333 Team Supervision Jobs - Page 10

Skill: Handling Team Size of 20 agent CallCentre BPO Domestic OR Any Experince: Minimum 1 years in BPO Call center Knowledge about Excel V lookup and P-Vot Salary: Fix Shift: Morning

Greetings from Bristol Healthcare Services PVT LTD !!! Exclusive Interview for the post of Team Leader / Assistant Manager -US Medical Billing. EXPERIENCE: Min of 8+ yrs experience in US Medical Billing -AR & DME( Candidates with Other experience please ignore and do not apply ) Very good exposure in DME Should have Immense knowledge in AR. Should have good Verbal and Written communication skills. Good TEAM handling and CLIENT coordination experience. Should have strong knowledge in end to end RCM. Should be flexible to work in Rotational shift. Remuneration best in the industry. Time: Please call HR to schedule interview. Walk-In Between : Monday to Friday : 03.00 PM to 9.00 PM Location: A7, Industrial Estate, Mogappair West, Chennai, Tamil Nadu 600037.Call HR @ 9176359249 / 9150941118 to confirm your interview time or to know more about us.

Cytecare Hospitals Pvt. Ltd. is looking for Senior Executive/Associate Manager to join our dynamic team and embark on a rewarding career journey Team Supervision: Provide leadership, direction, and supervision to a team of employees, ensuring their productivity, performance, and professional development Operational Management: Manage day-to-day operations within the assigned area, ensuring efficiency, adherence to processes, and effective resource allocation Performance Management: Set performance goals, conduct regular performance reviews, and provide feedback and coaching to team members to help them excel in their roles Project Coordination: Oversee projects, initiatives, or tasks within the department, ensuring that deadlines are met and objectives are achieved Communication: Foster effective communication within the team and with other departments, conveying goals, expectations, and updates to ensure alignment Problem-Solving: Address challenges and issues that arise within the team or department, working to find solutions and implement process improvements Budget Management: Contribute to budget planning and management, ensuring that resources are allocated appropriately to achieve departmental goals

Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Should be Team Leader on papers from International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Walkin Drive for Team Lead Operations - International Voice Process at Cotiviti Hyderabad!! Walkin Date 21st June 2025, Saturday Walkin Timing 10:00AM TO 02:00 PM Venue : COTIVITI INDIA PVT LTD. Plot No 1, 10th floor, Galaxy, Hyderabad Knowledge City, Hitech City Rd, opp. IKEA , Hyderabad, Telangana 500081 Team Lead Operations: Education Any graduate. Should have experience into auditing, claims, billing, reimbursement, data analysis is desired. Must have minimum 2-3 years of team management experience. International BPO experience mandatory. Candidates with US healthcare experience will be preferred. Good communication skills. Good team player with strong interpersonal skills & high integrity. Flexible to work in rotational shifts including night shift. INTERESTED CANDIDATES CAN DIRECTLY WALKIN FOR INTERVIEW ON MENTIONED DATE & VENUE. Regards, Jitendra 7350534498

Walkin Drive for Team Lead Operations - International Voice Process at Cotiviti Hyderabad!! Walkin Date 21st June 2025, Saturday Walkin Timing 10:00AM TO 02:00 PM Venue : COTIVITI INDIA PVT LTD. Plot No 1, 10th floor, Galaxy, Hyderabad Knowledge City, Hitech City Rd, opp. IKEA Restaurant, Hyderabad, Telangana 500081 Team Lead Operations: Education Any graduate. Should have experience into auditing, claims, billing, reimbursement, data analysis is desired. Must have minimum 2-3 years of team management experience. International BPO experience mandatory. Candidates with US healthcare experience will be preferred. Good communication skills. Good team player with strong interpersonal skills & high integrity. Flexible to work in rotational shifts including night shift. INTERESTED CANDIDATES CAN DIRECTLY WALKIN FOR INTERVIEW ON MENTIONED DATE & VENUE. Regards, Jitendra 7350534498

