Team Leader - Operations

A focused and target-oriented Team Leader is sought to join our team in Navi Mumbai. You will be responsible for leading and managing a team of sales and customer service representatives to achieve sales targets, deliver exceptional customer experiences, and drive business growth. Your expertise in sales techniques, customer relationship management, and leadership will be utilized to provide guidance, support, and coaching to team members, fostering a collaborative team culture and promoting performance excellence. Prior experience in a BPO or similar environment is required, with a preference for candidates who have demonstrated expertise in end-to-end sales closures, especially in travel and tourism-related processes. As a Team Leader, your key responsibilities will include leading, mentoring, and motivating a team of sales and customer service associates, setting clear sales targets and delivery of exceptional customer service, and creating key responsible areas (KRAs) and key performance indicators (KPIs) aligning objectives with company goals and priorities. You will monitor team performance against sales targets, track progress, and implement strategies to address performance gaps, drive sales growth, and enhance customer satisfaction and retention through effective customer engagement techniques, problem-solving skills, and relationship-building strategies. Additionally, you will be responsible for analyzing market trends, competitor activities, and customer feedback to identify sales opportunities, market segments, and product enhancements to support business growth. Conducting regular performance evaluations, one-on-one coaching sessions, and team meetings, identifying training needs, skill gaps, and performance improvement opportunities, and ensuring adherence to sales processes, service standards, and operational procedures will be crucial aspects of your role. Collaboration with cross-functional teams to streamline processes, resolve issues, and optimize efficiency in sales and sales delivery is essential. To qualify for this position, you should have a Bachelor's degree in Business Administration, Management, or a related field, along with 3+ years of proven experience in sales, customer service, and team leadership roles within the BPO, Travel and Tourism, or Consumer Services Industry. Excellent leadership, communication, and interpersonal skills are required, with proficiency in using CRM systems, sales analytical tools, and Microsoft Office Suite for performance monitoring, data reporting, and analysis. Adaptability, resilience, and a customer-centric approach to problem-solving and decision-making in a fast-paced and dynamic environment are also necessary. This is a full-time position with a day shift schedule in Navi Mumbai, Maharashtra. A reliable commute or willingness to relocate before starting work is preferred. The ideal candidate should have at least 5 years of experience in team handling, excellent English language skills, and be located in or willing to relocate to Navi Mumbai, Maharashtra for in-person work.,