Team Leader

Company Description

Magnum Group, established in 1993 and headquartered in Bhopal (MP), is an ISO 9001:2008 and ISO 27001:2013 certified company with over 2000+ staff. Specializing in BPO-BPM services, Contact Centers (Voice/Non-Voice, Email, Chat, Inbound/Outbound), HRO, IT solutions, Utility & Security Management, and Operations & Maintenance, we cater to both government and private clients. With 1200+ operational call center seats and a strong presence across sectors like Telecom, E-Governance, Infrastructure, and E-Commerce, Magnum Group is backed by a team of experienced professionals with global expertise. Our security division deploys over 1500 trained personnel across MP, offering manpower, administration, and safety solutions.

Role Description

This is a full-time, on-site role for a Team Leader located in Bhopal. The Team Leader will be responsible for overseeing daily operations, managing team performance, and ensuring the highest standards of customer service. Responsibilities include monitoring call center activities, providing support and guidance to team members, and ensuring compliance with company policies and protocols. The Team Leader will also be involved in training and development of team members, setting performance targets, and analyzing performance metrics to identify areas for improvement.

Qualifications

• Leadership and team management skills
• Experience in BPO-BPM services, contact centers, and customer service
• Strong communication and interpersonal skills
• Analytical skills for performance monitoring and improvement
• Proficiency in IT solutions and operational management
• Ability to handle multiple tasks and work under pressure
• Knowledge of security management and HR operations is a plus
• Relevant experience in the Telecom, E-Governance, Infrastructure, or E-Commerce sectors
• Minimum bachelor's degree in Business Administration, Management, or a related field