Team Leader - Operations

As a background verification team lead at our Kochi office, you will be responsible for overseeing and managing the background verification processes to ensure accuracy, compliance, and timely completion. Your role will involve managing and supporting a team of verification specialists, fostering a positive team environment, and driving performance and development. Your responsibilities will include supervising and guiding the team, conducting regular meetings to communicate goals and expectations, mentoring and training team members, and identifying areas for skill development. You will also oversee the daily operations of the verification process, ensuring adherence to company policies and legal regulations, monitoring workflow for timely processing, and implementing process improvements for efficiency. Quality control is a key aspect of your role, where you will ensure thorough and accurate verifications in compliance with company standards, addressing any discrepancies or issues that arise. You will liaise with clients to understand their verification needs, provide regular updates to senior management, and resolve client issues professionally and promptly. Tracking and analyzing team performance metrics, reporting on key performance indicators, and suggesting strategies for improvement are essential parts of your role. You will also encourage a culture of continuous improvement within the team, gathering feedback to identify areas for enhancement. The minimum qualification required for this role is a graduate degree, with at least 2 years of full-time experience in team leading or management. Strong communication, interpersonal, problem-solving, and critical thinking skills are essential, along with proficiency in MS Office. Fluency in English, both written and spoken, is a must. This is a full-time position with benefits including health insurance and provident fund. The work mode is office-based with a day shift schedule. If you are looking for a challenging role where you can lead a team, drive performance, and ensure quality in service delivery, this opportunity is for you.,