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Team Leader

HRHNext Services Limited

0 years

0 Lacs

Coimbatore, Tamil Nadu, India

Posted:1 day ago| Platform:

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Company Description HRH Next Services Limited is a Public Limited Company and the leading contact centre in South India. With a workforce of over 1,800 employees spread across strategic locations, we provide top-tier services including inbound and outbound calls, omnichannel customer engagement, predictive analytics, and speech analytics. Our focus on linguistically-diverse services sets us apart from competitors, building strong connections with clients and customers. Role Description This is a full-time Team Leader role located on-site in Coimbatore. The Team Leader will be responsible for overseeing and managing a team of customer service agents, ensuring quality service delivery, handling escalations, conducting performance evaluations, and implementing process improvements. Qualifications Strong leadership and team management skills Excellent communication and interpersonal skills Experience in a customer service or contact centre environment Ability to handle escalated customer issues effectively Problem-solving and decision-making abilities Knowledge of predictive analytics and speech analytics tools Bachelor's degree Show more Show less

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