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Kotak Life Insurance
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Team Member - Digital Initiatives

Team Member - Digital Initiatives

Kotak Life Insurance

1 - 4 years

6 - 10 Lacs

Mumbai

Posted:13 hours ago| Platform:

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Skills Required

visualforce documentation apex salesforce mis sfdc investment banking auditing accounting triggers financial services sales sales force development salesforce crm data loader financial operations quality assurance mutual funds finance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Develop and execute a Mobile banking channel strategy that positions Banks Mobile Banking business in a leading stance in the marketplace.

Review existing mobile banking offerings for enhancements as a result of business goals, competitive pressures and revenue opportunities

Proactively scans the environment in the development and implementation of new mobile banking products and services

Identify and evaluate potential revenue opportunities for the usage of various products for the MB channel

Liaise actively with various business /product owners or external partners to help deliver Mobile Banking products to our customers in the most efficient, cost effective and a simplistic way using appropriate technology

Maintain and track usage, uptimes, faults, towards ensuring that the MB channel is available 24/7/365

Ensure the maintenance of operational efficiency and risk & control framework as per operational procedure guidelines.

Communicates status of projects and serious issues to Senior Management, and proactively recommends work-arounds and viable solutions to improve customer experience around the use of Mobile Banking

Engagement and timely closures of proposal/ plans / designs with internal and external stakeholders w.r.t new solutions/ use cases

Completely own the assigned product including research, conceptualization, acquisition, adoption, engagement and customer experience.

Design innovative and elegant solutions for complex workflows. Create things that people will love and talk about.

Develop wireframes, user stories, customer journeys, behavioral specifications and personas. Create business case to justify the proposed investment.

Review Test Plans in Mobile Banking projects

Work with Internal customers to resolve their issues, identify opportunities for automation to minimize manual intervention

Supporting business in case of live issues by coordinating with technology and getting it resolved in the expected TAT

Working with multiple delivery and business partner teams

Review User Guides and train users on newly developed Systems

Provide inputs to process team while preparing processes related to systems

Maintain Timely & Accurate MIS and Reporting.

Knowledge of entire project SDLC and active involvement in projects from requirement documentation to post production support

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Team Member - Digital Initiatives