understanding.

Work Timings

: 7 30 AM to 4 30 PM IST/11 30 AM to 8 30 PM IST/12 30 PM to 9 30 PM IST (Rotational)Weekend support (Rotational)

Job Location:

Hyderabad/Chennai.

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Technical Analyst - GBS IND