About The Role The Company World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets. The Team: The ITSM team is a group of experts managing ITIL practices. We are looking for a highly motivated and hands on individuals to take on a role of Major Incident Manager leading / managing a team of professionals to ensure the smooth functioning of the bank's application and processes. The incumbent will be responsible for MIM operations and ensuring that standard processes are followed in regards to incident, service request, and change and problem management and agreed SLA"™s for the service. The Impact: The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. Basic Qualifications: Individual should have Bachelor of Engineering/Technology OR Masters in Computers OR Bachelor of Computer Science having 4 to7 years of experience in Major Incident Manager or a similar role within a banking or financial services institution Major incident management experience (Crisis and P1 management) Previous experience in liaising with vendor teams, infra teams, app teams etc for the root cause analysis and Post incident reviews. Strong knowledge of ITIL processes. Candidate must be self-sufficient, driven, energetic with passion for technology and have patience to work with users with different levels of technical knowledge Able to operate under pressure and in time sensitive support environments. Preferred Qualifications: Great attitude to learn, respect for fellow employees, think out of the box, and respectfully challenge ideas & hungry for innovation. Good Leadership skills capable of leading a team. Good communication skills and a sense of ownership and drive. Have a process oriented mind-set and capable of understanding the various technologies Embrace automation over manual effort Be able to gel in with companies' culture and effectively collaborate with other technology & business stake holders. Responsibilities: Evaluate whether the incident reported is a Major Incident and run it through MIM cycle Prioritizing incident according to their urgency and influence on the business Logging incident ticket in ticketing tool and manage lifecycle, document chronology, actionable and resolution details. Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls till the Major Incident is resolved. Overseeing the incident management process and team members involved in resolving the incident. Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed Matrix management of people, processes and resources including third parties including resolving conflict to move forward to resolution Conducting a thorough analysis and preparing Major Incident Report for every MI after it is closed. Ensuring that all the resolution procedures are updated in the knowledge base. Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews Ensuring that the causes for all Major Incidents are analysed and root cause is identified. Maintain Corrective Action and Preventative Action tracker and coordination till closure Supporting and nurturing process improvements and knowledge base improvements Continually maintaining and developing tools and resources to manage major incidents effectively Providing periodic major incident metrics reports Ensuring that SLA"™s are met or exceed agreed targets. Problem management Identify incident trends creating problem tickets to ensure root cause is identified. Approving, Reviewing technical knowledge base documents to be used within the team Work with internal stakeholders to identify and implement process improvements. Working with external vendors to resolve service related incidents and reviewing published root cause analysis reports. Work closely with other IT teams, CTB teams, BSG Teams to implement system Maintain accurate and up-to-date documentation of system processes and procedures Change and release management co-ordination Ensure compliance with regulatory requirements and internal policies and procedures Experience and proficiency with a variety of System tools including: Core Expertise: Strong knowledge of ITIL methodology (ITIL certifications must) with proven operational experience in previous roles. Exposure to industry standard ITSM tools (ServiceNow and Remedy strongly preferred) Experience with monitoring and observability such as with Appdynamics, Dynatrace, Splunk, Graphana or similar Understanding various domains and their functioning i.e. Linux Windows server OS, Middleware, Database, Network, Security Microsoft Office / Office 365 especially Excel (Macros, Worksheets and add-ins) Soft Skills: Communication is core to the success of this role Evangelize adoption and use of tools, processes and technologies Lead engagements to encourage collaboration within and across teams Showcase roadmap and engagement model to relevant stakeholders; through write up, teams groups and webinars Documentation is core to maintain up to date information on use of tools, process and methodologies. [egwiki posts, white papers] Create internal training programs for new staff and upskilling of existing team Demonstrate humility, trust and transparency in the way we interact with individuals

