Team Leader - Operations

• Co-ordinates functions and activities with other department heads as assigned.

• Monitors and controls, on an on-going basis:
• Quality levels of product and service

• Customer satisfaction

• Merchandising and marketing

• Operating costs

• Sanitation, cleanliness and hygiene Upkeep of the entire area under his purview

• Ensure optimum performance in specific jobs assigned in the above areas.

• Establishes and maintains effective customer/employee relation.

• Assist Asst. Managers in setting targets/ goals for the department, makes constant effort to achieve the same.

• Minimize transaction time and introduce new techniques of intelligent selling.

• Makes constant effort to up-grade and maintain the standards of cinema.

• Conducts under the guidance of the Asst. Manager employee orientation, on the job performance, coaching and disciplinary action if necessary, to ensure appropriate staffing and productivity.

• Develops formal training plans and conducts on the job-sessions for all employees of cinema.

• Ensures all SOPs are followed during Operations in the Area assigned.

• Ensures smooth and delightful Customer experience.

• To assist the Asst. Manager in implementation of all contracts, AMCs etc.

• To observe and report on a daily basis about any issues.

• To ensure smooth Customer transactions following SOP guidelines.

• Supervise the staff to ensure maximum productivity and get timely work done.

• To ensure safety and security.

• To provide a daily requisition for the next day based on the forecast of cinema.

Job Type: Full-time

Pay: ₹170,000.00 - ₹180,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Education:

• Bachelor's (Preferred)

Work Location: In person