Job
Description
Company Description Everest Fleet Pvt Ltd is a leading player in the fleet management industry. Founded in Oct 2016, the company manages around 18,000+ cars running on UBER in Mumbai, Delhi, Bengaluru, Hyderabad, Pune, Kolkata & Chennai. The company is committed to generating employment while providing the highest quality of service and support to enhance the riding experience of customers and drivers alike. The company strives to create a competitive atmosphere and recognize and motivate team members. Company Name: Everest Fleet Pvt Ltd Job Title: Technical Advisor Location: Singasandra, near Electronic City, Bangalore 1. Job Summary We are looking for a knowledgeable and customer-focused Technical Advisor to join our car service team. The role involves providing expert technical guidance on vehicle repairs, overseeing vehicle trials, ensuring regulatory compliance, and facilitating seamless communication between technicians, service advisors, and customers. The Technical Advisor will be responsible for diagnosing complex technical issues, supporting the repair process, and ensuring the timely and accurate completion of service jobs. This role is essential for maintaining high service standards and ensuring customer satisfaction. 2. Key Responsibilities 1. Technical Support and Troubleshooting ○ Provide timely, accurate, and professional responses to client inquiries and technical issues. ○ Diagnose, troubleshoot, and resolve technical problems related to products or systems, ensuring minimal downtime. ○ Document support activities and solutions in detail for future reference and knowledge-sharing. 2. Client Consultation and Technical Guidance ○ Consult with clients to understand their technical needs, objectives, and challenges. ○ Advise clients on best practices for using products, optimizing system performance, and enhancing security. ○ Assist clients with technical implementations, ensuring they follow recommended procedures. 3. Product Knowledge and Expertise ○ Maintain deep knowledge of the company’s products, solutions, and technical specifications. ○ Stay up-to-date with new features, releases, and industry trends to provide accurate, current advice. ○ Act as a product expert, assisting the sales and support teams with complex technical inquiries. 4. Collaboration with Internal Teams ○ Work closely with product, engineering, and development teams to communicate customer feedback, identify bugs, and suggest enhancements. ○ Coordinate with the sales team to provide technical support during client onboarding or demonstration processes. ○ Partner with marketing and training teams to develop documentation, tutorials, and resources that support product adoption. 5. Training and Knowledge Sharing ○ Deliver training sessions for clients and team members on product features, updates, and troubleshooting. ○ Develop user manuals, FAQs, and training resources to help clients resolve common issues independently. ○ Conduct webinars or workshops to educate clients on product functionality and technical updates. 6. Client Relationship Management ○ Build and maintain strong relationships with clients, acting as a trusted technical advisor. ○ Proactively reach out to clients to assess satisfaction, address any concerns, and offer ongoing support. ○ Maintain a client-focused approach, ensuring that customer satisfaction and long-term retention are priorities. 7. Technical Issue Escalation and Resolution ○ Identify recurring issues, escalate complex technical challenges, and work with specialized teams to find resolutions. ○ Follow up on escalated issues, keeping clients informed of progress and estimated resolution timelines. ○ Document resolution steps and best practices to improve future problem-solving and knowledge-sharing. 8. Continuous Improvement and Process Optimization ○ Identify areas for improvement in support processes and propose solutions to enhance efficiency. ○ Contribute to the development of best practices and troubleshooting guides for frequently encountered issues. ○ Participate in quality assurance and continuous improvement initiatives to refine support processes. Requirements ● Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related technical field. ● 3+ years of experience in a technical support, advisory, or consulting role. ● Strong problem-solving skills, with the ability to diagnose and resolve complex technical issues. ● In-depth knowledge of relevant software, hardware, or technical systems. ● Excellent communication and interpersonal skills, with the ability to explain technical information clearly.
