Team Leader - Operations - International

Teleperformance (TP)

3 - 8 years

6 - 10 Lacs

thane

Posted:4 weeks ago| Platform:

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Skills Required

international operations team management hiring team leading performance metrics international sales operations management international business development international marketing customer service business development export marketing

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Team Leader to join our Operations team in the International sector.
The ideal candidate will have 3 to 8 years of experience and be based in [location to be specified].

Roles and Responsibility

Lead and manage a team of operations professionals to achieve business objectives.
Develop and implement process improvements to increase efficiency and productivity.
Collaborate with cross-functional teams to resolve issues and enhance customer satisfaction.
Analyze performance metrics and provide feedback to team members.
Ensure compliance with company policies and procedures.
Identify and mitigate risks to ensure seamless operations.

Job Requirements

Proven experience in a leadership role, preferably in a BPO or Call Centre environment.
Strong understanding of international operations and processes.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and adapt to changing priorities.
Strong analytical and problem-solving skills.
Experience with team management tools and software.
Competitive salary and benefits will be offered to the right candidate.

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