Team Leader – SOC L1 Monitoring.

About NCR Atleos

NCR – ATLEOS

; Location :

.

Job Title :

Reports to :

Key Responsibilities

• Lead and manage the L1 Monitoring team to ensure 24x7 monitoring and support.
• Oversee the use and maintenance of Azure Monitor, Oracle Infrastructure, SolarWinds, and BMC Helix Control-M.
• Ensure timely and accurate scheduling work using BMC Helix Control-M.
• Monitor system performance and troubleshoot issues to ensure optimal operation.
• Develop and implement monitoring strategies and procedures.
• Provide training and support to team members.
• Collaborate with other IT teams to resolve complex issues.
• Prepare and present regular reports on system performance and team activities.
• Maintain up-to-date knowledge of industry trends and best practices.
• All other leadership roles and responsibilities like preparing roster, Leave and Attendance management, etc.
  

Requirements

• Minimum 5 years of experience with Azure Monitor, Oracle Infrastructure, SolarWinds, and BMC Helix Control-M.
• Proven experience in a leadership or supervisory role for minimum of 3 years.
• Strong understanding of IT infrastructure and monitoring tools.
• Excellent problem-solving and analytical skills.
• Ability to work in a fast-paced, 24x7 team.
• Strong communication and interpersonal skills.
• Relevant certifications in Azure, Oracle, SolarWinds, or BMC Helix Control-M are an added advantage.
  

Qualifications

• Bachelor’s degree in computer science/information technology / or a related field, or equivalent experience.
• Experience with scheduling work in BMC Helix Control-M.
• Familiarity with ITIL processes and best practices.
• Ability to manage multiple tasks and priorities effectively.
  

Work Environment

• This is a full-time position.
• Candidates must be ready to work 5 days a week from Mumbai office.
• Candidates should be ready to work in rotational schedules/shifts and support 24x7 operations.
  

EEO Statement

Statement to Third Party Agencies