Description About WPP Media WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. WPP Media is WPP s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com At WPP Media, we believe in the power of our culture and our people. It s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP WPP Media s shared core values: Be Extraordinary by Leading Collectively to Inspire transformational Creativity. Create an Open environment by Balancing People and Client Experiences by Cultivating Trust . Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise . About EssenceMediacom : A Leading WPP Media Brand EssenceMediacom is a new breed of media agency. Grounded in analytics insights and powered by data technology, we believe in the power of media and creative to drive breakthroughs for the world s best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy built on data technology, built for people algorithms, built around diverse schools of thought, built to test learn at scale, and, crucially, built to evolve. Role Summary and Impact Reporting of the role This role reports to the Client Lead 3 best things about the job: You would be working in one of the most exiting agencies and leading FMCG accounts Scope to work on various target segments Systematized working process Vertical Learning Curve Measures of success In three months: You would be expected to have full understanding on your portfolio of brand/s Understand the different stakeholders within agency and start building relationship with them. Helping your team to craft the agency response to the client briefs. In six months: Ability to lead strategic executional discussions with clients. You should be able to have full understanding of what is happening on your clients lead your team in that aspect. Be visible as the leader of your team within the agency as well as with clients Start interacting with our regional agency teams on client where applicable In 12 months: Lead the annual planning process for our clients. Be the seamless bridge between local clients regional/global agency team. Converse on measurement metrics across touchpoint based on campaign objectives Win awards in both internal and external forums like FOM, Cannes, Smarties, RAMAI, etc. Ability to start driving agency KPIs; balanced with client KPIs Leading client engagement for a set of accounts with total billing 500+ cr. You ll need to have a thorough knowledge of traditional media, opportunities available and build constructive relationships with key media owners where relevant using an innovative approach: in use of media, analysis to showcase efficiencies Responsibilities of the role: Brand guardianship on assigned brands Build a relationship as the client s strategic advisor on all communication related issues related to the brand / category Clarify, formalize and manage client expectations on an ongoing basis. Develop strategic thinking for the brands handled Supervise and lead Annual Operating Plans and Communication Review work with teams Be the key contact for the Brand/Media Manager for the set of brands handled Push the planning thinking by utilizing MediaCom s research, systems and tools Search and reapply regional/ global learnings Create monthly media reviews/reports Proactively use all information to address PG business issues Lead conceptualization of local media campaigns/initiatives Team supervision and development Lead and manage the sub-teams, maintaining high level of motivation amongst team members Ensure basic training and orientation of new team members and Mediacom/PG Ensure strict adherence to all SOPs and audit rules. Skills and Experience Minimum 10 years of experience in a similar set up. Ability to lead the team with full authority. Also being able to motivate the team take them along during times of high media activity. Being able to overcome the typical media agency pitfalls build relationship with team members across the planning, buying, operations the finance/billing teams. Being process driven Having a good relations with media partners Ability to have a business acumen along with being a fundamentally strong media professional Business Acumen with the ability to understand 360degree media. Life at WPP Media Benefits Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics . We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when were together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. Please read our Privacy Notice ( for more information on how we process the information you provide. While we appreciate all applications received, only those candidates selected for an interview will be contacted.

Job Title:Team Leader International Voice Process Job Overview: We are looking for a dynamic Team Leader or Subject Matter Expert (SME) with experience in international voice processes to manage a team of 20+ agents. The role requires strong people management skills, excellent communication, and a background in BPO voice operations. Key Responsibilities: Lead a team of 20+ agents in an international voice support environment. Monitor and manage daily performance metrics (AHT, Quality, CSAT, etc.). Coach, mentor, and motivate team members to achieve individual and team KPIs. Conduct regular one-on-ones, team huddles, and performance reviews. Handle escalations, client interactions, and process improvement initiatives. Ensure shift discipline, attendance adherence, and manage team rosters. Drive high customer satisfaction and maintain SLA adherence. Preferred candidate profile Minimum 4 years of experience as TL/SME in an international voice process. Excellent English communication and interpersonal skills. Strong leadership, problem-solving, and analytical abilities. Ability to manage large teams and high-pressure environments. Flexibility to work in rotational shifts and handle global time zones. Job Location: Bangalore. Interested persons can apply here or call prashanth hr @ 9360810536 Monday to friday between 10.00a.m. to 6p.m. only.

