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Your role
As a
Team Leader - Trax
, your mission is to lead and manage the TRAX Engineers team responsible for creating, reviewing, and maintaining high-quality product Troubleshooting Guides. Ensure technical accuracy, process efficiency, and alignment with the divisional vision to enhance customer experience and operational excellence.
Responsibilities
Lead and manage the Trax team, overseeing the creation of Troubleshooting guides.
- Team Leadership & Management
- Lead a team of TRAX Engineers, providing clear direction, goal setting, and continuous feedback.
- Foster a culture of collaboration, accountability, and high performance.
- Maintain strong team morale and instil a “Can Do; Will Do” attitude.
- Planning, Coordination & Stakeholder Collaboration
- Align team objectives with the TRAX and CTS vision; translate strategy into actionable plans.
- Coordinate with Divisional Reviewers, Product Companies, and Global Technical Support Teams to identify new and updated guide requirements.
- Ensure smooth collaboration with cross-functional teams and stakeholders for information gathering, reviews, red flags and approvals.
- Quality & Technical Oversight
- Strengthen and standardize the review process to ensure accuracy, consistency, and adherence to writing standards.
- Act as Quality Reviewer and Technical Specialist for all troubleshooting guides.
- Process Improvement & Innovation
- Drive efficiency and automation initiatives within the TRAX environment.
- Identify and propose process improvements based on feedback from technical support and business stakeholders.
- Lead divisional or Business Area (BA) level projects for system integration and digital transformation of documentation workflows.
- Communication & Reporting
- Serve as a key communication link between TRAX Engineers, stakeholders, and management.
- Provide timely updates on deliverables, milestones, and challenges.
- Discuss unresolved issues, risks, and improvement actions with the Service Delivery Head.
- Competence Development & Cross-Team Collaboration
- Develop and implement a structured competence development plan for team members.
- Work on cross-functional and GECIA-level initiatives like Skill Matrix, Competency Maturity Model (CMM), and capability-building programs.
- Support knowledge sharing and mentoring to strengthen the overall competence of the TRAX team.
To succeed, you will need
Skills And Experience
- Bachelor’s/Master’s degree in Mechanical Engineering with minimum 10-15 years of Experience in product service and Aftermarket processes.
- Strong Knowledge of Compressor product operations and service.
- Outstanding skills in writing about complex technical and business subjects to a variety of audiences.
- Proficiency in using the offline/digital technical authoring tools and software, including all Microsoft tools would be an added advantage.
- Data analytics, POWER BI knowledge would be an added advantage.
- Strong technical background and understanding of engineering principles, mechanical systems, and technical terminology.
- Excellent people management skills, with the ability to motivate and guide a team toward achieving goals.
- Experience of technical editing/writing in a similar role would be an added advantage.
- Ability to interact with different business groups and scope documentation assignments.
- Fluency in written / verbal English.
- Affinity for technology and a experience working with Content Management Systems (CMS).
- Problem-solving mindset and ability to make sound decisions under pressure.
In return, we offer you
- Ample opportunities for professional development
- New challenges and opportunities to learn every day
- A culture known for respectful interaction, ethical behaviour, and integrity.
- Drive your Career, Explore Opportunities, Realize your Passion.
City
Pune
Last day to apply
27/11/2025
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
