About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Global Business Services
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
Process Overview*
Aligned under Wealth Management Operations and reporting into Onboarding & Maintenance Support, Banking Onboarding & Maintenance provides opening and title maintenance changes to Merrill clients who open or own a Consumer bank deposit product such as a checking or savings account.Process requests related to title changes and other account title opening support on existing Merrill & Private Bank clients deposit accounts. Process also includes account opening for both Merrill & Private Bank. During the account opening and/or maintenance process, documentation is collected and stored on the company’s recordkeeping systems.Document Imaging Team is responsible for validating the maintenance & account opening paperwork. If there is any discrepancy in the paperwork Team is responsible for coordinating with the Branch office and informing them of the discrepancy & way to fix it. Post validation Team uploads the documents on the system of records for record keeping purpose.Document Imaging Team is also responsible for checking & initiating the process of removing and Federal Withholding Tax levied on the accounts if the relevant paperwork is provided.Validation and imaging of the documents is an intensive task which happens on daily basis. Team receives high volume of documents for maintenance & account opening of HNI clients.This individual should be comfortable in a fast-paced, detail-oriented environment and is dedicated to maintaining the highest standards of accuracy and Turnaround time.The candidate is expected to resolve queries and provide support to the team in critical situations. Sense of urgency and attention to detail are pivotal competencies required to perform the functions.The candidate must be proficient in Excel with the ability to complete multiple formula functions.The candidate must have communication skills including written communication as the processor will need to work with both Onshore Team and Branch offices to identify discrepancy in documents and advise on ways to fix the discrepancy.Critical thinking skills are a must as documents discrepancy can occur for a variety of reasons due to the nature of procedural standard set by the Bank for accepting documents.The candidate must have the ability to understand basic banking documents and should have a eye for details to identify gaps in the documents.This is an extremely high-risk process with stringent accuracy & productivity target.
Responsibilities*
- Complete daily deadlines in a timely manner.
- The processors will need to use critical thinking to decipher and identify documents discrepancy vs information available on internal system of records.
- Provide a high level of quality service, support, and responsiveness and communicate effectively.
Requirements*
- Creative and analytical approach to problem solving
- The candidate should have good understanding of US Banking structure.
- Strong communication and interpersonal skills and ability to change communication style based on the audience.
- Document review.
- Strong knowledge in MS Office products including MS Excel.
- Attention to details and drive for accuracy.
- Ability to work well under pressure.
- Flexible for shifts.
Education*
Minimum Commerce GraduateCertifications If Any - Any certification in finance or banking
Experience Range*
0 months to 24 months
Foundational skills*
- Basic banking and Wealth management knowledge
- Eye for detail
- Toggling between multiple system
- Good communication and listening skills.
- Strong analytical skills with great attention to details
- Organized and able to multi-task in a fast-paced environment
Desired skills:
- Highly motivated, able to work independently
- Excellent interpersonal skills, positive attitude, team-player
- Willingness to learn and adapt to changes
- Good knowledge with Microsoft Excel & PPT
Work Timings*
05:30 pm to 02:30 am or 06:30 pm to 03:30 am
Job Location*
Gurugram