HIRING FOR MANAGER CUM TRAINER FOR INTERNATIONAL SALES PROCESS FOR MOTI NAGAR LOCATION. EXCELLENT COMMUNICATION SKILLS WITH PRIOR EXPERIENCE OF SALES TEAM HANDLING AND MANAGING TEAM LEADERS IS MANDATOR IN INTERNATIONAL BPO. Okay with rotational shifts and from office with no cabs (AUSTRALIAN SHIFT) OFFICE LOCATION IS NEAR MOTI NAGAR MANAGING TEAM AND ALSO PROVIDING TRAINING FOR TEAM TO ACHIEVE TARGET SALARY IS UPTO 80 K PER MONTH ONLY APPLY IF YOU HAVE RELAVENT EXPERIENCE

Key Responsibilities Direct and manage the work of cleaning personnel in hotels, hospitals, schools and colleges, and other enterprises and organizations Assign work duties, evaluate performance, and train new personnel in policies and procedures, as well as operation of cleaning and maintenance equipment Handle complaints, and all housekeeping-related customer service concerns and resolve any problems efficiently Maintain inventory records of cleaning and other supplies, and may handle purchasing of materials and equipment maintenance services Keep track of room check-out and check-in schedules to assign room cleaning tasks to workers Supervising a housekeeping department requires someone with good management and communication skills Qualifications:Should have managed a teamKnow the job well

Salary: 35,000-40,000/month + attractive incentives. We are looking for experienced Senior Tele Sales Manager having 2-3 years of experience, with excellent communication skills and ability to achieve sales targets. Perks and benefits Mobile & Internet Reimbursement, Sales Training

we are looking for Team leader or AM, Qa for MNC company, Salary package is open, Need Experience on paper, Walk-in Interview Good English speaking skills, good knowledge about you Designation, Interested call HR Salman 7666535407 /sam 8828571104

Description About WPP Media WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. WPP Media is WPP s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com At WPP Media, we believe in the power of our culture and our people. It s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP WPP Media s shared core values: Be Extraordinary by Leading Collectively to Inspire transformational Creativity. Create an Open environment by Balancing People and Client Experiences by Cultivating Trust . Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise . About EssenceMediacom : A Leading WPP Media Brand EssenceMediacom is a new breed of media agency. Grounded in analytics insights and powered by data technology, we believe in the power of media and creative to drive breakthroughs for the world s best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy built on data technology, built for people algorithms, built around diverse schools of thought, built to test learn at scale, and, crucially, built to evolve. Role Summary and Impact Reporting of the role This role reports to the Client Lead 3 best things about the job: You would be working in one of the most exiting agencies and leading FMCG accounts Scope to work on various target segments Systematized working process Vertical Learning Curve Measures of success - In three months: You would be expected to have full understanding on your portfolio of brand/s Understand the different stakeholders within agency and start building relationship with them. Helping your team to craft the agency response to the client briefs. In six months: Ability to lead strategic executional discussions with clients. You should be able to have full understanding of what is happening on your clients lead your team in that aspect. Be visible as the leader of your team within the agency as well as with clients Start interacting with our regional agency teams on client where applicable In 12 months: Lead the annual planning process for our clients. Be the seamless bridge between local clients regional/global agency team. Converse on measurement metrics across touchpoint based on campaign objectives Win awards in both internal and external forums like FOM, Cannes, Smarties, RAMAI, etc. Ability to start driving agency KPIs; balanced with client KPIs Leading client engagement for a set of accounts with total billing 500+ cr. You ll need to have a thorough knowledge of traditional media, opportunities available and build constructive relationships with key media owners where relevant using an innovative approach: in use of media, analysis to showcase efficiencies Responsibilities of the role: Brand guardianship on assigned brands Build a relationship as the client s strategic advisor on all communication related issues related to the brand / category Clarify, formalize and manage client expectations on an ongoing basis. Develop strategic thinking for the brands handled Supervise and lead Annual Operating Plans and Communication Review work with teams Be the key contact for the Brand/Media Manager for the set of brands handled Push the planning thinking by utilizing MediaCom s research, systems and tools Search and reapply regional/ global learnings Create monthly media reviews/reports Proactively use all information to address PG business issues Lead conceptualization of local media campaigns/initiatives Team supervision and development Lead and manage the sub-teams, maintaining high level of motivation amongst team members Ensure basic training and orientation of new team members and Mediacom/PG Ensure strict adherence to all SOPs and audit rules. Skills and Experience Minimum 10 years of experience in a similar set up. Ability to lead the team with full authority. Also being able to motivate the team take them along during times of high media activity. Being able to overcome the typical media agency pitfalls - build relationship with team members across the planning, buying, operations the finance/billing teams. Being process driven Having a good relations with media partners Ability to have a business acumen along with being a fundamentally strong media professional Business Acumen with the ability to understand 360degree media. Life at WPP Media Benefits Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics . We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when were together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. Please read our Privacy Notice ( https: / / www.wppmedia.com / pages / privacy-policy) for more information on how we process the information you provide. While we appreciate all applications received, only those candidates selected for an interview will be contacted.

