Team Leader

Job Title: Senior Retail Sales Officer / Team Leader Jewellery

Location:

Reports To:

Job Summary:

As a Senior RSO / Team Leader in the jewellery industry, you will lead a sales team to deliver exceptional customer experiences, drive high-value sales, and ensure smooth store operations. This role combines luxury retail service with team supervision and sales performance.

Key Responsibilities:

• Greet and assist customers with jewellery selection, offering expert advice on metals, stones, and certifications.
• Drive sales through upselling, cross-selling, and relationship building.
• Lead and support the sales team to achieve individual and store targets.
• Conduct daily briefings, share product knowledge, and coach team members.
• Handle billing, returns, and exchanges through the POS system with accuracy.
• Ensure secure, organized display and proper care of high-value inventory.
• Maintain store presentation and assist during exhibitions and events.

Requirements:

• 3- 5 years of retail sales experience, preferably in jewellery or luxury retail.
• Strong communication, leadership, and customer service skills.
• Knowledge of jewellery products, certification, and industry standards.
• Proficient in POS operations and basic MS Office.
• Flexible to work weekends, holidays, and attend promotional events.