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Team Member - Customer Service-PERSONAL LOANS-Customer Service

Team Member - Customer Service-PERSONAL LOANS-Customer Service

Kotak Life Insurance

5 - 10 years

1 - 2 Lacs

Hyderabad

Posted:1 week ago| Platform:

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Skills Required

capa customer service rca fmea quality assurance complaint handling quality control preventive action why-why analysis training root cause analysis kaizen strategic thinking problem analysis customer service management root cause ppap

Work Mode

Work from Office

Job Type

Full Time

Job Description

( Team Member - Customer Service)

Responsible to provide adequate and quick resolution to all the cases assigned

Analyze the complaint trend and present to the senior management

Preparing RCA ,Monitoring the cases and initiating corrective action

Liaise up and coordinate with business stakeholders to close the cases end to end

Job Requirement:

Banking knowledge is must (Loan division knowledge is preferred)

Good Communication skill (Verbal & Written)

Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.)

Graduate n above

Min. experience of 5 years n plus

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Team Member - Customer Service-PERSONAL LOANS-Customer Service