Team Leader

Teleperformance (TP)

2 - 7 years

3 - 7 Lacs

kolkata

Posted:-1 days ago| Platform:

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Skills Required

customer service customer experience management leadership skills leadership communication and interpersonal skills analytical skills crm customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Develop and implement effective strategies to achieve business objectives.
Lead and manage a team of customer service representatives to ensure high-quality support.
Analyze customer feedback and implement changes to improve satisfaction.
Collaborate with other departments to resolve issues and enhance overall performance.
Train and develop team members to improve their skills and knowledge.
Monitor and report on key performance indicators to identify areas for improvement.

Job Requirements

Proven experience as a Team Leader or in a similar role.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and adapt to changing priorities.
Strong problem-solving and analytical skills.
Experience with CRM software and process improvements.
Ability to lead and motivate a team to achieve exceptional results.
A Bachelor's degree is required.

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