Posted:2 months ago|
Platform:
On-site
Full Time
We are seeking aTeam Leader fortheir Telecom Process into ISP for NaviMumbai.location.The ideal candidate must have a minimum ofone year of experience as Team leaderfor international process.Join us and bepart of our dynamic team!
Roles and Responsibilities:
Lead and supervise a team to meet operational goals
Develop and implement strategies to improve processesMonitor performance and provide feedbackEnsure compliance with company policis and proceduresEducation:HSC/GradExperience:Minimum 1year of experience as a TL on paperProcess:Experience in Voice Process is mandatory (International)Background:BPO ExperienceShiftWindow:24x7Weekoffs:Any 2 days in aweekLocation:AiroliExperienceTarget:Experience in handling team;have managed clients;handson excel and people management skillsSkills:Good communication skills;Excel knowledge;People management;Leadership skills;Quick Learner;Adaptability,handle dattrition&shrinkage,Schedule Adherence,LoginHoursBreaks,CSAT,DSAT,AHTQuality Bottom Quartile Management,NPSNoticePeriod:Oaky with 60 Days Notice or 30daysQualificationsPrevious experience as a TeamLeader on PapersRequired SkillsStrong problem-solving skillsExcellent communication and team work abilities
Kindly Contact : 7400855477
PES HR Services
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