Team Leader- Operations - International

Teleperformance (TP)

2 - 7 years

5 - 9 Lacs

thane

Posted:4 days ago| Platform:

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Skills Required

operations bpo crm systems c compliance leadership skills leadership business growth learning and development crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Looking to onboard a skilled Team Leader to join our Operations team in an international setting. The ideal candidate will have a strong background in IT Enabled Services/BPO and CRM, with excellent leadership skills.

Roles and Responsibility

Manage and lead a team of professionals to achieve operational excellence.
Develop and implement process improvements to increase efficiency and productivity.
Collaborate with cross-functional teams to drive business growth and expansion.
Analyze performance metrics and provide feedback for improvement.
Ensure compliance with company policies and procedures.
Foster a culture of continuous learning and development within the team.

Job Requirements

Proven experience as a Team Leader in Operations or a related field.
Strong knowledge of IT Enabled Services/BPO and CRM systems.
Excellent communication, leadership, and problem-solving skills.
Ability to work in a fast-paced environment and adapt to changing priorities.
Strong analytical and decision-making skills.
Experience working with international teams and clients is preferred.

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