Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Noida
>
Level Ai
>
Technical Account Manager

Technical Account Manager

Level Ai

2 - 3 years

7 - 12 Lacs

Noida

Posted:1 hour ago| Platform:

Apply

Skills Required

Computer science Cloud Services Customer satisfaction Project management Artificial Intelligence Product sales Customer support Customer engagement CRM Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.

Key Responsibilities :

Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.
Successfully handle onboarding of multiple clients simultaneouslyUnderstand clients' technical requirements and business objectives, and ensure that our AI-powered customer support solutions meet their needs.
Collaborate with internal teams, including sales, product development, and customer support, to address client needs and resolve technical issues.
Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.
Identify opportunities for upselling and cross-selling our solutions to existing clients.
Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions.

Requirements :

Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience
2-3+ years of experience in a hands on technical role 2-3+ years of experience delivering successful customer implementations
Strong technical background with a good understanding of SaaS platforms, APIs and cloud services.
Excellent project management skills with the ability to juggle multiple projects simultaneously.
Ability to put on a consultant hat and effectively communicate technical concepts to non-technical stakeholders.
Exceptional organizational and problem-solving skills.
Strong communication skills in English (both written and verbal).
Comfortable working PST hours

Optional Requirements :

Familiarity with common CRM integrations such as Salesforce and Zendesk.
Familiarity with intent-based and generative artificial intelligence Experience with Telephony Systems such as AWS Connect, Five9 and Genesys.

More Jobs at Level Ai

Technical Account Manager(Remote)

Noida

2 - 3 yrs

INR 4 - 8 Lacs

QA Engineer

Noida

3 - 8 yrs

INR 7 - 11 Lacs

Senior Quality Assurance Engineer

Noida

4.0 - 9.0 yrs

INR 15 - 22 Lacs

Biz Ops Manager

Noida

3.0 - 8.0 yrs

INR 5 - 10 Lacs

Product Manager

Bengaluru

3.0 - 8.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Artificial Intelligence Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Level Ai

Software Development

Mountain View California

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Technical Account Manager