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Carrum Mobility Solutions
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Team Leader - Telecaller

Team Leader - Telecaller

Carrum Mobility Solutions

1 - 2 years

|

3 - 4 Lacs

Posted:1 day ago| Platform:

Apply

Skills Required

Telesales Team Management Target Achievement Team Handling Communication Skills Team Coordination Telecalling Convincing Power Telemarketing

Work Mode

Work from Office

Job Type

Full Time

Job Description

ob Title: Team Leader Telecaller

Team Leader Telecalling

Key Responsibilities:

People & Team Management:

Lead, coach, and mentor a team of Telecallers to meet and exceed targets
Conduct regular feedback, coaching sessions, and performance evaluation
Monitor team productivity and retention, and take steps to improve motivation
Facilitate learning sessions and role-plays to enhance team capabilities
Ensure performance tracking through daily reports, and dashboards

Customer Interaction & Stakeholder Coordination:

Liaise with clients to assess business needs and communicate updates
Seek client approvals for new call scripts, ensure training material is aligned
Conduct regular feedback sessions with team

Domain / Functional Expertise Areas:

Strong knowledge of inbound/outbound sales and campaigns
Proficiency in MS Office & data analytics
Excellent verbal & written communication skills
Strong stakeholder management and collaboration abilities

Qualifications:

Graduate in any discipline (Bachelors degree mandatory)
2–5 years of experience in telecalling or telesales, with at least 1 year in a team handling role
Experience in BPO / fleet / logistics / mobility sector is a plus
Good understanding of telecalling KPIs and CRM usage
Strong ability to multitask, handle escalations, and deliver performance under pressure

Benefits:

– Competitive salary
– Possibilities for career development and advancement – Health insurance – Flexible work schedule

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