Team Leader

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees" well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. As a Team Leader, you will manage the day-to-day planning and operations of your team. This includes ensuring that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). Your responsibilities will also involve managing the team's schedules, providing training, conducting team huddles, coaching sessions, and identifying areas for improvement. By fostering a culture of growth and development within your team, you will contribute to delivering a superior customer experience. In this role, you will need to create reports on your team's performance, document client feedback, manage any arising issues (including HR related ones), and act as the liaison between management and your team. Effective communication, problem-solving skills, and the ability to adapt to different shifts are essential qualities for success in this position. Do you have what it takes to be a Team Leader Requirements: We are looking for candidates who have proven leadership skills with at least one (1) year of relevant Team Leader experience managing a team of 10 or more individuals in a customer support role within an outsourcing or similar company. Strong verbal and written communication skills, along with technical proficiency, are essential. Previous experience in phone, email, and live chat customer support roles, familiarity with E-Commerce, ZenDesk, or other CRM tools, and willingness to work flexible shifts are highly valued. If you thrive in a dynamic and collaborative environment and are dedicated to delivering exceptional customer service, we invite you to explore career opportunities at TaskUs. TaskUs is an Equal Opportunity Employer committed to fostering diversity, equity, and inclusion in the workplace. If you require accommodations during the hiring process, please inform us. To apply for this position and discover more opportunities at TaskUs, please visit https://www.taskus.com/careers/.,