About WPP Media WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. WPP Media is WPP s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com At WPP Media, we believe in the power of our culture and our people. It s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP WPP Media s shared core values: Be Extraordinary by Leading Collectively to Inspire transformational Creativity. Create an Open environment by Balancing People and Client Experiences by Cultivating Trust . Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise . About EssenceMediacom : A Leading WPP Media Brand EssenceMediacom is a new breed of media agency. Grounded in analytics insights and powered by data technology, we believe in the power of media and creative to drive breakthroughs for the world s best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy built on data technology, built for people algorithms, built around diverse schools of thought, built to test learn at scale, and, crucially, built to evolve. Role Summary and Impact Reporting of the role This role reports to the Client Lead 3 best things about the job: You would be working in one of the most exiting agencies and leading FMCG accounts Scope to work on various target segments Systematized working process Vertical Learning Curve Measures of success - In three months: You would be expected to have full understanding on your portfolio of brand/s Understand the different stakeholders within agency and start building relationship with them. Helping your team to craft the agency response to the client briefs. In six months: Ability to lead strategic executional discussions with clients. You should be able to have full understanding of what is happening on your clients lead your team in that aspect. Be visible as the leader of your team within the agency as well as with clients Start interacting with our regional agency teams on client where applicable In 12 months: Lead the annual planning process for our clients. Be the seamless bridge between local clients regional/global agency team. Converse on measurement metrics across touchpoint based on campaign objectives Win awards in both internal and external forums like FOM, Cannes, Smarties, RAMAI, etc. Ability to start driving agency KPIs; balanced with client KPIs Leading client engagement for a set of accounts with total billing 500+ cr. You ll need to have a thorough knowledge of traditional media, opportunities available and build constructive relationships with key media owners where relevant using an innovative approach: in use of media, analysis to showcase efficiencies Responsibilities of the role: Brand guardianship on assigned brands Build a relationship as the client s strategic advisor on all communication related issues related to the brand / category Clarify, formalize and manage client expectations on an ongoing basis. Develop strategic thinking for the brands handled Supervise and lead Annual Operating Plans and Communication Review work with teams Be the key contact for the Brand/Media Manager for the set of brands handled Push the planning thinking by utilizing MediaCom s research, systems and tools Search and reapply regional/ global learnings Create monthly media reviews/reports Proactively use all information to address PG business issues Lead conceptualization of local media campaigns/initiatives Team supervision and development Lead and manage the sub-teams, maintaining high level of motivation amongst team members Ensure basic training and orientation of new team members and Mediacom/PG Ensure strict adherence to all SOPs and audit rules. Skills and Experience Minimum 10 years of experience in a similar set up. Ability to lead the team with full authority. Also being able to motivate the team take them along during times of high media activity. Being able to overcome the typical media agency pitfalls - build relationship with team members across the planning, buying, operations the finance/billing teams. Being process driven Having a good relations with media partners Ability to have a business acumen along with being a fundamentally strong media professional Business Acumen with the ability to understand 360degree media. Life at WPP Media Benefits Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics . We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when were together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. Please read our Privacy Notice ( https: / / www.wppmedia.com / pages / privacy-policy) for more information on how we process the information you provide. While we appreciate all applications received, only those candidates selected for an interview will be contacted.

