Team Leader - Operations

The Team Supervisor role involves supporting, coaching, developing, and supervising a group of Customer Service Agents in an inbound call center setup. Your responsibilities include day-to-day functional supervision, work assignment, attendance monitoring, and providing input on selecting, training, and evaluating performance. It is essential to adhere to the organization's policies and legal requirements when managing the work group. Your role also involves coaching agents for optimal performance, conducting performance appraisals, maintaining accurate documentation, reviewing productivity statistics, providing constructive feedback, and ensuring training needs are met. You will resolve escalated customer issues, hold team meetings regularly, communicate process and client changes, promote communication tools, administer Recognition and Rewards programs, and handle additional duties as assigned. Qualifications for this position include prior Call Center Experience, preferably in a leadership capacity, and a strong commitment to ethics and equal employment opportunities.,