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Technical Account Manager

Technical Account Manager

Radware

5 - 6 years

10 - 14 Lacs

bengaluru

Posted:None| Platform:

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Skills Required

product management tam interpersonal skills networking project management consulting network engineering professional services operations ips

Work Mode

Work from Office

Job Type

Full Time

Job Description

Radware Advanced Services organization is looking for top notch, energetic, effective, and willing to engage Technical Account Manager - to take a holistic responsibility on technical execution and success of Radware strategic customers.

TAM is working in front of customers, leading Radware security portfolio architecture and maintenance according to the best practices, cooperates on a daily basis with Professional Services Engineering, Global Support, Cloud Operation, R&D and Product Management teams inside Radware, to ensure customers gain the best value and service.

The position location is in India.

Responsibilities:

Owning Customers Post Sales relationship

Establishment and maintaining strong working relationships with key internal and customer personnel to work effectively

Participating in Customers onboarding to Radware services

Analyzing Customer needs and developing strategy to ensure Customers satisfaction

Deep understanding of customer technical requirement and customizations

Cooperating with different departments in Radware internally (Support, Cloud, Professional Services, R&D), to ensure customers gain the best value and service

Advocating owned accounts internally and managing the escalation process

Solid organizational skills including attention to details and multi-tasking

Performing periodic high touch meetings with Customers and providing operational and security reporting

Performing periodic Radware solutions tuning and maintaining configuration and software best practices

Coordination of new business opportunities and technical solutions with Pre-Sale Engineering

At least 5 years industry relevant, Networking and Security integration/maintenance work experience

Excellent knowledge and hands-on experience of networking equipment (routing, switching), firewalls, IDS/IPS, netw

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Technical Account Manager