Team Leader

Teleperformance (TP)

2 - 7 years

3 - 7 Lacs

hyderabad

Posted:1 hour ago| Platform:

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Skills Required

customer support customer experience management operations customer service leadership skills leadership customer service tools coaching crm customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Lead and manage a team of customer support representatives to achieve high levels of customer satisfaction.
Develop and implement effective training programs to enhance team performance and productivity.
Monitor and evaluate team performance, providing feedback and coaching as needed.
Collaborate with other departments to ensure seamless operations and resolve issues promptly.
Analyze customer complaints and feedback to identify areas for improvement.
Implement process improvements to increase efficiency and reduce costs.

Job Requirements

Proven experience as a Team Leader or in a similar role, with at least 2 years of experience.
Excellent communication, leadership, and problem-solving skills.
Ability to work in a fast-paced environment and adapt to changing situations.
Strong analytical and decision-making skills, with attention to detail.
Experience with CRM software and customer service tools is an asset.
Ability to motivate and inspire team members to achieve their goals.

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