Job
Description
Technical Writer Job Location: Gurugram, Sector-34 Type: Contractual-3 month About the Role: We are seeking a skilled and detail-oriented Technical Writer to join our gStore product team. This role is instrumental in creating clear, concise, and user-focused documentation that supports both our internal teams and external customers. You will work closely with Product Managers, Engineers, Presales and Implementation teams to understand complex feature releases and convert them into functional, technical, and customer-specific documentation. Key Responsibilities: Author and manage documentation for gStore, including: Feature-based documentation, Functional workflows, Technical implementation guides, and Customer-specific documentation sets. Track and version documentation based on product release cycles, ensuring all documentation is aligned with current product capabilities. Work with Product and Engineering teams to capture new feature releases, updates, and enhancements and translate them into clear and structured documents. Break down technical and functional information into modular, layered documentation suitable for varying stakeholder needs (business users, technical teams, customer IT teams, etc. Maintain version control, highlighting changes across releases for easier navigation and adoption. Create document sets tailored to specific customers, ensuring clarity, relevance, and alignment with their unique implementations. Define and improve standards for document structure, tone, formatting, and terminology across the documentation ecosystem. Contribute to internal knowledge bases, API documentation (if applicable), FAQs, and onboarding manuals. Requirements: Proven experience (3+ years) in technical writing, preferably in SaaS, enterprise software, or retail technology. Strong ability to understand and simplify complex technical concepts, with a user-centric writing approach. Experience managing version-controlled documentation and handling release-based updates. Familiarity with Agile product development cycles and collaboration with cross-functional teams. Proficiency in documentation tools (e.g., Confluence, Notion, GitBook, Google Docs, etc.). Excellent written and verbal communication skills. Ability to work independently, prioritize tasks, and manage multiple projects simultaneously. Preferred Skills: Understanding of RFID technology, inventory management workflows, or retail operations is a plus. Exposure to API documentation and working knowledge of tools like Notion, Linear, Postman, etc. Experience building user guides, training manuals, or client-facing help centres. What Success Looks Like: You’ll establish a centralised, well-structured documentation framework that scales with the product. Product teams rely on your documentation to reduce support queries and accelerate feature adoption. Customers receive tailored and digestible documentation that enhances their onboarding and usage experience. Show more Show less