Urgent hiring for the Position of Sr. telesales Executive, TC Team Leader Call to Existing customers for support and problem solving. Call to Existing Customers and Convince them for New Order. Can Handle a Team , Good Incentive. Required Candidate profile Excellent Opportunity For You To Work With India's Leading Commerce Company. Desired Skill required * Experience required 1-3 years. * Good communication skill oral & written Perks and benefits Best in the industry

Lead and mentor AML/KYC and Transaction Monitoring and Sanction screening team, ensure compliance, monitor transactions, handle escalations, improve processes, and achieve regulatory and quality targets. *Candidate should be TL on paper* Required Candidate profile Experienced in managing AML/KYC and frauds, Risk management skilled in Excel/reporting, and problem-solving abilities, fluent in English, with proven leadership Share CV on 7880974645 AKASH (HR).

Location- Noida,Sector 16A About Us Visit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Originated as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has grown into an all-in-one wellness ecosystem that connects doctors, insurers, and millions of Indian families. Our services range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being. Our Core Offerings - Employee Assistance Program (EAP): Mental health support services for a balanced work-life experience. - Personalized Health Plans: Tailored wellness programs with fitness, meditation, and nutritional guidance. - Health Check-ups & Screenings: Preventive check-ups and vaccinations for proactive health management. - Comprehensive Wellness Programs: Designed to boost morale, productivity, and holistic employee health. - Preventive & OPD Care: Seamless primary care and OPD services, reducing out-of-pocket expenses through cashless OPD benefits. Founding Team The founding team Chetan Anand, Anurag Prasad, Vaibhav Singh, and Shashvat Tripathi — established Visit Health to bridge the healthcare gap in India. Driven by their experiences with limited healthcare access in Pilani, they have built Visit Health into a platform that advocates quality, accessible healthcare for everyone. What Sets Us Apart - Comprehensive & Flexible OPD Benefits: Visit offers unlimited access packages for employees and dependents, covering mental health, nutrition, diagnostics, and doctor consultations. - Integrated Platform: Combining primary and secondary care, our platform connects corporates, insurers, and retailers, making healthcare seamless and holistic. - Engagement & Gamification: AI-driven insights, step challenges, and rewards (FitCoins) drive high engagement and builds lasting healthy habits. - 24/7 Accessibility: Accessible health support anytime, designed to address India’s diverse healthcare needs. Key Milestones & Achievements - Expanding Primary Care Access: Serving over 5 million users with 1.5 million annual health checkups, 500,000 doctor consultations, and 200,000 pharmacy orders. - Strategic Partnerships: Collaborations with leading insurers and doctors, reaching 2,500 major Indian corporations and MSMEs. - Technological Innovation: Introduced India’s first cashless OPD insurance program in partnership with Apollo Munich, with a network of over 35,000 doctors. - Awards & Recognition: Honored in Forbes 30 Under 30 Asia (2020) and BITSAA Global 30 Under 30 (2022). - Funding Success: Secured over $40 million in investments to drive growth and service expansion. Future Vision Visit Health aims to further strengthen India’s primary care infrastructure, expand its corporate and insurer partnerships, and introduce advanced health tech solutions. With a focus on universal health coverage, we’re committed to making healthcare accessible for all employees and their families, supporting them in leading healthier lives. Visit Health — Empowering workplaces with accessible, affordable, and impactful healthcare. Key Responsibilities: Supervise a MER Calling agents to ensure performance standards and targets are met. Monitor team calls, emails, and interactions to ensure quality, compliance, and service excellence. Provide regular coaching, feedback, and performance appraisals to team members. Track and report on team metrics, including AHT, FCR, CSAT, and SLA adherence. Handle complex customer escalations and resolve issues effectively. Schedule shifts, manage attendance, and ensure adequate staffing. Conduct daily briefings, share process updates, and ensure policy compliance. Collaborate with Quality, Training, and Workforce Management teams to improve processes. Motivate and drive team engagement through rewards, recognition, and regular communication. Identify training needs and facilitate upskilling initiatives. Key Skills & Competencies: Excellent communication and interpersonal skills Strong leadership and motivational abilities Good understanding of call centre metrics and reporting tools Problem-solving and conflict resolution skills Ability to work under pressure and manage multiple priorities Qualifications & Experience: Graduate in any discipline (preferred) 24 years of call centre experience, with at least 1 year in a supervisory or team lead role Proficiency in CRM systems and call management tools Experience in handling inbound/outbound/voice/non-voice processes (as applicable)

