Team Manager

Position: Team Manager
Grade: 10Reporting To: Delivery Manager OR Portfolio LeaderDesignations Reporting To This Role: Revenue Cycle Representatives and Revenue Cycle OfficersDepartment: MarginProfile Description:This role includes managing a team of 12 to 15 Jr. RCRs/RCRs/RCOs responsible for delivering services as per the SOW. It also involves analyzing reports and trends to ensure smooth delivery of operations. Responsible for running initiatives in the team towards managing building engagement and motivation in the team.Key Responsibilities:Process:Manage team production and conduct process Quality monitoringManage work assignment allocation & review of work listEncourage & engage team members for continuous improvement / process optimization / automation ideasManage Business Intelligence through reports & MIS for internal / client use Determine validity of move to client, either send back instructions to Rep or approve & move to clientReview coding review requests & quantify preventable issuesCommunicate to Billing, PP or Coding as applicableScenario findings to all staff for examples that were not valid coding review needsWork with Coding on responses that can be used in appeals when,coded correctlyReview denial adjustments for validity - quantify preventable issuesCommunicate to applicable departments to minimize and use accounts as examples in training for more effective actions.Review high risk/aged/ excessive incomplete action account balances.Manage up review AR findings and feedback Create QA & Tip for week from client, payer, and account assessment scenariosManage Global Issues Review process / function managed for Global Issues, high risk / aged items, Payer Trends, training needs for team members.Create case studies on identified issues impacting team performance / client business and share inputs with Quality & Training TeamsEnsure highest levels of Organization and Healthcare related compliance requirements are adhered toEnsure adherence to maintaining all necessary process documentation as per the QMSPeople:Drive high levels of employee engagement (include Daily, weekly, monthly team connects) to enable high retention and satisfaction ratesHelp manage team work life balance through efforts on leave planning and rosteringCommunicate effectively within & with team members & escalate issues to the management for timely resolutionContinuously manage performance through timely and effective feedback and coachingPartner with Recruiting and Training functions to help improve the quality of incoming talentMonthly One on One EMPOWER connects to be closed with all the team membersClient:Being part of daily/weekly client update calls OR reviews.Timely response to client queries and requirements over emailPartner and support the BI team in preparing important client reports for the process and releasing the same to the clients as per deadlines.Qualifications:Graduate from any discipline is a mustRole Prerequisites:Experience and knowledge of working for at least 4 years into any of the RCM lines of business i.e. AR, PP, Billing, EV/BV etc would be preferred.Applicants should have a minimum of 2 years of experience in managing people and leading a team.Strong understanding of at least one billing system eg: NG, EPIC, ECW, Athena etc would be preferred.Functional Competencies:Knowledge of any of the RCM functions would be preferredKnowledge of federal and the top 5 commercial payers would be preferredBasic Knowledge of Microsoft Tools / Gsuite would be mandatoryGood Feedback and Coaching SkillsDelegationInfluencing SkillsGood Presentation SkillsDealing with AmbiguityBehavioural Competencies:AccountabilityTeam WorkCommunicationCustomer CentricityDeveloping OthersAnalytical Thinking