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Kotak Life Insurance logo

Team Member - Customer Service-Personal LOANS-Customer Service

0 - 3 years

1 - 2 Lacs

Rajkot

Posted:18 hours ago| Platform: Naukri logo

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Skills Required

capa customer service rca fmea quality assurance complaint handling quality control preventive action why-why analysis training root cause analysis kaizen strategic thinking problem analysis customer service management root cause ppap

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role About The Role ( Team Member - Customer Service) Responsible to provide adequate and quick resolution to all the cases assigned Analyze the complaint trend and present to the senior management Preparing RCA ,Monitoring the cases and initiating corrective action Liaise up and coordinate with business stakeholders to close the cases end to end Job Requirement: Banking knowledge is must (Loan division knowledge is preferred) Good Communication skill (Verbal & Written) Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.) Graduate n above Min. experience of 5 years n plus

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Kotak Life Insurance
Kotak Life Insurance
www.kotaklife.com

Insurance

Jaipur

4000+ Employees

493 Jobs

    Key People

  • Mahesh Balasubramanian

    Managing Director & CEO

  • Kavitha Kamath

    Executive Vice President

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