Supervise, train, and lead housekeeping staff including room attendants, housekeepers, and laundry personnel. Create work schedules, assign daily tasks, and monitor staff performance for operational efficiency. Conduct regular inspections to ensure guest rooms, public areas, and facilities meet cleanliness and hygiene standards. Maintain inventory of cleaning supplies and equipment; ensure timely procurement and proper usage. Respond promptly and professionally to guest requests and concerns related to housekeeping. Coordinate special guest requests (e.g., extra beds, cribs) with the front desk. Provide ongoing training to staff on safety protocols and industry best practices. Assist in developing and managing the housekeeping budget, optimizing resource allocation and controlling costs. Maintain accurate records and reports on room occupancy, maintenance issues, and staff performance. Ensure compliance with health and safety regulations and promote a safe work environment. Implement environmentally sustainable housekeeping practices such as waste reduction and energy conservation. Maintain effective communication with other departments (front desk, maintenance, management) to ensure seamless operations.

Supervise, train, and lead housekeeping staff including room attendants, housekeepers, and laundry personnel. Create work schedules, assign daily tasks, and monitor staff performance for operational efficiency. Conduct regular inspections to ensure guest rooms, public areas, and facilities meet cleanliness and hygiene standards. Maintain inventory of cleaning supplies and equipment; ensure timely procurement and proper usage. Respond promptly and professionally to guest requests and concerns related to housekeeping. Coordinate special guest requests (e.g., extra beds, cribs) with the front desk. Provide ongoing training to staff on safety protocols and industry best practices. Assist in developing and managing the housekeeping budget, optimizing resource allocation and controlling costs. Maintain accurate records and reports on room occupancy, maintenance issues, and staff performance. Ensure compliance with health and safety regulations and promote a safe work environment. Implement environmentally sustainable housekeeping practices such as waste reduction and energy conservation. Maintain effective communication with other departments (front desk, maintenance, management) to ensure seamless operations.

Housekeeping Team Management: Supervise, train, and lead the housekeeping staff, including room attendants, housekeepers, and laundry staff Create work schedules, assign tasks, and monitor staff performance to ensure efficient and effective operations Quality Control: Ensure that all guest rooms, public areas, and facilities meet or exceed cleanliness and hygiene standards Conduct inspections to identify areas that require attention and follow up on corrective actions Inventory Management: Maintain inventory of cleaning supplies and equipment, and order necessary supplies when needed Ensure the efficient use and maintenance of housekeeping equipment Guest Services: Respond to guest requests and concerns related to housekeeping promptly and professionally Coordinate special requests, such as extra beds or cribs, with the front desk Training and Development: Provide ongoing training and development for housekeeping staff, ensuring they follow safety protocols and industry best practices Budget Management: Assist in developing and managing the housekeeping department's budget, controlling costs, and optimizing resource allocation Reporting: Maintain records, reports, and documentation related to housekeeping activities, such as room occupancy, maintenance issues, and staff performance Health and Safety Compliance: Ensure that the housekeeping department complies with health and safety regulations and maintains a safe work environment Environmental Sustainability: Promote and implement sustainable and environmentally friendly housekeeping practices, such as waste reduction and energy conservation Communication: Maintain open and effective communication with other departments, such as front desk, maintenance, and management, to ensure smooth operations

Housekeeping Team Management:Supervise, train, and lead the housekeeping staff, including room attendants, housekeepers, and laundry staff Create work schedules, assign tasks, and monitor staff performance to ensure efficient and effective operations Quality Control:Ensure that all guest rooms, public areas, and facilities meet or exceed cleanliness and hygiene standards Conduct inspections to identify areas that require attention and follow up on corrective actions Inventory Management:Maintain inventory of cleaning supplies and equipment, and order necessary supplies when needed Ensure the efficient use and maintenance of housekeeping equipment Guest Services:Respond to guest requests and concerns related to housekeeping promptly and professionally Coordinate special requests, such as extra beds or cribs, with the front desk Training and Development:Provide ongoing training and development for housekeeping staff, ensuring they follow safety protocols and industry best practices Budget Management:Assist in developing and managing the housekeeping department's budget, controlling costs, and optimizing resource allocation Reporting:Maintain records, reports, and documentation related to housekeeping activities, such as room occupancy, maintenance issues, and staff performance Health and Safety Compliance:Ensure that the housekeeping department complies with health and safety regulations and maintains a safe work environment Environmental Sustainability:Promote and implement sustainable and environmentally friendly housekeeping practices, such as waste reduction and energy conservation Communication:Maintain open and effective communication with other departments, such as front desk, maintenance, and management, to ensure smooth operations

