Team Leader

Teleperformance (TP)

2 - 7 years

3 - 7 Lacs

mumbai thane

Posted:-1 days ago| Platform:

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Skills Required

employee engagement customer experience management customer satisfaction leadership skills leadership coaching communication and interpersonal skills analytical skills crm customer support customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Lead and manage a team of customer support representatives to achieve high levels of customer satisfaction.
Develop and implement strategies to improve team performance and productivity.
Provide coaching and training to team members to enhance their skills and knowledge.
Monitor and analyze team metrics to identify areas for improvement.
Collaborate with other teams to resolve complex customer issues and improve overall customer experience.
Foster a positive and inclusive work environment that promotes employee engagement and retention.

Job Requirements

Proven experience as a Team Leader or similar role in a customer-facing environment.
Excellent communication and interpersonal skills are required to lead and motivate a team.
Strong problem-solving and analytical skills are needed to resolve complex customer issues.
Ability to work in a fast-paced environment and adapt to changing priorities.
Experience with CRM software and technology is an asset.
Strong leadership and management skills are essential.

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