Supervise, train, and lead housekeeping staff including room attendants, housekeepers, and laundry personnel. Create work schedules, assign daily tasks, and monitor staff performance for operational efficiency. Conduct regular inspections to ensure guest rooms, public areas, and facilities meet cleanliness and hygiene standards. Maintain inventory of cleaning supplies and equipment; ensure timely procurement and proper usage. Respond promptly and professionally to guest requests and concerns related to housekeeping. Coordinate special guest requests (e.g., extra beds, cribs) with the front desk. Provide ongoing training to staff on safety protocols and industry best practices. Assist in developing and managing the housekeeping budget, optimizing resource allocation and controlling costs. Maintain accurate records and reports on room occupancy, maintenance issues, and staff performance. Ensure compliance with health and safety regulations and promote a safe work environment. Implement environmentally sustainable housekeeping practices such as waste reduction and energy conservation. Maintain effective communication with other departments (front desk, maintenance, management) to ensure seamless operations.

Housekeeping Team Management:Supervise, train, and lead the housekeeping staff, including room attendants, housekeepers, and laundry staff Create work schedules, assign tasks, and monitor staff performance to ensure efficient and effective operations Quality Control:Ensure that all guest rooms, public areas, and facilities meet or exceed cleanliness and hygiene standards Conduct inspections to identify areas that require attention and follow up on corrective actions Inventory Management:Maintain inventory of cleaning supplies and equipment, and order necessary supplies when needed Ensure the efficient use and maintenance of housekeeping equipment Guest Services:Respond to guest requests and concerns related to housekeeping promptly and professionally Coordinate special requests, such as extra beds or cribs, with the front desk Training and Development:Provide ongoing training and development for housekeeping staff, ensuring they follow safety protocols and industry best practices Budget Management:Assist in developing and managing the housekeeping department's budget, controlling costs, and optimizing resource allocation Reporting:Maintain records, reports, and documentation related to housekeeping activities, such as room occupancy, maintenance issues, and staff performance Health and Safety Compliance:Ensure that the housekeeping department complies with health and safety regulations and maintains a safe work environment Environmental Sustainability:Promote and implement sustainable and environmentally friendly housekeeping practices, such as waste reduction and energy conservation Communication:Maintain open and effective communication with other departments, such as front desk, maintenance, and management, to ensure smooth operations

Role: Team Lead Location: Hyderabad Work Mode: Work from Office Shift: Night shift Role Description: We are seeking a dedicated and experienced Team Lead - HC with 6 to 8 years of experience to join our team. The ideal candidate will have strong technical skills in MS Excel and domain expertise in Accounts Receivables and Provider. This role requires working from the office during night shifts. No travel is required. Responsibilities Lead a team of professionals in managing and optimizing accounts receivables processes. Oversee daily operations and ensure timely and accurate processing of provider accounts. Provide guidance and support to team members to enhance their performance and productivity. Implement and monitor key performance indicators to track team progress and identify areas for improvement. Collaborate with other departments to ensure seamless integration of accounts receivables processes. Develop and maintain comprehensive reports using MS Excel to analyze financial data and trends. Ensure compliance with company policies and industry regulations in all accounts receivables activities. Conduct regular team meetings to discuss progress address challenges and share best practices. Train and mentor new team members to ensure they are equipped with the necessary skills and knowledge. Identify opportunities for process improvements and implement solutions to enhance efficiency. Communicate effectively with providers to resolve any issues or discrepancies in accounts receivables. Maintain accurate and up-to-date records of all accounts receivables transactions. Support the finance department in preparing for audits and other financial reviews.